Ciocca Ford of Souderton

Ciocca was very forthcoming and accommodating and fair. They were upfront and made everything as simple as possible. They were upfront and made everything as simple as possible. More

Extremely helpful, and honest. Also followed up with every question until I was fully satisfied . Also followed up with every question until I was fully satisfied . More

Best experience every time! As soon you walk in, you're greeted with a smile. Everyone is helpful and very informative. As soon you walk in, you're greeted with a smile. Everyone is helpful and very informative. More

Found the perfect Mustang GT I was looking for. Outstanding customer service. Pleasure to do business with. Outstanding customer service. Pleasure to do business with. More

They always treat me and my vehicles well. I recommend them to family and friends. I recommend them to family and friends. More

They have the most convenient service center. I needed a state inspection, oil change and tire rotation. They offered to pick up the vehicle and then left it in my driveway when they were done. I I needed a state inspection, oil change and tire rotation. They offered to pick up the vehicle and then left it in my driveway when they were done. I received a video in a text with suggested service. Payment was easy too. More

Easy to set up an appointment online. Professional service, before, during, and after the appointment. Professional service, before, during, and after the appointment. More

Very helpful. Got me right in To diagnosis the problem. Explained everything to me before doing work Got me right in To diagnosis the problem. Explained everything to me before doing work More

Customer service is their biggest issue. Lots of little things that added up to a poor experience. For example, the truck I purchased was from one of their other locations about 10 minutes u Lots of little things that added up to a poor experience. For example, the truck I purchased was from one of their other locations about 10 minutes up the road. They knew I was coming in that morning to test drive it, so that had it ready at my preferred and closer dealer. That said, once I made the decision and negotiated the deal to purchase it, they informed me that they had only brought one key for the truck down from the other location and that they would need me to come back to get the other key. What!?! Really?? I said no, “if I have too, I’ll drive the 10 minutes up the road to get the other key”. Honestly, I figured they’d realize how silly it was to make me come back and send someone the 10 minutes to grab it. Nope! They made me drive 10 minutes one way, out of my way, to get my own key to a truck they just sold me!!! For real! Clearly management is either unaware or just doesn’t care. This is just one example of the poor client experience shown by them. At the end of the day, they made an OK deal on the truck, but always check the financing afterwards! I’ve already shopped it and found a better deal at another location. Going to refi and shave a year off my loan for not much more than I’m paying. So far, with 150 miles in, I do love my F150! More

Paul and the team were great, picked up my car and brought it back to my house! Good Service! brought it back to my house! Good Service! More