Ciocca Ford of Souderton

Excellent Sales team was very knowledgeable. The price they quoted me after all they incentives I was eligible for and they made sure I was getting all those in Sales team was very knowledgeable. The price they quoted me after all they incentives I was eligible for and they made sure I was getting all those incentives was to good to pass up. They sales staff was honest and patient with all my questions. I would recommend this dealer to others if they are in the market for a new car and to deal with an honest dealer. More

Great Experience I had a great experience at this dealership. Everyone was friendly, Brad and Matt were great, very knowledgeable and a pleasure to work with. Very p I had a great experience at this dealership. Everyone was friendly, Brad and Matt were great, very knowledgeable and a pleasure to work with. Very pleased with my visit, purchase and terms of my lease! Love my Ford Escape!!! More

Helpful staff, no gimmicks In search of a new family car while on a budget, I found that Chris Miller respected my time and gave me the information I needed to return with my hu In search of a new family car while on a budget, I found that Chris Miller respected my time and gave me the information I needed to return with my husband to complete a deal. His knowledge and enthusiasm when describing the vehicle were palpable and helped me know that the Ford Explorer was definitely the right choice. Joe Hooven was also extremely helpful in finalizing the deal and ensuring we were satisfied. To be honest, doing my due diligence I looked around before this purchase Customers come first at this dealership and the experience was great. More

For the Price rating, I wasn't too thrilled with my trade in value and also the price. When we first arrived, they said they could help with the price of the Ford down quiet a few thousand dollars. The trade in value and also the price. When we first arrived, they said they could help with the price of the Ford down quiet a few thousand dollars. The day of the trade, they gave me very low value for my trade in and the Ford price went up in value (kinda making me feel like the didn't want to waste their time with me). But Matt the salesman tried his best to explain everything. I was disappointed that the price for the Ford couldn't go down and my trade in was just ridiculously low! My husband said I should have walked away from that deal because I was given a higher trade in value else where. But I REALLY wanted that Ford. So I stuck with it and hope I actually get a good working vehicle (had a bad experience with another dealership). Once I purchased the vehicle, they have been nice enough to show me the vehicle and all it's options (not all, but enough). Matt was able to help keep my kids occupied while I signed the papers. He has kids of his own and I was pleased that my children liked him. While I was doing the signing, he stayed outside with the kids and played with them (He must be a kid himself. lol). I'm happy with my purchase, but every now and then I feel I may have made a mistake due to that the Ford Explorer doesn't have a lift tail gate option, and a seat memory option. I figured it's less electronics to brake. More

I just bought a Ford Escape at Faulkner-Ciocca in Souderton. Jonathan Williams was my salesman and Alex S. also helped me. Both were professional, knowledgeable, and courteous. I am a happy costome Souderton. Jonathan Williams was my salesman and Alex S. also helped me. Both were professional, knowledgeable, and courteous. I am a happy costomer!!!! Debbie B. More

There is no reason to buy a car anywhere else, unless you or someone related to you owns a car dealership. Faulkner-Ciocca carries quality cars, in great condition, with a fixed price lower than others o or someone related to you owns a car dealership. Faulkner-Ciocca carries quality cars, in great condition, with a fixed price lower than others our there. Their customer service is beyond compare. You don't have to spend hours sitting around while someone "checks with their manager" about a price, option, trade-in, etc. I checked out what they had on-line and went in on a Thursday afternoon. I could test drive whatever I wanted without being accompanied by a salesperson, which is really nice. The prices are fixed so no haggling and worrying about getting the best price. There prices were below comparable prices elsewhere. Easy. Fast. Stress-free. Mark Phillips helped me find what I was looking for with the parameters given - he came up with multiple options and we went from there. I went in with an open mind and with a few requirements. Mark is a legit car salesman; no pressure sales tactics, no bait and switch, just good old fashioned customer service. I was given a price no other dealer could match let alone beat. They had the car I wanted and had it ready for me in less than a day. I plan on continuing to do business here for years to come. The only drawback: the cars are all high quality and priced right, so you need to act fast! If you see the car you want, you probably have to pull the trigger quick. I would absolutely recommend Faulkner Ciocca Ford to anyone looking for a high quality used vehicle. More

This was a great experience for our family. Everyone was friendly and easy-going. We would recommend this dealership for others looking for a new or pre-owned vehicle. friendly and easy-going. We would recommend this dealership for others looking for a new or pre-owned vehicle. More

Faulkner Ciocca Ford of Souderton has incredibly polite and professional staff. While I was comparing one vehicle to another on their lot I noticed their huge selection and inventory. That was impressive. and professional staff. While I was comparing one vehicle to another on their lot I noticed their huge selection and inventory. That was impressive. Moreover, the salesman (Jonathan) patiently allowed me just the right amount of time to intelligently make my observations and then he approached me in a very cordial and pleasant manor. I didn't feel high powered pressure at any point of the experience. Everyone from Jonathan (sales), to Joe (sales) who evaluated my trade in, to Nick (Finance) who was thorough in explaining financing, to Alex (delivery) who went over the functions of Sync and Sirus with me was just awesome. I loved the smooth experience and the Ford Edge I bought! We will be back to get another car for the wife when it's time. I will refer anyone who is in the market to buy from Faulkner Ciocca Ford (SOUDERTON) always. More

As a first time buyer I have to say that I was extremely impressed with my experience through this dealership. Their team works great together, they are prompt and they are very sociable. I was looking arou impressed with my experience through this dealership. Their team works great together, they are prompt and they are very sociable. I was looking around for a vehicle with my dad and grandfather this past Saturday and had stopped here. They were very honest with me. John made sure to inform me after greeting me that he was new before discussing anything so I knew if something was wrong, it was an honest mistake not an attempt to mislead me. I saw the Ford Fusion when I first got there and was interested in it. After test driving it I decided instantly that I wanted it. I explained what I wanted to do and why and they understood. Joe Hooven was the next person I worked with because he had experience and was teaching John and helping him so he could learn more about the processes and how they all work. I knew I wanted the car no matter what even if I had to buy it flat out. I had explained that I preferred to put money down on it and get a loan to finance the rest so I could build up my credit since I have none. They understood and so we began working on all the necessary info. They made sure that any discounts that I qualified for were accounted for and they were awesome when it came to giving me a price for my trade in. They sent in my application and then we just had to wait until the following Monday to hear back. In the mean time I also had looked into other places for a possible car loan. When Monday came around, it turned out my credit was going to be a problem. At first I had only one option for a loan and it was an expensive one. So after talking to my bank I was able to get approved for a decent one there if I wanted to use it. After I had let the dealership know my bank was willing to give me and asked if it would change anything if I increased the amount of money I put down and he checked around again. By Monday night, thanks to their patience and outstanding effort, I not only drove away with the car I wanted, but I also got it at a great price, with an unbeatable loan and a good bit of new knowledge that I did not have before. I have to say that they did an amazing job and handled the obstacles well with great patience. I learned quite a bit during my experience. John and Alex showed me the car and it's features and explained how it all works. Joe explained how leasing and financing work as well as what goes on when applying for a car loan. Nick Jenny explained how the coverages work and what everything meant in detail so I knew. They were the 4 I dealt the most with and they went above and beyond to help me out. I really appreciate all the work they put into this. Myself and my car both are proof that while there are some dealers out there that may not be the greatest, they certainly fall under the category of dealers who really are looking out for you. If you're ever looking for a vehicle and are not too far away from Faulkner-Ciocca Ford dealership in Souderton I strongly recommend going there. This is coming from an average, every day guy who got a great car, great price and great experience. Happy hunting! More

Mark Phillips was great to deal with. Mark was honest and made it easy for us to purchase our new vehicle. We would recommend Mark and this dealership to all of our friends and family . and made it easy for us to purchase our new vehicle. We would recommend Mark and this dealership to all of our friends and family . More