Ciocca Ford of Souderton

New Car Lease Great customer service with no hassle. Chris, sales, was helpful and friendly. Great buying experience! I thought I would be there all day trying t Great customer service with no hassle. Chris, sales, was helpful and friendly. Great buying experience! I thought I would be there all day trying to haggle but was pleasantly surprised when I was out of there within a few hours with a new car. More

Very happy I just purchased a 2015 Ford Edge and I really like it. I dealt with Tyler at Ciocca in Souderton, I would suggest anyone looking for a new car to go I just purchased a 2015 Ford Edge and I really like it. I dealt with Tyler at Ciocca in Souderton, I would suggest anyone looking for a new car to go there and ask for Tyler. He was not pushy and he did his best to get me the best price that worked for me. Very nice and respectful. More

New truck purchase Original request was via internet. Danielle Pennabaker was very helpful and responded quickly to all my questions. Mark Phillips was very helpful an Original request was via internet. Danielle Pennabaker was very helpful and responded quickly to all my questions. Mark Phillips was very helpful and friendly for sales. Very knowledgable on the trucks. I thought I received a very good price for my trade in. Orientation to the new truck was great. Very happy with new truck! More

Great experience We just bought a new 2015 Ford Fusion S with a great price. Let me begin with the fact that I am from NYC and I was willing to travel to PA to get a We just bought a new 2015 Ford Fusion S with a great price. Let me begin with the fact that I am from NYC and I was willing to travel to PA to get a car because PA dealers are more trust worthy. I used Truecar.com and got 3 quotes and the very next day before noon Laine from Ciocca Ford of Souderton was the first one to contact me and the only one to who was willing to spend the time to answer all my question and concern. Other salers that contacted me kept giving me a quote base on all the rebates including the ones that I wasn't qualify for without caring for my concern except to get me through the door. But Ciocca Ford of Souderton was different. Laine listened and price the vehicles with the brake down of all the rebate listed. Date was set and when I arrive to their new beautiful show room and the openness of the area with the huge selections of cars, I was impressed. Laine greeted me by the door and introduce me to Mark the sales rep. Mark was easy to talk to and makes me feel welcome. The process was easy because I already had my vehicle selected and price set on already so Mark walked me through the paper work and transferring the insurance. He was really helpful when I was talking to the insurance agent over the phone when it comes to the extra opinions available and told me not to get those because Ford already offer those services. I trade in my old car for a price that I wasn't too happy about but Mark immediately stood up and said he'll see what he can do and came back with a better price. He told me what to expect when when it comes to finance person so there was no surprises. One thing I will say that they could of done better was the finance agent, he started to explain about the package deal instead of telling me my basic monthly payment Leading me to think that the service came with the car. After a few questions I realized they are trying to sell me a package with out really telling me they were. I understand its a normal procedure and I won't blame they for trying to sale me a package. But as always it have room for improvement. After 4 hours, I was happily driving a way with my new car. Over all I was pretty satisfy with my sales rep Mark and internet sales agent Laine. I would go back for a second car when I need one. More

A great place to do business It was a great experience. I was treated with respect and there was no sales pressure. I am very pleased with the purchase and my salesman Chris expl It was a great experience. I was treated with respect and there was no sales pressure. I am very pleased with the purchase and my salesman Chris explained all the features of the car. More

New car purchase Great experience in buying my new car. Worked with Mark Phillips in finding and purchasing the car I wanted. Nick and Paul in finance were very friend Great experience in buying my new car. Worked with Mark Phillips in finding and purchasing the car I wanted. Nick and Paul in finance were very friendly and great to work with. Was a pleasure. More

Do not Trade in your vehicle/Not competitive pricing There go to line when talking trade in values is "KBB is high" and "we will be sending your car to the auction" and lastly "you do not have to trade i There go to line when talking trade in values is "KBB is high" and "we will be sending your car to the auction" and lastly "you do not have to trade it here, go deal with the tire kickers on Craigslist". They DO NOT offer you fair value for your trade. They claim to NOT negotiate there prices, that it is marked as low as possible. It is not competitive pricing, you can get the same or lower at a separate dealership. Lastly DO NOT BUY THERE THIRD PARTY warranty. More

Pleasant Buying Experience Bought a used Mercury Milan. Very straight forward transaction, usual give and take but once deal structure was reached, all was as promised. Very lit Bought a used Mercury Milan. Very straight forward transaction, usual give and take but once deal structure was reached, all was as promised. Very little pressure and no surprises. F&I was also professional and provided better than expected rate. More

Awesome experience I just took possession of my 2014 Ford Escape yesterday and couldn't be happier. The staff at Faulkner were all friendly and helpful. Chris Miller w I just took possession of my 2014 Ford Escape yesterday and couldn't be happier. The staff at Faulkner were all friendly and helpful. Chris Miller was an excellent salesman and made it so easy. He explained the features of the car to me in a way that I still remember everything he said. He didn't try to upsell me and respected my budget and my time. I would definitely recommend this dealership and salesman to anyone. More

Professional and excellent customer service My husband purchased his mustang from Faulkner Ciocca in Souderton in 2012. He was very happy with the way he was served. And he particularly loves My husband purchased his mustang from Faulkner Ciocca in Souderton in 2012. He was very happy with the way he was served. And he particularly loves getting his mustang maintained mechanically by the guys there. A few days ago he emailed me from where he is currently deployed and told me to check out the SUV that he saw online that is available in this location. I went to the dealership and met Paul Carragher. I could not be happier with the way Paul handled everything that I needed to know to finalize the purchase of our Ford Escape 2014. We exchanged txts which made things so much easier because I was able to work while he and his co workers were getting paperwork ready. Brian was wonderful when I was in his office signing papers. I think in every business, a person's smile makes customers feel at ease. After the paperwork, Paul showed me everything about the vehicle. I LOVE THAT HE DROVE THE CAR TO MY ADDRESS, SO THAT I DID NOT TO GO BACK FOR THE CAR I DROVE TO GO TO THE DEALERSHIP. I want to say thank you to everyone that helped me with my purchase of our new SUV. Excellent customer service!!!! More