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Ciocca Ford of Souderton
Souderton, PA
456 Reviews
THE CIOCCA PROMISE - 1 Year Free Oil & Filter Changes. Tire & Wheel Protection (12 Month/15k miles). Powertrain Warranty with AC Coverage (up to 100k Miles). Contact dealer for more details.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 456 reviews
July 27, 2023
Great place to buy cars! When you walk into a dealership, you never know what you're gonna get. But I felt that I was treated with respect and honesty. Which goes a long way When you walk into a dealership, you never know what you're gonna get. But I felt that I was treated with respect and honesty. Which goes a long way in this time and age; especially a car dealership. Probably holds more weight that I am saying this about a car dealership. I would recommend this dealership to anyone looking for new vehicle or a used vehicle as well. Just walk on in and ask for Keith. He seems to love his job and more importantly, loves to help people more. There was another guy there named Pat, who will also help with anything you need. (Kinda looks like Jason Statham) Keep up the good work fellas and I'll be around again for my next purchase! More
by JGadz
July 27, 2023
Keith was so great! He was very professional and extremely helpful. He make the process of getting a new car very easy, we will definitely be using him again in the futu He was very professional and extremely helpful. He make the process of getting a new car very easy, we will definitely be using him again in the future. I would highly recommend him to anyone looking for a car. More
by ThATrafi
Employees Worked With
Keith Gallen
May 13, 2023
purchased 2022 ford Bronco runs and drips on paint, passenger door did not line up ,broken dashboard ,steering wheel coming apart , top of roof does not sit even, had service align door now gaps are no passenger door did not line up ,broken dashboard ,steering wheel coming apart , top of roof does not sit even, had service align door now gaps are not even, had roof adjusted still does not line up up right said that the best it gets, intermittent power windows wont go down ,sometimes back up camera stays on in drive, bumpers were un even , ordered it in antimatter blue, price 37.000.00 by the time picked it up price increased to 43,00.00 and couldn't get the color we wanted no longer available had to settle for white. they didn't go over car with me when delivered it , washed it the other day got on ladder to wash the roof and noticed damage hole in roof and creases they denied me warranty coverage on roof, took it to another Ford dealer and they stated damage looked consistent with delivery during shipping,4,000.00 for new roof panels ,back window leaks water inside when it rains this is the worst new car buying experience i ever had !i will never buy another vehicle from this car dealership buyers beware also we only had car 3 days before it had to go in shop for repairs. the shop took two weeks before we got it back! and still not happy with work preformed looks like a armatures did it! So i called ciocca ford after i got a computer response to my review and guess what i got crickets nothing, notta , wont cover me what a joke i will never go here again 'LOSERS' .Do not buy a vehicle from Ciocca Ford Souderton PA' More
by dave f
Employees Worked With
Jeff Zellner
April 02, 2022
What an great experience! Wonderful people and an amazing product! The process was so easy. I absolutely love my new Bronco Sport and so does everyone who sees it! Thanks Wonderful people and an amazing product! The process was so easy. I absolutely love my new Bronco Sport and so does everyone who sees it! Thanks to the whole team! I couldn’t be more pleased with the whole experience! More
by Elizabeth Katra
Employees Worked With
Israel Gonzales, Jeff Zellner
March 01, 2022
Avoid at all costs! I bought a used F150 from them. Was told they put new brakes on the back. Two days later, smoke came from the right rear wheel. Took it back in, and I bought a used F150 from them. Was told they put new brakes on the back. Two days later, smoke came from the right rear wheel. Took it back in, and they "fixed" it for free. One week later, on the way to the shore, smoke starting coming form the left rear wheel. Fortunately, I was in Jersey and had to take it to a different Ford dealership. They showed me that Ciocca had just slapped in whatever used pads and other parts they had lying around. Completely mismatched garbage that put me and my family in danger. $1,000 (other dealership charging Ciocca for most of it) and 6 hours later, the truck had the brakes it was supposed to have when I bought it. Ciocca is the worst. More
by Never Again
Employees Worked With
Jeff Zellner
January 08, 2022
Great work. They made this too easy. Even with the hiccups that were beyond their control, they took ownership and did their best to accommodate my needs. hiccups that were beyond their control, they took ownership and did their best to accommodate my needs. More
by graeme
Employees Worked With
Chris Miller
December 23, 2021
I recently purchased a 2018 Mustang GT from Ciocca Ford of Souderton PA and when I arrived to pick the vehicle up after driving 240 miles each way the car was covered in dust and dirt even though I was exp of Souderton PA and when I arrived to pick the vehicle up after driving 240 miles each way the car was covered in dust and dirt even though I was expected to pick the car up at that time, hiding the condition of the paint which is literally covered in micro scratches from top to bottom from severe neglect as well as a small dent on the LR quarter panel and cracks & severe scratches on the rear deck lid panel. The car had debris hardened into every crevice on the exterior body panels, the engine bay was caked with dirt and leaves (I wish I could attach a photo in this review showing how bad it was!) and the window molding on both sides of the vehicle had contaminants baked into them resulting in severe pitting in the rubber moldings which cannot be corrected other than complete replacement of them. The vehicle was not washed until after the paperwork had been signed which was obviously not a coincidence. This was absolutely intentional to hide the damage to the paint and body. The service of the vehicle is also extremely questionable as the air filter was never replaced even though it was filthy & packed with debris and the windshield wiper blades were very worn (the dealer claimed the blades were replaced but that is completely false) which makes me question what else was overlooked or hidden. I have to say that I am extremely disappointed after spending top dollar for this vehicle to have to spend so much more time and money (which will most likely exceed the cost this vehicle sold for new) to get it close to the condition that it should have been when I purchased it. The general sales manager’s reply was “well it is a used car”. There was no accountability for the terrible condition this vehicle was sold in. I would be very cautious about doing business with this dealership! Regrettably it has proven to be a very costly decision on my part. Needless to say I am very unhappy with my purchase from Ciocca Ford! More
by Dave
Employees Worked With
Eric Christensen
