Ciocca Ford of Souderton

The classic bate and switch.. Wow what an experience , advertised price on vehicle was not correct.... We didn't qualify for all rebates.... Then to boot I was offered sub par rate Wow what an experience , advertised price on vehicle was not correct.... We didn't qualify for all rebates.... Then to boot I was offered sub par rates for my trade in, then in the end they tried giving me a rate of 3.9! To top it off I was insulted by them saying maybe I should look at a cheaper vehicle!!! Bahahha , I have a credit score over 800 and ample income. Maybe I am done with ford motor company. On to the next dealer More

Worst ever truck buying experience They do everything they can to make sale. After the sale you are out of luck. My "brand new " 2015 f150 was damaged upon delivery and they tried to They do everything they can to make sale. After the sale you are out of luck. My "brand new " 2015 f150 was damaged upon delivery and they tried to fix it. Now I had no choice but to contact ford and take it elsewhere. Now my truck will be in the shop for three weeks and I only had it at home for one. BUYERS BEWARE More

review Best new car purchase I've ever made. Friendly and honest people. I was only looking. They made an offer I couldn't walk away from. They give a GOOD n Best new car purchase I've ever made. Friendly and honest people. I was only looking. They made an offer I couldn't walk away from. They give a GOOD name to car sales people. More

Very happy Good experience everyone were friendly Mike Figlia you were great person to work with very pleased with my visit,I recommend this dealer I love my For Good experience everyone were friendly Mike Figlia you were great person to work with very pleased with my visit,I recommend this dealer I love my Ford Explorer More

New Car Lease Great customer service with no hassle. Chris, sales, was helpful and friendly. Great buying experience! I thought I would be there all day trying t Great customer service with no hassle. Chris, sales, was helpful and friendly. Great buying experience! I thought I would be there all day trying to haggle but was pleasantly surprised when I was out of there within a few hours with a new car. More

Very happy I just purchased a 2015 Ford Edge and I really like it. I dealt with Tyler at Ciocca in Souderton, I would suggest anyone looking for a new car to go I just purchased a 2015 Ford Edge and I really like it. I dealt with Tyler at Ciocca in Souderton, I would suggest anyone looking for a new car to go there and ask for Tyler. He was not pushy and he did his best to get me the best price that worked for me. Very nice and respectful. More

New truck purchase Original request was via internet. Danielle Pennabaker was very helpful and responded quickly to all my questions. Mark Phillips was very helpful an Original request was via internet. Danielle Pennabaker was very helpful and responded quickly to all my questions. Mark Phillips was very helpful and friendly for sales. Very knowledgable on the trucks. I thought I received a very good price for my trade in. Orientation to the new truck was great. Very happy with new truck! More

Great experience We just bought a new 2015 Ford Fusion S with a great price. Let me begin with the fact that I am from NYC and I was willing to travel to PA to get a We just bought a new 2015 Ford Fusion S with a great price. Let me begin with the fact that I am from NYC and I was willing to travel to PA to get a car because PA dealers are more trust worthy. I used Truecar.com and got 3 quotes and the very next day before noon Laine from Ciocca Ford of Souderton was the first one to contact me and the only one to who was willing to spend the time to answer all my question and concern. Other salers that contacted me kept giving me a quote base on all the rebates including the ones that I wasn't qualify for without caring for my concern except to get me through the door. But Ciocca Ford of Souderton was different. Laine listened and price the vehicles with the brake down of all the rebate listed. Date was set and when I arrive to their new beautiful show room and the openness of the area with the huge selections of cars, I was impressed. Laine greeted me by the door and introduce me to Mark the sales rep. Mark was easy to talk to and makes me feel welcome. The process was easy because I already had my vehicle selected and price set on already so Mark walked me through the paper work and transferring the insurance. He was really helpful when I was talking to the insurance agent over the phone when it comes to the extra opinions available and told me not to get those because Ford already offer those services. I trade in my old car for a price that I wasn't too happy about but Mark immediately stood up and said he'll see what he can do and came back with a better price. He told me what to expect when when it comes to finance person so there was no surprises. One thing I will say that they could of done better was the finance agent, he started to explain about the package deal instead of telling me my basic monthly payment Leading me to think that the service came with the car. After a few questions I realized they are trying to sell me a package with out really telling me they were. I understand its a normal procedure and I won't blame they for trying to sale me a package. But as always it have room for improvement. After 4 hours, I was happily driving a way with my new car. Over all I was pretty satisfy with my sales rep Mark and internet sales agent Laine. I would go back for a second car when I need one. More

A great place to do business It was a great experience. I was treated with respect and there was no sales pressure. I am very pleased with the purchase and my salesman Chris expl It was a great experience. I was treated with respect and there was no sales pressure. I am very pleased with the purchase and my salesman Chris explained all the features of the car. More

New car purchase Great experience in buying my new car. Worked with Mark Phillips in finding and purchasing the car I wanted. Nick and Paul in finance were very friend Great experience in buying my new car. Worked with Mark Phillips in finding and purchasing the car I wanted. Nick and Paul in finance were very friendly and great to work with. Was a pleasure. More