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Ciocca Ford of Souderton

Souderton, PA

Overview
Employees
Reviews
Vehicles
4.7
447 Reviews
THE CIOCCA PROMISE - 1 Year Free Oil & Filter Changes. Tire & Wheel Protection (12 Month/15k miles). Powertrain Warranty with AC Coverage (up to 100k Miles). Contact dealer for more details.
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3470 Bethlehem Pike

Souderton, PA

18964

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Showing 447 reviews

October 24, 2024

Good service. Need regular updates if waiting on service would be great. Customer care is awesome. More

by shajistanleyandrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We will look to add regular updates on service! Please let us know what we can do for you in the future.

October 24, 2024

I was able to schedule an appointment for the next day. They performed two recalls in a couple hours. More

by mark@bcihi.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall
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Oct 25, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

October 24, 2024

Good value and pricing of vehicles, not a huge selection for inventory but nice quality vehicles with options in stock. More

by CHRISTIANBRANDES94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamila Zwolinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin tirjan
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Oct 29, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for the great review, Christian! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

October 22, 2024

Service was done quickly and professionally. Staff treated me with respect and courtesy. I will continue to have my cars serviced at Ciocca in Souderton. More

by STWEBER168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

October 20, 2024

Very professional, they have loaner car while it was getting fix. They fix it on timely matter. They call me when the car really. Everything was very smooth process. Thanks for your help. More

by AKIM267
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamila Zwolinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Ciocca Ford of Souderton responded

We are so glad to hear this, Akim! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 19, 2024

I was amazed by my experience here. Paul was very informative and helpful. The entire team was accommodating and friendly, even offered to get me a drink while I was waiting. More

by Lizhedrickpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

October 17, 2024

Its Always a pleasure to drop a vehicle off with an issue and have it returned in tip top shape. Ciocca always takes care of it. More

by DANRENK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 16, 2024

Squeezed me in to get a new battery, when others couldn’t get me in, and Ciocca got it done same day, and didn’t try to rope me into getting anything else done. More

by WENHOLD91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for the great review, Wenhold! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

October 15, 2024

excellent customer service. excellent mechincal service. I am a long time customer and a returning customer. More

by GSJU611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Ciocca Ford of Souderton responded

Thank you for the great review, Gsju! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

October 15, 2024

Excellent service and great communication. I really like Paul I think he is exceptional at his job. I am not a fan of using dealerships for my vehicles due to past experiences but I feel that More

by EZANTIQUES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Ciocca Ford of Souderton responded

Thanks Ezantiques, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

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