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Ciocca Ford of Souderton

Souderton, PA

Overview
Employees
Reviews
Vehicles
4.7
398 Reviews
THE CIOCCA PROMISE - 1 Year Free Oil & Filter Changes. Tire & Wheel Protection (12 Month/15k miles). Powertrain Warranty with AC Coverage (up to 100k Miles). Contact dealer for more details.
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3470 Bethlehem Pike

Souderton, PA

18964

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Showing 398 reviews

March 28, 2024

Quick communication. Reasonable pricing and the videos from the mechanic are very helpful. Will recommend More

by BDROWE110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Ciocca Ford of Souderton responded

We are so glad to hear this, Bdrowe! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

March 23, 2024

I had a great experience with the dealership. The service response time was excellent. Communication was consistent and I always felt I knew the status of the vehicle. Everyone I worked with was More

by CRAIG.RIFKIN
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Adams
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Mar 26, 2024 -

Ciocca Ford of Souderton responded

We are so glad to hear this, Craig! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

March 20, 2024

John Paul kept me appraised at each step where battery needed to be tested for Ford warranty & told me the steps required & then it was approved & met timing he gave me. More

by DONEGAL25
Recommend Dealer
Yes
Employees Worked With
John Paul & he was great!
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Jul 12, 2024 -

Ciocca Ford of Souderton responded

Thank you very much for such a great review, Donegal! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

March 20, 2024

Their service department is fantastic, from every tech to every manager. I buy my trucks at ciocca because of their service department. More

by JSNNAPOLITAN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Stowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for the great review! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

March 20, 2024

Ciocca Ford is my local dealership and I’m glad that they are. They always do top notch work on my cars and my Service Advisor, Paul is outstanding to work with. I even bring my Porsche to Ciocca Ford f More

by cbrous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

March 16, 2024

Very relaxed and everyone was kind. There was no pressure at all and fast From the beginning of the purchase to the very end was very easy and relaxed More

by DANJOEMILLER
Recommend Dealer
Yes
Employees Worked With
Whitney Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Smith
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March 15, 2024

Excellent dealership with Patrick, John and Sam. Screw up financing but they were able to correct it. More

by Kaopsu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Solliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Ettore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Ciocca Ford of Souderton responded

Hi Kaopsu, thanks for the recommendation. Our team at Ciocca Ford of Souderton values your feedback and looks forward to seeing you again soon.

March 14, 2024

Very good servicefrjendu people would recommend thos dealer to anyone repairs. Were dons quickly would use them agajn More

by SEEG222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

March 12, 2024

John worked with the warranty company and got my vehicle fixed. I was very happy with the outcome More

by MIKEYSCL
Recommend Dealer
Yes
Employees Worked With
John Paul Stowman
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Mar 14, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

March 12, 2024

He was polite and very helpful and answered every question I had He did a great job ?? More

by Rramos9685
Recommend Dealer
Yes
Employees Worked With
Tim Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Adams
Report | Print
Mar 14, 2024 -

Ciocca Ford of Souderton responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

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