Ciocca Chevrolet Buick GMC of Atlantic City

I would like to add that I got 3 different quotes from this dealership about the amount I would have to pay to buy out my leased vehicle. There is obviously no training program at this dealership. I was c this dealership about the amount I would have to pay to buy out my leased vehicle. There is obviously no training program at this dealership. I was considering buying out this vehicle but I will return it at the end of the lease. Why not deal with competent people at another dealership? More

Customer service was awful. Prices quoted were outrageous for basic maintenance. Service representative had a bad attitude. My advice is to not deal with these incompetent peopl Prices quoted were outrageous for basic maintenance. Service representative had a bad attitude. My advice is to not deal with these incompetent people ever! More

Buyer Beware! Re: Service Dept. Took my 2021 GMC Sierra Diesel in for oil change and tire rotation. $180.00 later, I'm hoping they changed to oil, they certain Re: Service Dept. Took my 2021 GMC Sierra Diesel in for oil change and tire rotation. $180.00 later, I'm hoping they changed to oil, they certainly did not rotate the tires. I have one rim with a scuff mark on right rear. It was in the same place when I got the truck back. Make sure you take a marker to your wheel/tire some you don't get taken like I did. More

I was cold contacted by Ciocca notifying me that I needed an oil change on my Colorado, I advised the rep that I wasnt ready for that yet, but I wanted to program a key fob that I purchased from Amazon. I as an oil change on my Colorado, I advised the rep that I wasnt ready for that yet, but I wanted to program a key fob that I purchased from Amazon. I asked what the cost would be. The lady on the phone said it would "cost like $50", so I said please schedule me for the programming. Thursday morning at 8am the programming was completed. The bill came to over $207! I advised the service advisor Josh that the lady who called me said it was "like $50". He said the programming fee is $179.95. He asked who I spoke to, and at this time I wasnt sure. He said this is the cost. So my bill came to $207, which included tax and a $14 charge for hazardous waste! Really what hazardous waste was created programming a key fob....Josh said all service orders in NJ include this fee. I wasnt happy but paid the bill. I contacted the person who scheduled my appointment, her name is Aura. She stated she made a mistake, and apparantly quoted me for a key but booked me for the keyfob. I was on speakerphone, so Josh spoke to her. Josh told her she quoted the wrong price, she once again said that she made a mistake, and she knows for the future. So no problem there, people make mistakes. So I asked Josh, what can they do. He said the programming charge is what it is. Really Josh, you just spoke to the rep who said she made a mistake, and you cant do anything? You really need to learn about customer service. Ever think to go to your supervisor and explain the situation? Since he didnt I asked to speak to a manager, Josh said the Manager just stepped out but he would have him call me. Noone has called. Either Josh didnt give the manager the message, or the manager didnt care to call. So here's what I wanted to say to the manager. I didnt make the mistake, your representative who called me to set up service did...at least she has integrity. If I wasnt quoted a price, I would have graciously paid the bill, although I would have still complained about the hazardous waste fee. Ciocca made a mistake and should accept responsibility by charging the price "quoted" to program the key fob. More

Very attentive to all the needs and solving problems that arose. Sam Kelley was extremely helpful as was all of the people I interacted with from Ciocca. arose. Sam Kelley was extremely helpful as was all of the people I interacted with from Ciocca. More

The service at the dealership is always amazing. There’s no one that I would trust with my Vette. There’s no one that I would trust with my Vette. More

Great experience. Bill is great. Made me feel very comfortable at all times and would definitely recommend anyone to buy a car there. Bill is great. Made me feel very comfortable at all times and would definitely recommend anyone to buy a car there. More

I placed myself on the Corvette C8 waitlist on February of 2022 and was told to expect a year before being able to order. They were spot on, car built 3/30/2023 and received the car at the Corvette Museum of 2022 and was told to expect a year before being able to order. They were spot on, car built 3/30/2023 and received the car at the Corvette Museum delivery for a very special experience. Dane was awesome throughout the whole experience. Jim More

We did everything over the phone, which was good. Unfortunately we were basically lied too by the seller. My wife had a Chevy traverse and asked the seller if the GMC Acadia was the same size as the Unfortunately we were basically lied too by the seller. My wife had a Chevy traverse and asked the seller if the GMC Acadia was the same size as the traverse and he stated yes. My wife wanted something the same size, or bigger, not smaller. Then when the vehicle got delivered, it was smaller than the traverse. My wife was not happy. She got in, drove it a little to see if she liked it, but she did not due to the face that it was smaller. At this time, we felt like our backs were against the wall and had no choice but to take the vehicle. Im sorry, but the seller should have known the Acadia was smaller than the traverse and should have been honest with us and not lied just to make a sale. If the seller was honest with my wife and told her that the Acadia was smaller than the traverse, she would have told him that she did not want the Acadia. She would have tried for another traverse, or something different. We will NEVER deal with this dealership again and will not be recommending this dealership to any family member, or friend looking for a new vehicle. More

Great experience dealing with this dealer. Matt Hess was very helpful and straight to the point. Ordered car in Nov and they had car exactly when they said they would , 16 weeks later. Matt al Matt Hess was very helpful and straight to the point. Ordered car in Nov and they had car exactly when they said they would , 16 weeks later. Matt also helped me build car and love every choice we made. Paperwork was a breeze and even people at parts department were very friendly. More