Ciocca Chevrolet Buick GMC Cadillac of Flemington

I had a major issue with my vehicle- oil cooler went bad and oil mixed with the cooling system- virtually no oil in the engine- This took place on a Saturday afternoon- brought it immediately down to Chevy and oil mixed with the cooling system- virtually no oil in the engine- This took place on a Saturday afternoon- brought it immediately down to Chevy and was met with Cory- the service tech- He knew I was upset over my virtually new pick-up truck (1 year) Cory ensured I received a loaner right away He was great over the 5 day process to continually keep me informed with status updates the entire way through. He was great, calm, and was diligent in explaining everything. The work was done quicker than I thought initially it was going to take. Thank you. Cory, a job well done! More

The service team identified the rubbing noise, diagnosed the problem, and fixed it quickly. They also offered a high-quality loaner while they ordered the parts and completed the work. The service team is f the problem, and fixed it quickly. They also offered a high-quality loaner while they ordered the parts and completed the work. The service team is friendly and knowledgeable. More

Amazing experience, Ryan is an asset to the dealership, he has ensured from starting till now, even after one week of purchase that in case I need anything he is available and supporting it. he has ensured from starting till now, even after one week of purchase that in case I need anything he is available and supporting it. More

Excellent customer service A special thanks to George Marshall, Chris and David for making everything go smoothly Thanks again Louis Marshall, Chris and David for making everything go smoothly Thanks again Louis More

Your labor rates are WAY TO HIGH may not come back due to that. But my help at the service desk and mechanic was excellent!! that. But my help at the service desk and mechanic was excellent!! More

Great service. Had issue with my Buick. Had to have it towed in. Able to get me in to diagnose and was able to diagnose quickly. Had to order parts which took a Had issue with my Buick. Had to have it towed in. Able to get me in to diagnose and was able to diagnose quickly. Had to order parts which took a day to get in but was good experience- they kept me updated on status throughout. And they were able to work with extended warranty service company on our behalf. Highly recommend!! More

Excellent service, knowledgeable personnel. Super experience. I had planned to go to other dealerships but I was so thrilled with the car I was looking at that I purchased it. The transaction Super experience. I had planned to go to other dealerships but I was so thrilled with the car I was looking at that I purchased it. The transaction was flawless. More

Everything was great ! People there are really nice and helpful, Stephanie does a great job! Everything went smoothly, thx!!! People there are really nice and helpful, Stephanie does a great job! Everything went smoothly, thx!!! More

Not a great experience. They assign you a customer service rep for your visit. The day after I dropped my car I called for an update because I hadn't received one. The perso They assign you a customer service rep for your visit. The day after I dropped my car I called for an update because I hadn't received one. The person assigned to me was off and no one else was assigned. I asked for the manager, they were not there. Eventually, after calling at least 5 times that day after being sent to multiple voice mails, etc. I was told the mechanic could not remove my wheels and thus could not diagnose the issue. They were going to charge me > $1000 to cut off the wheel lugs. I picked the car up and took it to Midas who removed the lugs without charging me over $1000 to do so and without having to cut them off. After that, Ciocca still charged my credit card the over $200+ diagnostic fee when they did absolutely NOTHING. Then Brianna calls me multiple times to ask about trading my car in even after I told her I didn't want to. I have never had good experiences with the service department and this is my second Buick---for this reason I will not purchase another Buick. The only saving grace was the receptionist in the showroom who helped me when I came to pick the car up. More

Brianna in the service department is an absolute pleasure!! Friendly and professional. Thank you! You don’t get employees like this these days. pleasure!! Friendly and professional. Thank you! You don’t get employees like this these days. More