Ciocca Chevrolet Buick GMC Cadillac of Flemington

I've been getting my car serviced by this place since I bought it three years. The other day my battery died and when I opened my hood I noticed a glove covering my brake fluid without a cap. I had only go bought it three years. The other day my battery died and when I opened my hood I noticed a glove covering my brake fluid without a cap. I had only gotten my car serviced a month ago, so I brought the car back and asked them what this was about, while also asking for them to check my battery. Today I go to pick it up and they charge me 199 for "diagnostics." I talked to the service manager, Anthony, who refused to acknowledge that a glove over my brake fluid was an issue at all, while also telling me that the cap was actually ordered the last time I had my car serviced. I told him that wasn't said to me, and it wasn't in the write up, and the person I had dropped my car off with had no idea about why there would be a glove there. Anthony continued to tell me it wasn't a safety issue, meanwhile refused to take off the 199 for diagnostics which didn't need to be done since we knew the battery was dead. He was extremely dismissive. I showed him the picture of the glove and how it looked like it was ripping and deteriorating, to which he replied "that was just from the way the mechanic must've put the glove on the tank. It's not a problem." I always had good experiences here, which is why I didn't bother servicing the car myself. Will not be going back. What a joke. More

Duncan was courteous,knowledgeable, and professional. He took the time to explain the steps need to fix my car and gave me an estimate before I left the service dept. He kept me updated with the progress He took the time to explain the steps need to fix my car and gave me an estimate before I left the service dept. He kept me updated with the progress of my car and called as soon as the car was done. More

I purchased a new Acadia from Vinny. He was very hello and knowledgeable. This is my second Acadia so I was very familiar with the car. He was great and not over doing it with the sales He was very hello and knowledgeable. This is my second Acadia so I was very familiar with the car. He was great and not over doing it with the sales pitch and totally was reading my vibe. That means a lot in the world if car salespersons. Thank you Vinny and Ciocca for making my experience amazing!! More

Excellent Customer Service! Always works with you to get the job done well and quickly! Always works with you to get the job done well and quickly! More

I took my Hummer to one of those quick shops and after 4 visits to balance my tires, And the constant vibrations, I went to Ciocca. As usual Roxanne was great. She gets you set up and then you sit back... T visits to balance my tires, And the constant vibrations, I went to Ciocca. As usual Roxanne was great. She gets you set up and then you sit back... They have road force balancing which the wheel guy suggested after he powder coated them. 2 hours later my tires are balanced no vibrations! I only went to the other place bcse I thought I was going to damage my wheels or tires but I'm a dealer person now for repairs etc always. I have a 2007 Hummer h3 but it's not listed More

Well satisfied with all parts of buying experience Salesman was very knowledgeable and made me feel comfortable during the whole time Salesman was very knowledgeable and made me feel comfortable during the whole time More

Professional and respectful. Appointment was on schedule with work being completed while I waited Thank you Appointment was on schedule with work being completed while I waited Thank you More

Excellent service and great dealer. Anthony was my service advisor thanks. Just love this service never disappointed. Anthony was my service advisor thanks. Just love this service never disappointed. More

Great dealership. Communication with Anthony was easy. No work was was performed without an estimate and verbal ok to perform the repairs. Truck was washed and clean a Communication with Anthony was easy. No work was was performed without an estimate and verbal ok to perform the repairs. Truck was washed and clean after the repairs were performed. Invoice was itemized and easy to understand Thanks Mike More

I’m extremely disappointed & frustrated with their finance department. It’s been 8 months since I’m chasing them to send the warranty check of $5k to my bank. No one return my call or respond back to finance department. It’s been 8 months since I’m chasing them to send the warranty check of $5k to my bank. No one return my call or respond back to my email. I’ve recommended them in the past to my friends but guess what… not doing it anymore. I’ve terrible experience with them. More