Chuck Patterson Toyota Dodge

Except for the time delay due to only one tire machine everything else was perfect. Great service advisor and friendly staff. Will recommend to my family and friends.. everything else was perfect. Great service advisor and friendly staff. Will recommend to my family and friends.. More

This is a warning. Please read it all of the way This is a warning. Please read it all of the way through. I apologize for the length, but it is needed for this to make sense. The sales process s This is a warning. Please read it all of the way through. I apologize for the length, but it is needed for this to make sense. The sales process started out great. We went over to the used car section, we were met by a friendly salesman, took a test drive, and then went over to the new car area so we could do paperwork. During the test drive we realized that there was only one key fob. Knowing that key fobs can be hundreds of dollars, we told the salesperson that the deal would only be done if a second key with fob was included. The salesman told us “No problem we can do that.” We then went to the negotiations. The price of the car wasn’t meeting what we wanted to pay based on our down payment and our monthly payment. We did some negotiations and were able to get $1000 off. We then tried to negotiate for another $1000 off. The salesman went to talk to his manager about it, and then came back and told us the 1st $1000 that they took off ate up most of the profits, so that was their final offer. We agreed on the price, the down payment, and that they would provide a new key fob. We asked three times during the negotiations that a key would be included, and we were told yes by the salesman. Then we go to the financial portion of buying a car. The finance lady seemed nice, polite, and professional. She did her best to sale us gap insurance, but we declined. When it came time to sign the paperwork, the finance lady was explaining the finance paperwork and everywhere we needed to put our initials. We found it peculiar that one of the things she said to use was this, “Here is your GAP insurance, it was put into the price of the car”. So then why was she trying to sell it to us? She wasn’t able to sell us a warranty either, so I am sure they “Sell” GAP that is already included and add it in to their commissions. How unethical. I am embarrassed for them. So, we have finished all of the paperwork. We ask the finance lady to make sure we are getting the key fob. She says that she is not sure and that I have to ask the salesman. After we sign the paperwork the salesman comes up to us and we ask about the fob. He says, “My manager said that we buy those keys with the profit we make, and the $1000 ate up most of the profits so we can’t give it to you.” I was noticeably upset, and the salesman said he’d work on it and to give him a few days. He said, “My manager that is coming in is a Patterson so I’ll have a better chance to make it happen.: So I had to contact him on the 3rd day, and he told me that he did all he could and he just couldn’t make it happen. He said sorry I they won’t do it. I told him how unethical the finance lady is and what happened. He said, ‘Sorry I didn’t know that happened.” I then told him how unethical he is and his sales managers are. I continued to tell him that I don’t find it coincidental that I was told that I would not get a new key fob until I signed all of the paperwork, and I was going to tell everyone I work with – I work for a large agency- how unethical they all are. He apologized and said he would call me back. He called me back about ten minutes later and told me this, “A different manager just came in and he made it happen. They key company will call you to set it up.” I find it very interesting that after I called him unethical and then threatened to spread it around that all of a sudden, he got me a key. I am embarrassed for them. They tried to deceive me, they hoped I would go away, and it took threats for them to follow through with a promise. More

Salesman (Cesar Hernandez) was very courteous, helpful and knowledgeable about the model I bought (Jeep Gladiator). He sat through the entire transaction showed me how everything works. and knowledgeable about the model I bought (Jeep Gladiator). He sat through the entire transaction showed me how everything works. More

Great service. Very nice person that helped me, Took the time to share what would be needed in future. Service completed quickly. All went well. time to share what would be needed in future. Service completed quickly. All went well. More

Service was great. I was told they couldn't fix radio so Service was great. I was told they couldn't fix radio so they have to order a new one!this in my opinion should have been done before I spent $35,00 Service was great. I was told they couldn't fix radio so they have to order a new one!this in my opinion should have been done before I spent $35,000 on truck. sales guy new about it before I bought truck Now cy doesn't know when it will be fixed he has no idea when new radio will be in and "it is what it is" attitude More

Was greeted at quick service bay with smiles from 3 different people. Darren was super friendly and told me he would have my service completed in under 30 minutes. It was done in 25! different people. Darren was super friendly and told me he would have my service completed in under 30 minutes. It was done in 25! More

Great Service part price is okay but labor is too high Great Service part price is okay but labor is too high even is one hour job $400 waiting area needs better tv show great and friendly people t Great Service part price is okay but labor is too high even is one hour job $400 waiting area needs better tv show great and friendly people to work with I always enjoy going there More

My Family Always get treated great!! When we bring my families vehicles in for recalls oil change or a fix. We’ll definitely keep coming back families vehicles in for recalls oil change or a fix. We’ll definitely keep coming back More

I was buying our fifth car from Chuck Patterson.Salesman Jim had my new Charger ready and gave me a tutorial on the screen and how to use it. Amy explained the financial papers step by step. I thoroughly en Jim had my new Charger ready and gave me a tutorial on the screen and how to use it. Amy explained the financial papers step by step. I thoroughly enjoyed my experience working with both of these employees at Chuck Patterson Dodge! More

Everyone at the dealership is great!! Always pleasant. Service is always on time. Tell Tammy hello for me. Nick and my son Karl did gymnastics together!😁 Service is always on time. Tell Tammy hello for me. Nick and my son Karl did gymnastics together!😁 More