Chuck Patterson Toyota Dodge

I first used Chuck Patterson in 1984 and have always received good service and the and the friendly staff. received good service and the and the friendly staff. More

Called in and made an appointment for an oil change. Arrived at 11:00a. And they were slow They told me it would take an hour and half which seemed long for an oil change but thought cause of staffing Arrived at 11:00a. And they were slow They told me it would take an hour and half which seemed long for an oil change but thought cause of staffing I was understanding. Hour and half went by and no phone call. So I called in. They transferred by call to voice mail. So I went in. When I asked is my car is ready they had to walk over and ask. They came back and said it’s not done and that he has one more car to do. I said it’s just an oil change? They said they are short staffed and that I should’ve done express???? Why wasn’t I directed to express or scheduled for that when I made the appointment I asked ? So I asked if I could talk to the manager. They directed me inside where they told me the manager is out and so I got to talk to the assistant manager. Where he told me he’s the sales manager and not in charge of that area. I explained that when the manager is out the assistant is in charge. He was on the defensive and no one wanted to take ownership which tells me poor leadership and training. I have over 20 years of retail experience with over 10 years of management experience. These people are nice good people - but these employees need better training, support from the manager - as it’s a clear reflection on his management. His staff need to learn about the customer experience, customer perception, respecting the clients time I never write reviews but I highly encourage you to take your business elsewhere. As prices rise with inflation great service will always win the day. More

Auto was ready ahead of time and price was the lower of the 2 quoted. the 2 quoted. More

The service writer was friendly, knowledgeable, & very helpful. I asked him for information on my next major service, he was quickly able to give me an itemized list along with a quote for that service. helpful. I asked him for information on my next major service, he was quickly able to give me an itemized list along with a quote for that service. More

We have bought the last 4 vehicles from Jeff Marles. We have been a customer since 2018 and will continue to patronize the dealership. We have been a customer since 2018 and will continue to patronize the dealership. More

My service was done quickly and affordably. I will continue to use them. They did a great job. I will continue to use them. They did a great job. More

Professional, detail oriented, and flexible. Great service while accommodating scheduling requests. Than you! Will use again. Great service while accommodating scheduling requests. Than you! Will use again. More

Chuck Patterson made my first experience buying my new car very pleasant. No pressure, no pushing for up sales and Jamie had excellent communication practices. He went above and beyond to answer all my qu car very pleasant. No pressure, no pushing for up sales and Jamie had excellent communication practices. He went above and beyond to answer all my questions and keep me updated on the status of my car from when it was made to where it was during transit. Jamie was friendly, patient and made the process very easy. The friendly atmosphere and professional attitude I found at chuck patterson will have me as a return customer. More

I always have a good service when I get my oil changed there. But your new Kiosk was not working, and if it was working, I would not use it. I rather talk to a real person and deal with a real person. I w there. But your new Kiosk was not working, and if it was working, I would not use it. I rather talk to a real person and deal with a real person. I would not be using your new Kiosk sorry. But still give thumbs up to the guys writing my work up. thank you More

Conrad, Erik, Kailee, Heather, and Amy were amazing! ! Thank you for everything!! I was in and out in 3 hrs with a new car!! ! Thank you for everything!! I was in and out in 3 hrs with a new car!! More