Chuck Patterson Toyota Dodge

walked in without an appointment, met Adam H. and about two hours later, drove home with a new (er) SUV. Could not be happier. Adam made the process easy, and I love my new car. Thanks and about two hours later, drove home with a new (er) SUV. Could not be happier. Adam made the process easy, and I love my new car. Thanks More

Great communication on status and schedule. Very professional staff. Meet my expectations for time and service to a T... Very professional staff. Meet my expectations for time and service to a T... More

All my recalls done quickly and with good customer service! Always cheerful staff and easy in and out service! Always cheerful staff and easy in and out More

Cesar has been good to work with. I have a few things to be fixed and they will be taken care of. I have a few things to be fixed and they will be taken care of. More

Always polite, reliable and usually on time. Prices compare with with othets. Great service overall. Prices compare with with othets. Great service overall. More

The people at Chuck Patterson's are always helpful. I've been going there for years, and they have never let me down! I've been going there for years, and they have never let me down! More

I first used Chuck Patterson in 1984 and have always received good service and the and the friendly staff. received good service and the and the friendly staff. More

Called in and made an appointment for an oil change. Arrived at 11:00a. And they were slow They told me it would take an hour and half which seemed long for an oil change but thought cause of staffing Arrived at 11:00a. And they were slow They told me it would take an hour and half which seemed long for an oil change but thought cause of staffing I was understanding. Hour and half went by and no phone call. So I called in. They transferred by call to voice mail. So I went in. When I asked is my car is ready they had to walk over and ask. They came back and said it’s not done and that he has one more car to do. I said it’s just an oil change? They said they are short staffed and that I should’ve done express???? Why wasn’t I directed to express or scheduled for that when I made the appointment I asked ? So I asked if I could talk to the manager. They directed me inside where they told me the manager is out and so I got to talk to the assistant manager. Where he told me he’s the sales manager and not in charge of that area. I explained that when the manager is out the assistant is in charge. He was on the defensive and no one wanted to take ownership which tells me poor leadership and training. I have over 20 years of retail experience with over 10 years of management experience. These people are nice good people - but these employees need better training, support from the manager - as it’s a clear reflection on his management. His staff need to learn about the customer experience, customer perception, respecting the clients time I never write reviews but I highly encourage you to take your business elsewhere. As prices rise with inflation great service will always win the day. More

Auto was ready ahead of time and price was the lower of the 2 quoted. the 2 quoted. More

The service writer was friendly, knowledgeable, & very helpful. I asked him for information on my next major service, he was quickly able to give me an itemized list along with a quote for that service. helpful. I asked him for information on my next major service, he was quickly able to give me an itemized list along with a quote for that service. More