Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chuck Hutton Toyota
Memphis, TN
2,147 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,147 Reviews of Chuck Hutton Toyota
August 20, 2021
From the moment I walked into the dealership Ms. Taylor was genuinely helpful with a smile.She was honest and forthright, two qualities you'd love to have in a sales associate, but are very rare. I'll defi was genuinely helpful with a smile.She was honest and forthright, two qualities you'd love to have in a sales associate, but are very rare. I'll definitely recommend you go to see her if you're in the market! My only recommendation is that they give you copies of your agreements on a flash drive instead of printed ones. Save a tree and some money at the same time! Other than that my experience in finance was great! More
by 5starmba
Employees Worked With
Denise Taylor
August 19, 2021
Josh was fantastic! Worked with us every step of the way and way very patient. I would recommend checking with Josh if you’re looking for a vehicle! and way very patient. I would recommend checking with Josh if you’re looking for a vehicle! More
by John D
Employees Worked With
Josh Bradley
August 19, 2021
Denise was AMAZING and provided OUTSTANDING service! We called and she found the perfect car for us. We were going to settle for another model, but she was able to get the perfect car for us. The process w called and she found the perfect car for us. We were going to settle for another model, but she was able to get the perfect car for us. The process was very easy and she kept us informed along the way. More
by Nicole C.
Employees Worked With
Denise Taylor, Max Jewell
August 15, 2021
Go see Matt Jackson for ALL your car purchase needs. EXCELLENT customer service. EXCELLENT deals. EXCELLENT prices. EASY financing. Go get your new car NOW. EXCELLENT customer service. EXCELLENT deals. EXCELLENT prices. EASY financing. Go get your new car NOW. More
by Mrs.Green
Employees Worked With
Elston Hampton, Matt Jackson
August 15, 2021
It was truly a pleasure to shop for my new car here. They listened to my needs and found the perfect car for me. Even more amazingly I drove off the lot in a perfect car. They hell with financing and got me listened to my needs and found the perfect car for me. Even more amazingly I drove off the lot in a perfect car. They hell with financing and got me a rate 5x better than my bank offered. Easily the best dealership I ever walked in. More
by Aaron
Employees Worked With
Max Jewell, Stephen Simmers
August 13, 2021
Quick! Would recommend great service they people was really understanding and really cared about you the customer wanted, I’m glad I chose Chuck Hutton Toyota to purchase my car. really understanding and really cared about you the customer wanted, I’m glad I chose Chuck Hutton Toyota to purchase my car. More
by T.p.gordon14
Employees Worked With
James Robinson, Earl Gregory, Krish A. Taylor
August 12, 2021
Very horrible service techs, came in for my service, oil change and tire rotation. They got oil inside my car and damaged my rims. Left serial messages for the manager Mr. Young to contact me. Wow still wai change and tire rotation. They got oil inside my car and damaged my rims. Left serial messages for the manager Mr. Young to contact me. Wow still wait for his call. Service manager steve did not return my call in a timely manner. All I can report is they say they will make this right. We will see. Even if they make this right due to the disrespect by not return calls will result with losing my business. My Toyota care expires in Sept 2021 due to the 2 year time frame. More
by taylorjanet
Employees Worked With
Young Kim
August 12, 2021
(I am going to leave this review as many places that I can) Now that after more than a week we have finally received our vehicle back I feel that it is an appropriate time to leave this review. On July 29 can) Now that after more than a week we have finally received our vehicle back I feel that it is an appropriate time to leave this review. On July 29th I arrived at your service department with our brand new 4Runner. (at this point we had it less than 48hrs.) The PCS light was illuminated on the dash, you guys cleared some code and sent me on my way, only to have it come back on a few miles later. After returning I was informed that the Sonar Sensor would need to be replaced. (Don't blame the chip Shortage, this has nothing to do with it.) I arrived the morning of the next day, July 30th. I showed up expecting the great customer service that Chuck Hutton Toyota prides themselves on, I recieved none of it. After waiting more than 4 hours on a 1.5hr job, I was informed that a service technician had snapped multiple brackets off of our bumper. I was escorted back to our 4Runner, where I listened to your service department representatives blame everything but themselves, refusing to take responsibility for damaging the vehicle. After being informed that the vehicle would need the bumper replaced, your staff attempted to loan us a Corolla while we waitedon repairs. I informed your staff that we needed a comparable vehicle, and that a Corolla wouldn't work for us. Not because loaning us a comparable vehicle to the one you guys damaged was the right thing to do, but because my fiancée needed the space for work. I went back and forth with your staff and finally they reluctantly offered us a Rav4 which is much Smaller than what we needed. When I balked at the offer, I was informed that you guys could just snap the bumper back on and send me on my way. That statement, that was the one that showed me just how little you actually cared, the safety issues alone involved, shame on you. You guys could have allowed us to demo a 4runner or a tacoma or a Tundra, but that would have been entirely to much effort on your part. To make matters worse, instead of sending just the bumper off to get painted, your service department slapped it on our vehicle and drove it to Caliber Collision. I say Slapped because you guys actually damaged the new bumper when you installed it, causing additional repair time. But wait theirs more! As if this couldn't get any worse you guys actually managed to inconvenience us further. After missing your completion window of 3-4 days, you contact us and inform us that you needed our loaner back, that you had promised that vehicle to someone else, and we would need to take time out of our day to come trade it. I had to talk to a multitude of people, spending hours of my day on hold and being transferred to finally convince someone that it was a horrible idea. Chuck Huttons customer service is simply non existent, I wouldn't trust your service department to change a light bulb. I will never use you guys again for anything, and I have already saved others from making the same mistakes. I'll wait for your response, thanks to your horrible service, I've become quite good at waiting. More
by Chance
Employees Worked With
Brian Hicks, Mark Tye
