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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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March 24, 2023

The experience I had was great! I was treated very well by everyone! Carla was right there with updates when I needed them. Any questions I had if Carla did not know she would find More

by Matt.happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rose
Mar 24, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback Matt! Your Mach 1 is one of our favorites! Enjoy the heck out of it!

March 23, 2023

Fast and excellent service. The technicians are great to work with. The ladies in the office are the best. More

by JSHylton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose, Grace Morgan, Baylee Dennis
Mar 23, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit with us! We look forward to seeing you the next time you're in!

March 21, 2023

Everyone is a Rock Star The best Service Team ever ! Great Dealership Great Service Team More

by Geoffrey.clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Justice Barger
Mar 22, 2023 -

Chuck Anderson Ford responded

Thanks for the 5-star review on your recent service visit! We look forward to seeing you next time!

March 13, 2023

Great people who provide great service. This is the only place I bring my Fords for service! More

by THOMAS.DZEKUNSKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Anderson, Dustin Rose, Grace Morgan, Justice Barger
Mar 13, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback Thomas! We appreciate your business!

March 13, 2023

I have purchased vehicles from this dealership for about 17 years, and my parents before that. No matter the salesman, the Andersons seem to cultivate a family atmosphere and I have never left angry. Not ha More

by VMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Mar 14, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit! We appreciate your continued business!

March 10, 2023

The staff at Chuck Anderson are very courteous and patient. They listened well and were sympathetic to my problem. The body work performed was flawless. My truck looks like it did when it came off the More

by Mike W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rose
Mar 10, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback Mike! We appreciate your business!

March 09, 2023

The best service with good people Always ready to help get your car in and out. Would and have recommended Anderson dealership. More

by SBALDWIN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Anderson was the best , Dustin Rose, Grace Morgan, Carla Rose, Justice Barger
Mar 10, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service experience!

March 08, 2023

Had recall on 2020 Escape for fuel injectors. Called and scheduled 2 months after receiving recall notice. Parts came in one week after scheduling, brought car in and left car or repairs. Repai More

by Jimroberds
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin Rose, Justice Barger
Mar 08, 2023 -

Chuck Anderson Ford responded

Hi Jim! We understand that it was a frustrating situation. We hope that we can show you that's not how we do business if we can help it, and that it was out of our hands.

Mar 08, 2023 -

Jimroberds responded

My issue really isn’t with Chuck Anderson, it is with Ford. When is a HOT line in fact a HOT line why does it take days for a response. We both wasted time and money (gas) not cheap. Still disappointed.

Mar 08, 2023 -

Chuck Anderson Ford responded

We appreciate the clarification. Unfortunately, this is review is a reflection on Chuck Anderson Ford and not Ford Motor Company. The Hot Line is sometimes incredibly helpful, and quick....other times, it leaves a little to be desired. We're sorry for the inconvenience and hope next time it's a much better experience!

March 02, 2023

Comfortable waiting area. Friendly staff efficient easy to make an appointment clean spaces la la More

by drsid7500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Justice Barger
Mar 03, 2023 -

Chuck Anderson Ford responded

Thanks for the 4-star review!

February 28, 2023

Had to take my truck in to the body shop after I had been reended and they did an excellent job. Very pleasant customer service experience, Carla is amazing to deal with, friendly to visit with about all More

by cw12tw
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rose
Mar 02, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience with us!

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