Chuck Anderson Ford - Service Center
Excelsior Springs, MO
869 Reviews of Chuck Anderson Ford - Service Center
The experience I had was great! I was treated very well by everyone! Carla was right there with updates when I needed them. Any questions I had if Carla did not know she would find I was treated very well by everyone! Carla was right there with updates when I needed them. Any questions I had if Carla did not know she would find the right person and would have the answer the next time we would chat. When Carla was away working on something else Celinda was always right there to step in and get me squared away! 5 stars to every technician that had a hand in this, they all did amazing work! Car looks brand new, just like I drove it off the lot for the first time! Thank you everyone for your hard work and dedication you have towards the work you do! More
Fast and excellent service. The technicians are great to work with. The ladies in the office are the best. The technicians are great to work with. The ladies in the office are the best. More
Great people who provide great service. This is the only place I bring my Fords for service! This is the only place I bring my Fords for service! More
I have purchased vehicles from this dealership for about 17 years, and my parents before that. No matter the salesman, the Andersons seem to cultivate a family atmosphere and I have never left angry. Not ha 17 years, and my parents before that. No matter the salesman, the Andersons seem to cultivate a family atmosphere and I have never left angry. Not happy that they wouldn't accept my lowball off, but never angry. The service department is like no other. They listen to me make dumb engine noises in an attempt to zero in on the real problem. Truely a great bunch! More
The staff at Chuck Anderson are very courteous and patient. They listened well and were sympathetic to my problem. The body work performed was flawless. My truck looks like it did when it came off the patient. They listened well and were sympathetic to my problem. The body work performed was flawless. My truck looks like it did when it came off the showroom floor. More
The best service with good people Always ready to help get your car in and out. Would and have recommended Anderson dealership. help get your car in and out. Would and have recommended Anderson dealership. More
Had recall on 2020 Escape for fuel injectors. Called and scheduled 2 months after receiving recall notice. Parts came in one week after scheduling, brought car in and left car or repairs. Repai Called and scheduled 2 months after receiving recall notice. Parts came in one week after scheduling, brought car in and left car or repairs. Repair could not be done because they could not reprogram. Tech called Ford’s HOT line for help, they did not return call. They finally called back 2 days later! Had to bring car back and leave again for repairs. 2 trips for a problem that really wasn’t mine. Disappointed More
Had to take my truck in to the body shop after I had been reended and they did an excellent job. Very pleasant customer service experience, Carla is amazing to deal with, friendly to visit with about all reended and they did an excellent job. Very pleasant customer service experience, Carla is amazing to deal with, friendly to visit with about all the details explained everything upfront and to the point. More