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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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October 29, 2021

They helped me with a trim staple in my tire. They double checked the tire to make sure it wasn’t leaking. They took very good care of me to make sure I could drive safe on the road! More

by Kelly.lenee19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Nov 01, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

October 28, 2021

They performed my service in one day and let me use a great loaner vehicle! More

by Gail
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer, Dustin Rose
Oct 29, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Gail!

October 28, 2021

Very friendly, Got my service done very fast. The experience there was a very good one More

by dsauter5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Oct 29, 2021 -

Chuck Anderson Ford responded

Thanks for your great feedback! We look forward to seeing you next time!

October 26, 2021

I came in for the works and the tech named Tyler did an amazing job! More

by tenordrumguru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Oct 27, 2021 -

Chuck Anderson Ford responded

Thanks for your feedback! We appreciate your business!

October 22, 2021

Great people and service. They got me in and out in an hour. Thank you. More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Oct 25, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

October 19, 2021

I usually get right in this time I was put on a list got it done 2 weeks later. Also got on a list to have my recall on my Brakes fixed More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Oct 19, 2021 -

Chuck Anderson Ford responded

Carol, I'm sorry for the inconvenience. We have been swamped and parts are all back-ordered. We hope the next time you need service, we can get you in and out quicker!

October 17, 2021

Took car in for a part to be on. Has to go back next day. More

by Brenda
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose
Oct 18, 2021 -

Chuck Anderson Ford responded

Brenda, I am so sorry to hear that. If you have the opportunity, please email our general manager at nick.anderson@chuckanderson.com in order to give him some more information to hopefully get this resolved for you.

October 14, 2021

Always had a good experience there. Mostly oil changes, but recently had a mouse get chewed up in the air/heater blower motor in our Edge. Whoa, the smell. Did a good job fixing and cleaning. Felt sorry fo More

by Gary
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Oct 15, 2021 -

Chuck Anderson Ford responded

Thanks Gary for the great feedback!

October 13, 2021

Friendly workers and were so helpful when it came to dealing with my insurance! Would definitely recommend to family and friends! More

by Bethanyharvey10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Bethany!

October 07, 2021

Clean shop timely service well organized with windows into the shop. Waiting area is clean as well. More

by Matthew.s.callaway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Oct 08, 2021 -

Chuck Anderson Ford responded

Thanks for the kind words Matthew!

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