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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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December 08, 2021

Very quick and professional. They checked to.see if the recall.was an issue and it wasnt. More

by P.DONEGAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
wasn't. Remember name
Dec 08, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

December 08, 2021

Grace was such a huge help and was very kind and very helpful. It was a great place to get service done. More

by JOGNFL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
Dec 08, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

December 05, 2021

My car had a recall that I was never notified for.. I brought my car in and it was months past the expiration for the recall. I'm now having to spend over $2,000 before Christmas to have a working vehicl More

by Alainacarroll2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose, Leah Riddle
Dec 06, 2021 -

Chuck Anderson Ford responded

Alaina, I'm really sorry to hear about this. The steering issue with your car wasn't under a recall, it was a warranty extension. It was 10 years from the day your 2011 Fusion was purchased new (April 29, 2021) and/or 150,000 miles. We applied for an exception since it fell outside of the extended warranty, but our request was denied by Ford. Nick Anderson

Dec 06, 2021 -

Alainacarroll2013 responded

Who can I get ahold of at ford to file a complaint?

Dec 06, 2021 -

Chuck Anderson Ford responded

Your best bet would be the customer help hotline. We would be more than happy to provide them with any documentation needed in hopes they reverse our request! 1-800-392-3673

December 04, 2021

I have never had a problem with anyone or with the work everyone has been curtious and helpful More

by Gissmopup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
Dec 06, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit!

December 04, 2021

They run a TIGHT SHIP at that place!!Very They run a TIGHT SHIP at that place!! Very FRIENDLY...Very COMPITANT Employees!! First time I have ever been there....and I WILL go Back!! More

by Carmen.j.coble
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
Dec 06, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

December 03, 2021

T h e y a r e a m a z i n g ! That's a lot of work to type a simple good job. Lol More

by Alex.Martinez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Parts department manager., Dustin Rose, Grace Morgan, Leah Riddle
Dec 06, 2021 -

Chuck Anderson Ford responded

Thanks for your feedback!

November 27, 2021

Most helpful, efficient and courteous dealership I have ever dealt with. They go above and beyond and have exceeded my expectations. More

by BRENDA-GRANTHAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gardner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose
Nov 29, 2021 -

Chuck Anderson Ford responded

Thanks for the kind words Brenda!

November 27, 2021

I had a last minute vehicle inspection to get and they squeezed me into their busy schedule. Very grateful for their assistance. More

by WILLIEBPOPE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan, Leah Riddle
Nov 29, 2021 -

Chuck Anderson Ford responded

Thanks for the 5-star review Willie!

November 27, 2021

Dustin Rose is just an awesome person. Keeps me informed every step of the way on my truck. Plus I always get a- one service. Won’t take my vehicle anywhere else but Chuck Anderson!! More

by Truck family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
Nov 29, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

November 27, 2021

I was pleased with the service provided. The issue was fixed and a couple others as well. More

by moore.robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Nov 29, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Robert.

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