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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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June 30, 2022

Carla did absolutely amazing with keeping me updated while my vehicle was in the shop. It took a while for my vehicle to get back to me due to shipping parts. This wasn’t in any control over the departm More

by Cole.norm.steph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla
Jul 01, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback!

June 29, 2022

Easy to work with and did not recommend or try to sell any unnecessary parts or service. More

by landtballard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Jun 30, 2022 -

Chuck Anderson Ford responded

Thanks for the good feedback! We pride ourselves in being a straight forward operation!

June 29, 2022

I like the owner, the staff and the service. We will go back for service More

by Fourhorsesandadog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katy Davis, Dustin Rose, Grace Morgan
Jun 30, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business, and your wine even more!

June 25, 2022

Had to return for a recurring issue but Dustin and crew did their best to make it right as quickly as possible and get parts warranty taken care of. More

by DPRATT2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Jun 27, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad we were able to get it handled for you!

June 22, 2022

I received the news no one wants to hear about their car: you need a new transmission. With only 49,500 miles on your car it's even more devastating. Dustin at Chuck Anderson Ford was so wonderful througho More

by Christine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Jun 22, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback Christine! We're glad we were able to get you in and out!

June 21, 2022

Very friendly service and great time we had an appointment and they took us right on time , no wait, and completed on time. More

by Bigdog0121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Jun 21, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback in regards to your recent visit to our service department! We appreciate your business and look forward to seeing you next time!

June 18, 2022

Got my car here always go back for the works trust them to do a good job courteous and polite helpful if they think somethings wrong with my car. More

by hrmarypettiecord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Jun 20, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review! We appreciate your business and look forward to your next visit!

Jun 21, 2022 -

hrmarypettiecord responded

Your welcome see you next time

June 17, 2022

The advisors and technicians have always done their best to ensure satisfaction with the service performed. More

by DPRATT2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Jun 17, 2022 -

Chuck Anderson Ford responded

Thanks for the kind words!

June 16, 2022

The lady I talked to was Grace in the service department. After calling several dealerships to get instruction on upgrading my 2018 Edge navigation, the only person to call me back was Grace at Chuck Anders More

by debkerr2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Jun 17, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business and look forward to serving you in the future.

June 14, 2022

They got me in right on time. I hadn’t been there since the remodel and it’s really nice. I will go back. More

by jenniferkenagy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Jun 15, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! Hopefully you don't wait until the next remodel to come back! However, we are adding on this year!

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