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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
869 Reviews

869 Reviews of Chuck Anderson Ford - Service Center

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August 25, 2022

Don't take your car here! Worth the drive to go somewhere else! Bad reputation! More

by Unhappy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose
Aug 26, 2022 -

Chuck Anderson Ford responded

Our GM would be very interested in hearing more about your experience. His name is Nick Anderson, please send him an email at your convenience. nick.anderson@chuckanderson.com

August 24, 2022

The service department always does a great job on my vehicles. When they couldn’t figure out what was going on , they kept troubleshooting the issue. More

by KOLERS08
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose, Grace Morgan
Aug 25, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback!

August 22, 2022

I brought it in to get repaired. I requested they call with information, unfortunately I had to ask if I wanted an answer. No one called with information. More

by Terry
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Aug 22, 2022 -

Chuck Anderson Ford responded

I'm sorry to hear this Terry. Thanks for bringing this to our attention so we can correct it moving forward.

August 19, 2022

Always have done a great job with my vehicles. Very nice people. Mike's great to talk to. More

by TOOLMAKER69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Aug 22, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback!

August 18, 2022

Everyone was focused on my concerns and did above and beyond to get everything addressed and corrected. More

by Rr32rita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rose, Dustin Rose
Aug 18, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback!

August 12, 2022

The service department did a great job I was very pleased with all of them I can’t remember their names but they need to be recognized for doing a great job also I bought anew car from Dave Norton he was fa More

by Davenopal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin, Dustin Rose
Aug 15, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate you choosing to do business with us!

Aug 15, 2022 -

Davenopal responded

my salesman Dave Norton did a great job also

August 12, 2022

Great place to have your vehicle serviced or repaired. They find the problem, explain the repairs needed and then give you an estimate for the cost to fix. Great service people and management! More

by bobs454
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Aug 15, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate you choosing to do business with us!

August 12, 2022

Bought my car from Chuck Anderson Ford 12 years ago and all service work has been done by Chuck Anderson Ford. Have only had one issue which was immediately corrected. Personnel always very courteous and h More

by HELEN.MANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Aug 15, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate you choosing to do business with us!

August 11, 2022

Everyone was very courteous & friendly. We used them for several years & then we moved from Excelsior to Smithville. Now we have a longer drive but it's worth it because of the care & work More

by DADAMS1933
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Aug 15, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate you choosing to do business with us!

August 06, 2022

Courteous, kept their word on completion of body work. Explained situations as they arose. Carla in body shop was exceptional in her position. Thank you More

by ronakers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla. Very good in her position.
Aug 15, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate you choosing to do business with us!

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