Chuck Anderson Ford

Took my truck in to repair the rear slider window that was stuck open. Without even looking at it the service guy says it will be a full rear window replacement and it would cost $1100 and won't be cover was stuck open. Without even looking at it the service guy says it will be a full rear window replacement and it would cost $1100 and won't be covered by warranty. I went to another dealer and got it fixed for $100 under warranty. I'll never go back to Chuck Anderson, they can't be trusted. More

The staff was great. Carla was very attentive to our need to get the car back as quickly as possible. Accordingly, she kept us informed as to the status of each of the it Carla was very attentive to our need to get the car back as quickly as possible. Accordingly, she kept us informed as to the status of each of the items in progress. Thank you. More

Told us they fixed the leak in tire. 2 days later it was low again. 2 days later it was low again. More

Extremely friendly, courteous, and professional. ! The customers are kept informed! Staff goals above and beyond! ! The customers are kept informed! Staff goals above and beyond! More

They were able to get me in right away for a safety inspection, which is unheard of these days had a few items that need to be repaired to pass inspection and they were able to complete in a timely fas inspection, which is unheard of these days had a few items that need to be repaired to pass inspection and they were able to complete in a timely fashion at a reasonable price. More

Service is always top notch. Everyone friendly and they keep you informed. Good job everyone. Everyone friendly and they keep you informed. Good job everyone. More

The service staff has stepped up in professionalism since my last service (May '23). The work was completed in a timely manner as quoted, (approx 45 min) although there was a delay of about 30 min beyond my my last service (May '23). The work was completed in a timely manner as quoted, (approx 45 min) although there was a delay of about 30 min beyond my scheduled appointment time of 10:00 AM. More

Pretty quick, stress-free process by all. Dealership staff were all pleasant to work with. Only negative is there was a maintenance notification that popped up while starting the vehicle. Was Dealership staff were all pleasant to work with. Only negative is there was a maintenance notification that popped up while starting the vehicle. Was told that they did change oil etc. and would contact the Honda dealership in St. Joseph for me to stop by and have them reset it. To date, this hasn't been done but was just told they did change oil etc. More

Work was done as promised. Was told 1 1/2 hours and they were right on. Was told 1 1/2 hours and they were right on. More

While en route to Excelsior Springs on Saturday, my moonroof stuck in the open position. Once we arrived at The Elms Hotel I googled Ford dealerships and called Chuck Anderson Ford. The nicest young ma moonroof stuck in the open position. Once we arrived at The Elms Hotel I googled Ford dealerships and called Chuck Anderson Ford. The nicest young man answered and assured me they would take a look at it. They diagnosed the problem as a broken track and were able to cover the opening and securely tape it to prevent any water leakage. While waiting in their customer lounge, we all commented “this kind of quick, efficient service would never happen in Kansas City “. Thank you, Justice. More