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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,444 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,444 reviews

January 15, 2024

I recently had the pleasure of visiting Tim at Chuck Anderson Ford, and I must say, the experience was outstanding. From the moment I walked in, I was greeted warmly by the knowledgeable and friendly st More

by Shannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Hein
Jan 16, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent purchase! We hope you enjoy the Cadillac!

January 15, 2024

I called Tim and asked him to help my aging father in law with a truck purchase. He found the perfect truck and helped my father in law understand the process from start to finish. Went above and beyond to More

by moosefor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Hein
Jan 16, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

January 15, 2024

After my first experience, I will definitely give them first shot at my next purchase! More

by bdhein
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Hein
Jan 16, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback!

January 14, 2024

Every person that we talked to was awesome, from answering questions to getting the vehicle that we wanted that fit our price range! Myles was new to the job and did great! He wasn't pushy or tried More

by willdermoodb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myles Casey
Jan 15, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent purchase! We hope you love it!

January 05, 2024

Short staffed. Oil change took over an hour. Not very quick. Car sat over 30 minutes with nothing being done. Very disappointed, Miss the old service staff More

by Pa55word
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justice Barger
Jan 08, 2024 -

Chuck Anderson Ford responded

Can you send our General Manager an email with more information so he can look into it? His email is nick.anderson@chuckanderson.com Thanks!

December 30, 2023

Thank you for your great service and sincere business. I will continue referring you business and God bless you all More

by chrisrivas09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justice Barger
Jan 02, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit with us!

December 06, 2023

The employees were very friendly and helpful. The work was done in a timely manner. Highly recommend them! More

by CINDYS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rose, Justice Barger
Dec 06, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback Cindy! We appreciate your business!

December 01, 2023

Very friendly and relaxed atmosphere. Work hard to ensure satisfaction and get it right. Respond quickly to customer inquiries. More

by David@PUCKHABER.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Barger
Dec 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

November 28, 2023

Took my truck in to repair the rear slider window that was stuck open. Without even looking at it the service guy says it will be a full rear window replacement and it would cost $1100 and won't be cover More

by jshepard64
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Chuck Anderson Ford responded

Thanks for reaching out. Can you email our General Manager, Nick Anderson, with the info on your truck and your extended service contract? We get paid to do warranty work, we'd rather collect money from them than our customers so I'm not sure where the disconnect was on this situation.

November 26, 2023

The staff was great. Carla was very attentive to our need to get the car back as quickly as possible. Accordingly, she kept us informed as to the status of each of the it More

by MRBROOKS1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Rose, Justice Barger
Nov 28, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our body shop! We appreciate your business!

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