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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,437 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,437 reviews

July 01, 2021

I made an appointment earlier on Wednesday to take my wife’s’ Edge in at 4 to get the oil changed. When I showed up for the appointment they got the car in and got started immediately. I’m happy with the More

by STRATTONSTACEY55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Collins
Jul 02, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! Glad we were able to get you taken care of in a timely manner!

Jul 03, 2021 -

STRATTONSTACEY55 responded

Ok

June 30, 2021

Was getting ready to go on vacation and this dealership got me in asap for an oil change. Was very fast and complete service. I appreciate them taking care of my car. . More

by Laura Aitkens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am not good with names but entire service department was great, Dustin Rose, Chris Collins, Grace Morgan
Jun 30, 2021 -

Laura Aitkens responded

Thank you for great service

Jun 30, 2021 -

Laura Aitkens responded

Great service

Jul 01, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

Jul 02, 2021 -

Laura Aitkens responded

You are welcome

June 26, 2021

Great staff and great service! Will do business again in the future. More

by rustyk5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jul 01, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

June 24, 2021

Professional, polite, curtious and friendly employees. They answered any questions, i had asked. More

by SONICBLUEWOLF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Marshall
Jul 01, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

June 24, 2021

Quick lane lives up to its name! Quick. Great Customer care and service. More

by thaight28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jul 01, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

June 22, 2021

Took my truck in for a recall part the staff was fast and friendly I would send everyone I know here. More

by KAPETER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jul 01, 2021 -

Chuck Anderson Ford responded

Thanks for the feedback!

June 22, 2021

It wasn’t a terrible place to service my car, but there are a few things that disappointed me. I was told that my vehicle was ready for pick up, when I arrived I couldn’t see my car and was told they would More

by Chucklinvingston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jul 01, 2021 -

Chuck Anderson Ford responded

I am so sorry for that. I appreciate you letting us know so we can take preventative measures in the future.

June 21, 2021

The service was ok but I was very disappointed with the lack of respect that was shown to my vehicle. When I received my vehicle back it had grease hand prints and smudges on the hood, fenders and doors. I More

by Jakew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose
Jul 01, 2021 -

Chuck Anderson Ford responded

Thank you for letting us know the issue you had. When would be a convenient time for you to bring it in so that we can make it right?

June 10, 2021

They did a wonderful job in just a few minutes I didn’t take very long at all and then my piece was in a couple days so when I have a recall it’s great to go to Chuck Anderson thank you More

by Glenna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jun 17, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Glenna!

June 09, 2021

They treated my wife with respect and showed her what they found wrong with her car while she was getting an oil change. They gave us a quote for the repairs and actually charged us less for than they sa More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jun 17, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Bill!

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