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Chuck Anderson Ford

Excelsior Springs, MO

Overview
Employees
Reviews
Vehicles
4.6
1,426 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,426 reviews

March 05, 2022

Even though it took almost 6 months to get my part for my car (not the dealerships fault) once it came in they were keeping me in the loop as to what was going on till fixed and was very satisfied with the r More

by hdcraftsman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
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Mar 07, 2022 -

Chuck Anderson Ford responded

Thanks for your continued business. Glad we FINALLY were able to get parts in.

Helpful
March 03, 2022

I didn’t have to wait when I arrived for my appointment. Your employee Grace met me at once and treated me with respect! More

by Jmawby99
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
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Mar 03, 2022 -

Jmawby99 responded

I was pleased with my experience at this location and Grace is very professional and made me feel I was a valued customer. Thank you!

Mar 03, 2022 -

Jmawby99 responded

I verify my response

Helpful
March 01, 2022

Was able to get in for an oil change at the end of the day Saturday and pick up early Monday morning! Staff was friendly and prompt! More

by qynne.callahan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan, Leah Riddle
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Mar 01, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department!

Helpful
February 28, 2022

Technician was terrible. incompetent and Untruthful. And the “Works” package is also a joke. It says they check all fluid levels. That is incorrect. They check fluid levels More

by Jptcuda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Grace Morgan
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Feb 28, 2022 -

Chuck Anderson Ford responded

Hello jptcuda, I would like to hear more about the untruthful part of your visit. No one checks the transfer case, differential, transmission etc during an oil change. Please email our General Manager at nick.anderson@chuckanderson.com, he would like to better understand the 'untruthful' aspect of your review.

Feb 28, 2022 -

Jptcuda responded

First of all I bought the works package not just an oil change! And when I asked the tech if he checked the brakes he said yes which I replied I didn’t see you look at the brakes! His response was oh I forgot and then pulled the wheels back off and checked. Not to mention the shield he removed from under the transmission for what reason I still don’t know? And of course the bolts where to corroded to reinstall so the shield went home with me in the bed.

Mar 01, 2022 -

Chuck Anderson Ford responded

I'm sorry for the confusion. Even in The Works package, we don't check transmission fluid, differential fluid, etc. Those are sealed units. There's really no checking. They have specific service intervals that they need to be replaced, but there isn't a check interval. As far as the technician not checking the brakes, that's inexcusable. It is part of our multi-point inspection, and should never be skipped. The shield under the engine and front snout of the transmission must come off to access the oil drain plug. It's very common in the Midwest for the hardware to corrode terribly because of the salt on the roads in the winter time. On some vehicles, cars specifically, this shield comes loose while driving due to the short screw/bolts breaking. The shield performs no particular task except to keep any type of vehicle oil/fluid from dripping onto roads.

Helpful
February 25, 2022

Good and fast service. Reasonable pricing. Good customer service very helpful. Friendly people. I would use this service again. More

by Sbachman@mc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
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Feb 25, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate you trusting us to service your Kia!

Feb 26, 2022 -

Sbachman@mc responded

Thanks for your service

Helpful
February 23, 2022

Had recall work done on my car. Was easy making appt and getting it fixed. Much better service then previous years More

by Shanldunc
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
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Feb 23, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience with our service department!

Helpful
February 23, 2022

Quick very nice and repaired the problem for me. took care of me very happy More

by lynneh1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Report | Print
Feb 23, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review! We appreciate your business!

Helpful
February 20, 2022

Getting parts was an understandable challenge. The work done was quality. One disappointment was greasy fingerprints on the hood & fender when I work hard to keep a great-looking truck. More

by mjwilli78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Report | Print
Feb 21, 2022 -

Chuck Anderson Ford responded

I'm so sorry for the greasy fingerprints, if you bring it back in we would be more than happy to clean them off for you. Not sure how it was delivered back to you like that.

Helpful
February 18, 2022

I had a great experience. I was in for an oil change and tire rotation. They were quick and efficient. More

by lassandraharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Report | Print
Feb 18, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review! We appreciate your business and look forward to seeing you next time!

Helpful
February 17, 2022

My experience of purchasing my 2018 Ford F-150 was awesome. Salesman Dylan Wyse went above and beyond truly amazing. And financial Michael Gardner made it happen!! From purchasing to quick lane, this More

by Truck family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Anderson
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Wyse
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Feb 18, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

Helpful
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