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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,426 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,426 reviews

March 24, 2022

Fast, friendly service. Not my first purchase from them. Michael did a great job from beginning to end. Would highly recommend. More

by EASLEYKARLA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Burton
Mar 24, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're really happy that you had a good experience and are looking forward to serving you in the future as well!

March 24, 2022

Great service with nice people! I would definitely recommend anyone to buy or at least take a look at some very nice vehicles with good prices! More

by Dennis allen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan hasse , Brennan Hammons
Mar 24, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback Dennis! We hope you enjoy your new-to-you ride!

Mar 24, 2022 -

Dennis allen responded

I will definitely enjoy my new truck!

March 19, 2022

I went in for transmission issues and the staff was really honest and nice with my family and I. I have a 2013 Ford Focus and the transmission are bad. They were able to see me a day after calling them More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Mar 21, 2022 -

Chuck Anderson Ford responded

Thanks for the feedback, we appreciate your continued business!

March 17, 2022

Took over 2 months to get done- Got car nack and still want 100% fixed had to wait again for parts Also other stuff happened I have no visual proof so Im not going to say it in here More

by toadconrad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Celinda Justis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Chuck Anderson Ford responded

Hello, The timeframe doesn't sound excessive in today's parts shortages, but I am concerned about it not being 100% when you got it back. Please email our general manager, Nick Anderson, with a little more information and he will look into it for you! His email is nick.anderson@chuckanderson.com.

March 15, 2022

I had a great experience. The staff was great and upfront. Everything thing was done in a timely manner. I would highly recommend them! More

by Jlewis8168009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Chuck Anderson Ford responded

Thanks for our feedback! We appreciate your business!

March 11, 2022

The service was prompt and professional. The quality of service was top notch. I would come back More

by Roger.elsea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose
Mar 15, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service experience!

March 10, 2022

Oil change went up $20 will not be using them anymore, I can understand $5 or $10 but for that price I’ll change it myself More

by annettehenley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Mar 15, 2022 -

Chuck Anderson Ford responded

Thanks for your feedback. Unfortunately with the price of crude oil, we had to raise our oil change price. When you go to do your own the first time, please note how much oil and an oil filter costs, excluding any type of labor.

March 10, 2022

Very friendly and helpful people. Great service. Not a long wait time. Very clean facility. More

by MYFOURBABYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Mar 15, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review!

March 05, 2022

Did exactly what I asked plus changed a light bulb that was out. Reasonably price on everything. Dustin was a huge help on getting things done for me. Really appreciate it. More

by Shaner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Mar 07, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback, we appreciate your business!

March 05, 2022

We have used Chuck Anderson Ford's Service Center for several years and are always confident that they can fix what's wrong, they are on time and affordable. More

by Gnugal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Mar 07, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

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