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Chuck Anderson Ford

Excelsior Springs, MO

Overview
Employees
Reviews
Vehicles
4.6
1,456 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,456 reviews

June 23, 2023

Got my vehicle fixed super quickly and the final price was cheaper than they quoted me! Very friendly people. More

by Hboogie0210
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
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Jun 28, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback! It doesn't always happen that way, but when it can, we're happy to pass along the savings!

June 17, 2023

Professional, amazing, caring, patience, knowledge, understanding, compassion, cleanliness, owner came to talk to me, buying my explorer was easy More

by Debra
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ricky Johnson
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Jun 28, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback Debra! We appreciate your business!

June 15, 2023

Dustin did an excellent job scheduling my vehicle in for service and keeping me updated on the repairs to my vehicle. I really appreciate the fast, courteous and professional service that I received here. More

by Dalewhite79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nena McKown, Dustin Rose, Justice Barger
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Jun 16, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit! We appreciate your business and look forward to seeing you next time!

June 14, 2023

Andre was great to work with! The process lasted a little longer than expected. Not Andres fault though as we wanted the Air Conditioner fixed. Service department could not fi More

by Me
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Gardner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Black
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Jun 15, 2023 -

Chuck Anderson Ford responded

Kelly, we're sorry you had a poor experience. As you know from your other two purchases with us, that's not how we normally do business. I'm unaware of the tire issue, but knew about the AC. I think this is a situation where we over promised and under-delivered. We're sorry for the inconvenience.

June 13, 2023

Got right in with my appointment. Did not take long. Hopefully they did all that was required. I have a trust issue More

by randyj.runyan
Recommend Dealer
Yes
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Jun 13, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback! We pride ourselves in being efficient!

June 12, 2023

They didn't give me updates, I had to call and stop by to see what was going on. They had my vehicle a whole week. More

by Rcallison0069
Recommend Dealer
No
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Jun 13, 2023 -

Chuck Anderson Ford responded

Sorry for the poor communication. We will do better!

June 12, 2023

This was the first time they were 30 min after my appointment time before they started to work on my car More

by Doc
Recommend Dealer
Yes
Employees Worked With
Service oil change
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Jun 12, 2023 -

Doc responded

Even though they were slow this time they are better than any other that have changed my oil. They have changed my oil more than ten times.

June 11, 2023

Honest and fair. Had a brake inspection and results were no change needed. Some shops might not have been that honest. More

by davidkilgore26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
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Jun 12, 2023 -

Chuck Anderson Ford responded

Thanks for your feedback! We look forward to seeing you next time!

June 10, 2023

Keshawn was great , very easy to deal with and he is a credit to the dealer More

by neilscsllc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keshawn Turner
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Jun 12, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback! We hope you enjoy your new ride!

May 25, 2023

Paul and Dustin did a great job! ! Honest diagnosis, service and repair at fair price. More

by jsmith2kids
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Report | Print
May 26, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

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