Chrysler Jeep Dodge City of McKinney

Todd was very nice and helpful and ready to help in every aspect Answered all my phone calls. aspect Answered all my phone calls. More

We were very happy with the service at Dodge City McKinney. Luis was very helpful and efficient and got us in and out quickly. We highly recommend. McKinney. Luis was very helpful and efficient and got us in and out quickly. We highly recommend. More

I called ahead to see if the surround around my driver's seat could be replaced quickly. It had been replaced about a month previously but broke again. Logan, in Service, said it could because he had the p seat could be replaced quickly. It had been replaced about a month previously but broke again. Logan, in Service, said it could because he had the part in stock. I drove in and spoke to Austin (he as assisted me before and is extremely knowledgeable and professional) and he quickly evaluated the car regarding the "check engine" light that had come on, confirmed I need not worry about it, took the car and about 30 minutes later I was back on my way home. I am so pleased with the service, especially since I requested it be done free of charge (since I had just paid for it to be replaced less than a month ago) and my request was granted. Thanks so much. i si More

Went in for an oil change, tire rotation and key fob diagnostic… was told it was going to be after 1 before my car would be ready. 1p came and went 2… 3… at 530p I got a call that my car was ready and I diagnostic… was told it was going to be after 1 before my car would be ready. 1p came and went 2… 3… at 530p I got a call that my car was ready and I could pick it up. They could not come pick me up because all of the porters went home. I found a ride to get my car… car was not ready they had to pull it out of line so that I could take it. It was dropped off at 830am. Picked it up at almost 7pm. More

it was a good experience Callan kept me informed of the build of my carvery well every one who help with the final transaction was very helpful with a great attitude build of my carvery well every one who help with the final transaction was very helpful with a great attitude More

Made an appointment and took it in at that time. They did not start the actual service for 3 days after the appointment. Not sure why there would be an appointment if there is a delay on actual star They did not start the actual service for 3 days after the appointment. Not sure why there would be an appointment if there is a delay on actual start. We brought it in for a check engine light and then got a huge estimate on things unrelated to the issue. We were told that the brake pads were metal on metal and had to be done right away. I declined most of the service due to myself being able to do it and the outrageous cost for parts and labor it took me 3 hours to do. When I got the brake pads off, they were low, but NOT metal on metal. I feel that they seem to try to gouge on more and more things. I went from a start of a $4600 bill, and cut it in half for actual non necessity. I feel that there should be an estimate for work actually related to the issue brought in for and then maybe a recommended estimate for things being found to give the customers a better choice and not get hit with a $4600 bill when it really was only $500 to fix the actual issue. Communication was also pretty lacking. More

Poor communication (service department) and the issue was not completely resolved. I still have a drag near the passenger side front tire. Tried to call them a few times to schedule, but no one picks up the not completely resolved. I still have a drag near the passenger side front tire. Tried to call them a few times to schedule, but no one picks up the phone. Need to find another dealer probably. More

Joe Ferguson was very courteous and have us all the information we needed and requested before making the purchase. information we needed and requested before making the purchase. More

Good communication and easy to work with. Service person was professional and kept me informed. Service person was professional and kept me informed. More

Todd the sales person was great! Very helpful! I had a very good experience there Very helpful! I had a very good experience there More