Chrysler Jeep Dodge City of McKinney

Great Sales and Service. Finance department has bad service. I hate to have to do this but feel like I've done everything I could the nice way. I purchased a new Ram from this dealership almost a year ago to sho I hate to have to do this but feel like I've done everything I could the nice way. I purchased a new Ram from this dealership almost a year ago to show how long I've been patient... I was sold an extended warranty that I felt was vastly overpriced and decided after the purchase that I'd like to cancel the coverage, as well all the other extra coverages, and be refunded. I was immediately contacted by CJ from Mckinney Dodge. He left me a voicemail that he looked into the situation and he saw where they was an error made by someone at Mckinney Dodge and I was sold "commercial" warranty coverage. He agreed that they owed me some money back and wanted to keep the warranty in place. I've tried multiple times since that message was left(8 months ago) and have yet to get a call back to be refunded. I have left multiple messages, talked to multiple people that told me I would get a call back. I've heard nothing. I have finally given up and would like to let everyone know to be very, very careful because there is virtually no support from this dealerships finance department after they "accidently" charge someone "commercial" priced warranty coverage, when the buyer is an individual using the truck only for personal use. More

The experience at your store was just spectacular. David was very patient and easy to work with. The entire experience was outstanding. Thank you very much. You was very patient and easy to work with. The entire experience was outstanding. Thank you very much. You More

My Service visit was very good. Everyone was very nice. It was very busy and both Ashley and Alexa were very nice. There were other customers that weren't as patient as they should have been even though As It was very busy and both Ashley and Alexa were very nice. There were other customers that weren't as patient as they should have been even though Ashley and Alexa were being just as nice and polite. They went above and beyond what is expected of them. More

This place always provides great service every time. Service advisor Davis is always great to work with. Excellent customer service. I Would recommend this dealership to anyone. Service advisor Davis is always great to work with. Excellent customer service. I Would recommend this dealership to anyone. More

They go far out of their way to help you. The entire reason I got a car was because of the service provided to my wife’s Jeep and she didn’t even buy it from them, but you would think we were their best reason I got a car was because of the service provided to my wife’s Jeep and she didn’t even buy it from them, but you would think we were their best customers More

One of my best car purchase experiences ever and I owe it to Bryce Boyd. Bryce truly made my new car purchase simple ,easy and he is a great person. He was the main reason why I decided to purchase my car at to Bryce Boyd. Bryce truly made my new car purchase simple ,easy and he is a great person. He was the main reason why I decided to purchase my car at this dealership. Great job Bryce. More

It’s my first experience buying a new car and this experience is very good for me I recommended for whoever wants to buy a new car on this facility experience is very good for me I recommended for whoever wants to buy a new car on this facility More

My salesperson was Roberto I have bought 3 trucks from this location very professional and patience was never pushy very happy with my purchase also owner was great to me they work with me help Me A L this location very professional and patience was never pushy very happy with my purchase also owner was great to me they work with me help Me A Lot More

My experience was great, they treated me excellent and answered all of my questions and concerns.The customer service is great and would recommend to anyone. answered all of my questions and concerns.The customer service is great and would recommend to anyone. More

A big thanks to Dale and the whole team at Dodge City for making the purchase of a car easy and pain free. Highly recommended! making the purchase of a car easy and pain free. Highly recommended! More