Chico Nissan

I brought my Nissan in for a second time for an electrical issue that they were sure they had previously fixed. We were told that a week would be plenty of time to fix it but that turned into a mon electrical issue that they were sure they had previously fixed. We were told that a week would be plenty of time to fix it but that turned into a month. We were repeatedly told that it would be just a couple more days. We called every couple only days to be given the run around and eventually told just a couple more days. When we were told it would be ready by a certain day at the latest we went to the dealership after nobody had answered our call. We were told we would need a new battery; we would not have needed the battery if they had fixed the electrical problem the first time we were at the shop so I told them it was their fault the battery went bad. They agreed that the electrical problem they said they had fixed was what caused the battery failure but I still needed to pay for a new battery. A week went by and we were told the car was fixed and ready to go. We were told the car had also been washed. We move everything from the rental to our car to see that it is definitely not ready or washed. We get in the car and there is a piece of the car on the floorboard and there are multiple dash lights on that were not there before. They immediately get their computer to check the codes and cannot diagnose the issue. They now want to charge us for the rental car because our warranty will not pay for the absurd amount of time the dealership had our car. We overheard the service manager tell the advisor that it was not his problem that the warranty would not cover the rental and it was the customers responsibility. They eventually covered the rental and got the car fixed in a few days. I would trust Jiffy Lube more than these people. More

Great customer service and very friendly prompt shuttle drivers. Ben helped with my warranty questions to help me save money drivers. Ben helped with my warranty questions to help me save money More

The staff at Chico Nissan are outstanding! From my initial call to find the new Proto Spec Z until I picked it up today, Sean and the entire staff have been so professional. They have commun From my initial call to find the new Proto Spec Z until I picked it up today, Sean and the entire staff have been so professional. They have communicated with me through the entire process and made things so easy. Thanks guys for everything! I’ll be referring many Z enthusiasts your way! Long live the Z! More

Friendly caring staff that’s wants to help people get into newer vehicles of their choice into newer vehicles of their choice More

I was very happy with my recent experience with the Nissan service dept. I dealt with Ken Baker and he couldn't have been more courteous, helpful and pleasant. I will definitely always come back to C Nissan service dept. I dealt with Ken Baker and he couldn't have been more courteous, helpful and pleasant. I will definitely always come back to Chico Nissan. More

The experience I had at Chico Nissan was by far the best I've had in over 50 years of buying cars. Friendly, knowledgeable, helpful and easy to communicate with. Just loved those guys! I've had in over 50 years of buying cars. Friendly, knowledgeable, helpful and easy to communicate with. Just loved those guys! More

Sales are quick and work hard to get you the best deal. Their service department is amazing. Friendly and always go above and beyond for customers. Their service department is amazing. Friendly and always go above and beyond for customers. More

This was by far the best car buying experience we have ever had! Due to extenuating circumstances we did not have the luxury of coming to the dealership, perusing and test driving cars. From the very ever had! Due to extenuating circumstances we did not have the luxury of coming to the dealership, perusing and test driving cars. From the very call Alvey was professional, friendly and above all LISTENED to what we wanted and were looking for. This exemplary sales rep took the time to video each vehicle and pointed out all of the features we had asked for. Alvey responded to all of our texts quickly and not once did we feel we were bothering him. We did get to the dealership and took a quick test drive. Followed by many more text questions which he answered. Decided to purchase the the car and did 90% of paperwork by text. When we went to pick up the vehicle we had very little time. Tony met us with a friendly smile and handled remainder of paperwork. Alvey and Tony are a great team! We did not feel as we had been passed off or ignored. Alvey had imparted all pertinent information to Tony, to make closing the deal a breeze! We were in and out within our time constraints! Hats off to Alvey, Tony and Chico Nissan! Could it get any better? Yes! Alvey is a man of his word. He assured us we could call with any question regarding any features or questions we hadn’t thought of before. We had other questions and Alvey responded to our texts! Stellar customer service. More

Fabulous people who enjoy helping you solve issues. They are fair and very competent!!!! I am blessed to have them help me with my Pathfinder. They are fair and very competent!!!! I am blessed to have them help me with my Pathfinder. More

I moved here 3 years ago and happy I found Chico Nissian I found them through commercials They actually live up to the promises They explained what they were going to do and what the cost was and at the e I found them through commercials They actually live up to the promises They explained what they were going to do and what the cost was and at the end of the service they Matched Thanks Chico Nissian More