Chico Nissan

5 Stars for Nando / 1 Star for Management & Finance Tactics I want to make one thing clear upfront: Nando was top-tier. He was professional, communicative, and did everything right to make the buyin Tactics I want to make one thing clear upfront: Nando was top-tier. He was professional, communicative, and did everything right to make the buying experience painless. Even when the process got difficult, Nando didn’t flinch when it came to going to bat for me to get the deal done. If you shop here, ask for Nando directly—he is the only reason this purchase crossed the finish line. Unfortunately, desk management and the finance office were a completely different story. It became obvious very quickly that walking in as an educated consumer who did their homework, brought a direct pre-approval, and refused hidden fees hit a serious nerve—cutting into their planned back-end profits and triggering unnecessary roadblocks. Undisclosed "VAG Theft Code" & Line-Item Scrutiny: Management attempted to sneak a "VAG theft code" fee onto the contract—an add-on that was completely absent from any online pricing or vehicle listings. A vital reminder to all buyers: Review every single line item on your deal sheet before signing anything. Under FTC rules regarding deceptive pricing and hidden junk fees, mandatory add-ons excluded from advertised prices violate federal standards. Under California law and the Car Buyer’s Bill of Rights, dealers cannot force dealer-installed accessories, etching, or theft products as mandatory conditions of sale. You have the absolute right to decline them. Desk Delays & Manufactured "Red Flags": Standing my ground to get the theft fee removed and refusing to use their in-house lender clearly disrupted their profit margins. Suddenly, desk management stalled for hours claiming they were "running into red flags"—dragging what should have been a straightforward transaction until nearly 7:00 PM simply because direct financing eliminated their ability to shop my credit and mark up loan terms. Finance Office APR Games & Disrespect (Nick Millhouse): Sitting down with Nick Millhouse in finance, I was presented with an interest rate marked up well above my verified pre-approved terms. The moment I held up my pre-approval confirmation on my phone and prepared to walk out, he stepped away and returned minutes later with the correct rate honored. That was immediately followed by a heavy-handed push for an overpriced "wrap" warranty, along with dismissive remarks when I declined. Next-Day Administrative Breakdown & Dismissive Attitude: The disorganization followed into the next day. Contract copies were never emailed as promised. When I stopped in the following afternoon during school pickup to retrieve my documentation and agreed-upon cash-back check, the check still was not cut. Rather than taking accountability, Nick was completely dismissive, treating the delay and the expectation for me to make multiple trips back to the store as "no big deal." Forcing a paying customer to repeatedly chase down their own funds and standard paperwork is unacceptable. Nando deserves all the credit in the world for standing by his customer and earned every bit of 5 stars. But management and finance—specifically Nick Millhouse—need to understand that informed buyers will review every line item, know their consumer rights, and will not tolerate showroom delays, hidden add-ons, or total disregard for a customer's time. More

First in oil change and tire rotation for our Sentra. Had made an appointment and arrived a few minutes before that. I was greeted and checked in right as I drove up. Service went well and back out in a Had made an appointment and arrived a few minutes before that. I was greeted and checked in right as I drove up. Service went well and back out in a couple of hours. Overall things went smoothly More

Great service they repaired my recall part for the fuel assembly. They also did a whole 60000 mile vehicle inspection. Thank you 😊 assembly. They also did a whole 60000 mile vehicle inspection. Thank you 😊 More

Always receive great service. I was informed of what was necessary and the recall on my car was fixed. Thank you I was informed of what was necessary and the recall on my car was fixed. Thank you More

Always a pleasure doing business with this staff. The service department are top notch . This is why I take my car to Nissan. They go above and beyond to help and are always welcoming! There work is The service department are top notch . This is why I take my car to Nissan. They go above and beyond to help and are always welcoming! There work is always thorough with no problems! Thanks guys! More

Fyi, buyer beware. The feature to reset for oil change doesn't work. And lumbar also doesn't stay inflated. Dealership refuses to make that right. I had to fight th The feature to reset for oil change doesn't work. And lumbar also doesn't stay inflated. Dealership refuses to make that right. I had to fight them on replacing the windshield due to multiple scratches that distorted my view. That took them 3 wks. My bad for buying the car at night. It was late, I was tired, and I didn't think to check the electronics, who does? So now every time I start it the check I'll indicator comes on, and the oil was just changed. It won't reset. So now I have to get an after market warranty. Not entirely happy with Chico Nissan More

Brought my vehicle in for an oil change. Intake was quick and the service rep was very pleasant and listened to my concerns. I was kept informed of the service status. Car was ready in a tim Intake was quick and the service rep was very pleasant and listened to my concerns. I was kept informed of the service status. Car was ready in a timely manner. More

Excellent service car was ready when promised and washed. Advisor courteous and explained work performed Advisor courteous and explained work performed More

When I needed a new car I wanted to purchase from Chico Nissan because they are so supportive of our community. I was happy to support a local business with a reputation for being trustworthy and helpful. Nissan because they are so supportive of our community. I was happy to support a local business with a reputation for being trustworthy and helpful. I’ve been using their service department for regular maintenance ever since. I’ve called or just stopped by on multiple occasions with questions and concerns. They respond immediately and go out of their way to offer assistance. I can always count on the service department at Chico Nissan. More

They are always very kind and helpful. I recommend them to friends and family all the time.☆☆☆☆ I recommend them to friends and family all the time.☆☆☆☆ More