Chevrolet of South Anchorage

I have consistently bad interaction with Shane. His belligerent and arrogant demeanor do absolutely nothing for the face of Chevrolet customer service here in Anchorage. I live in Fairbanks and from t belligerent and arrogant demeanor do absolutely nothing for the face of Chevrolet customer service here in Anchorage. I live in Fairbanks and from time to time have to take my Saab to Anchorage for work. Since I have to drive 450 miles to get there I make an effort to communicate to the dealership what date and time I'll be coming to make sure I can get my car looked at with a modicum of timeliness. Every time I speak to the dealership I deal with Shane, who has made each and every visit there an incredible inconvenience. He told me that with 3 weeks advance time they could not guarantee a tech to even look at my car. After driving 900 miles and paying high dealer fees every time I come, I'm shocked at the temerity of mr. Shane to tell a customer no, use the term 'buddy' as a demeaning and pedantic way of marginalizing my requests and ideas, and to terminate calls when confronted with the reality of his flippant rudeness. I did however get treated well by the service manager and Bill Little. And the tech that works on my car is a genius. I hate that a good company is being so poorly represented. This guy must go through some sort of customer service rehab- his behavior is not only unprofessional, its a disgrace! More

This is the 3rd vehicle our family has purchased in the last 9 months. All 3 of them were purchased at the Chevrolet of South Anchorage dealership. We have had wonderful experiences with each purchase an last 9 months. All 3 of them were purchased at the Chevrolet of South Anchorage dealership. We have had wonderful experiences with each purchase and have been recommending them to all of our friends and family. We have also used the servie department for our vehicles and are thoroughly happy with the service we have received there as well. Chevrolet of South Anchorage provides an overall wonderful experience for us as customers. We will remain loyal to them. More

I had to take my GMC truck in for water pump and coolant repair. Shane was able to get us in right away when the other Dealership wasn't even taking appointments. The cost was 40 percent less than the ot repair. Shane was able to get us in right away when the other Dealership wasn't even taking appointments. The cost was 40 percent less than the other dealership quote as well. Shane and his team got my truck repaired and back to me the next day, making the process painless. I will be taking my vehicles to them for any repair work I need in the future. More