9100 Old Seward Hwy
Anchorage, AK 99515
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Josh was very helpful and on top of communication. Went in previously, the person helping me before told me they would message me when I would be able to come in next. I never received a message email or phone call unfortunately. BUT, This experience was way better.
The service associate (Josh) was very helpful. He went out of his way to schedule my vehicle for service at the times I was available.
It took them a week to even diagnose the issue with my vehicle that had to be towed in. When I finally got my truck back, a month later, it was filthy and covered in bird poop, there was greasy fingerprints on the paint from the mechanic, you’d think they would wash it before giving it back with over a $10,000 bill.
Even though I bought the truck on the weekend, it should’ve been detailed. It’s crazy that they don’t have detailers working on the weekends. I think the person that sold the car should’ve took initiative and washed it on his own. At least take the stickers off the windows. But all around experience was good.
They are hard to get a hold of but do good work once you get in.
Good dealership, they just need more, better training mechanics. Lof was good, and tires rotation went well. Along with life time oil change should be free tires rotate. I Paid for rotation.
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