Chevrolet of South Anchorage

Been bringing my car in for awhile and have always had a good experience with Chevy of south anchorage good experience with Chevy of south anchorage More

Shane Iin the service department Is the best. I did not have an appointment and he got my suburban in very quickly. He communicates well and stays in touch. He is the best of customer service I did not have an appointment and he got my suburban in very quickly. He communicates well and stays in touch. He is the best of customer service! He is on your side. :-) More

My salesman was awesome. The finance guy was great. The real test will be if the service department performs better than before. My last 3 personal pickups were purchased The finance guy was great. The real test will be if the service department performs better than before. My last 3 personal pickups were purchased at this dealership and I would rate the service department as a 1, or if I'm being generous, a 2. On all 3 of the aforementioned vehicles, bringing my truck in for an oil change which I have paid for with the free oil changes (4 per year) cost, feels like a very disrespectful and unpleasant experience. I feel as though I should be treated like a preferred customer and maybe get a little advantage in terms of how I'm just put in line on a "first come" basis and we'll be done when we're done. One time I actually went to an offsite vendor for an oil change and got my truck back in less than 30 minutes. Didn't like the price but at least I didn't waste half a day. You want me back, then treat me as a valued customer. Otherwise I'm moving on . Been a loyal Bow Tie consumer all my life. I would like to make one last thing perfectly clear, It's not the Service guys fault although there is room for improvement in their temperament, it's the process this dealership has in place. To be totally frank, my kid gets way better service at the Dodge dealship here in Anchorage. I'm sure this rating will go into a black hole and not get any attention which is why I hesitated to write it. I'm challanging anyone with pull to call me at 907-268-1551 and I'll share some of my ideas for improvement. Thank you for your consideration More

Chris was professional and provided excellent customer service. I would visit the dealership in the future. service. I would visit the dealership in the future. More

The staff is helpful and keeps me advised. I am sure they will keep my traverse in decent shape I am sure they will keep my traverse in decent shape More

Quality process from start to finish in my car buying experience. Easy to work with and very responsive at every step of the way. experience. Easy to work with and very responsive at every step of the way. More

Great fast service, good price , excellent customer service with josh, clean facilitiy good people there service with josh, clean facilitiy good people there More

Bought our 2019 Equinox from Lithia and have been EXCEPTIONALLY pleased with not only the vehicle, but the service after the sale has been extraordinary. When I call I usually get Dawson or Shane and EXCEPTIONALLY pleased with not only the vehicle, but the service after the sale has been extraordinary. When I call I usually get Dawson or Shane and they know how to make things go smoothly! More

Sold me an emissions deleted used vehicle to me with oversized tires., the transmission went out and they tried to lie to the warranty company saying that it was not what they sold me. I took pictures o oversized tires., the transmission went out and they tried to lie to the warranty company saying that it was not what they sold me. I took pictures of the truck the day it was picked up from the dealer ship and the add they posted on the website that led me to the truck. The 2010 dodge they sold me was emissions deleted and had oversized tires. I flew down to Anchorage Ak and met the salesman to pick up the vehicle. Really need a truck a bad way. I dealt with some of the largest crooks in the trade. I spent 30,000 dollars cash on the truck. I dealt with Isaac, Edgar Corona and Kenny Walton. the truck did not even make it from Anchorage Ak to Fairbanks. Ak. the trip was 480 miles before it stranded me. The vehicle was towed back to Fairbanks. I took it to Midas and MTR transmission in Fairbanks they are the most amazing people I know. Chad and Erin. The truck sat for 5 months, While the clowns at Chevrolet of South Anchorage did nothing until I contacted a lawyer. Chevrolet of south anchorage opened a claim with Assurant the warranty company in whom I purchased a warranty through at the dealership. Chevrolet of South anchorage delivered what was thought to be remanufactured transmission to the transmission shop 5 months later. The transmission shop installed what they brought. What they brought had no paperwork or any information whatsoever ever. the transmission shop (MTR of. Fairbanks) was told to install under warranty. So they did. When the truck was picked up, there was nothing to tell me what Chevy of South Anchorage installed or had the trans shop install. I am now 9000 miles on that transmission and had to have it towed home again. I took it back to MTR and have discovered Chevrolet of South Anchorage had not closed the paperwork with the warranty company and delivered what was a junk yard transmission. I called the dealership and the transmission shop has called many times and we are being ignored. I am contacting the EPA AS THEY KNOWINGLY SOLD AN EMISSIONS DELETED VEHICLE,Which is now what is considered a stuck asset. I cannot sell, trade or get rid of. I am out 30,000 cash. Whatever you do , do not go to Chevrolet of south Anchorage for any vehicle purchases. More

Do not buy a vehicle here. I bought a brand new Chevy pickup from this dealership. It was missing one little spring for the sunroof. When I picked it up after "repairs", it tur I bought a brand new Chevy pickup from this dealership. It was missing one little spring for the sunroof. When I picked it up after "repairs", it turned out one of the techs had ripped the headliner loose and broke the clips to hold it in place. Months later, repeated drop-offs, and repeated lies about the headliner being fixed, it appears this shop just will put in whatever minimal effort is required to get their customers to accept subpar service. Sending details and photos about my repeated attempts to get this shop to repair damage they caused to GM corporate. Every time I was in their service department other customers also appeared disgruntled, so it's not just me. This absolutely has to stop. Save yourself unnecessary trouble and stay away from this shop. See attached photos. Driver side is how it looked new. Passenger side is what it looks like after they tore it loose and then "repaired" it. More