Chevrolet of South Anchorage

Quick and Easy! Needed service and that's what I got! Didn't have to wait long and took care of me in a timely fashion. I was in and out quick and was happy about tha Needed service and that's what I got! Didn't have to wait long and took care of me in a timely fashion. I was in and out quick and was happy about that! More

Good experience It took three visits but the answer to what need to be fixed was finally figured out. After that the repair was quick and easy. It took three visits but the answer to what need to be fixed was finally figured out. After that the repair was quick and easy. More

Service Dept is top notch Anytime that I call for service, or advice, the Service staff at Chevrolet of South Anchoraga have always been helpful. Their experience, and efficien Anytime that I call for service, or advice, the Service staff at Chevrolet of South Anchoraga have always been helpful. Their experience, and efficiency in getting my vehicle in, and serviced, has been exceptional. Kudos to Shane Schenker & the Service staff for their positive and professional attitude. More

Superior Consistent Customer Service! Kenny, Shane and Hart, again provided superior customer service during my warranty radio replacement on 1/12/18. The radio would not work in temperatu Kenny, Shane and Hart, again provided superior customer service during my warranty radio replacement on 1/12/18. The radio would not work in temperatures colder than 10 degrees until the vehicle was warmed up. Although conditions could not be duplicated to verify, these professionals all provided amazingly superior service at every step of the process. More

Bought new truck The sales guys are good at what they do I enjoyed working with them to get my new truck. Scott and Daniel worked really hard to get me into the truck The sales guys are good at what they do I enjoyed working with them to get my new truck. Scott and Daniel worked really hard to get me into the truck I wanted and didn’t give up till I got it More

Unethical business model I bought a used 2002 Sierra with 165K miles from them. It was previously a commercial vehicle so it was a little beat up, but the salesman assured me I bought a used 2002 Sierra with 165K miles from them. It was previously a commercial vehicle so it was a little beat up, but the salesman assured me that it was thoroughly inspected and there were no known issues. On the test drive the truck ran strong and drove smooth, so I made a cash offer. The transaction went as expected for a dealership, I had to go through the usual gambit of salsman/manager and then financer. I paid and left... Here's where it went bad, not 10 miles from the dealership the truck suddenly shut off on the highway and I almost got into an accident as I tried to coast the powerless truck across 3 lanes of heavy traffic. I called the dealership asking if they could help. I was only asking for them to tow it to their shop and I would pay for the maintenance, after all it was sold AS IS NO WARRANTY. They said that they were not liable for anything and that the sale was final. I decided that they did not deserve my business for the repairs and called another local shop and coordinated my own tow. The other shop said that the truck ran out of gas and burned up the fuel pump. OUT OF GAS? The gauge read half at the test drive. The shop said the sending unit was faulty. $1500 dollars later the truck is fixed no thanks to Chevy of S. Anchorage. They have been trying to sell this truck for over a month. How did they not know that the fuel sending unit was bad. Surely over the course of multiple test drives they would have realized that the gauge never moves. If they would have done a thorough inspection as claimed they would have seen this. If they don't want to own this negative review then they should not sell trucks this old or with this many miles without a solid inspection first. This is what I would expect from on of those sub-par dealers who buy exclusively from auction, not a reputable dealership. Bottom line, trucks break down and I get that. I was only asking them to tow it to their shop and they would have made $1500 for the repair. As a reputable business that would have made since and this review would have been 5 stars. More

Great customer service It is always a pleasure to go in for my life time oil changes. I am in and out in no time. The oil change staff are always friendly and efficient&#128 It is always a pleasure to go in for my life time oil changes. I am in and out in no time. The oil change staff are always friendly and efficient😀👍🍀?? More

In for service I spend a lot of my time traveling so to get in for service appointment is difficult. The service department did a great job of getting me in on a Sat I spend a lot of my time traveling so to get in for service appointment is difficult. The service department did a great job of getting me in on a Saturday as I did my Christmas shopping and completed my service so that when I returned I only had a five min. wait. More

Good customer service The service department was very helpful with my warranty issue. They worked hard to help me get my truck fixed and acted very professional. The repain The service department was very helpful with my warranty issue. They worked hard to help me get my truck fixed and acted very professional. The repainwas made in a reasonable time during the holiday vacation season. More

Excellent customer service! Shane Schenker gave us a sense of direction as how to get the ball rolling to have our truck repaired, since we live on an island. And there's not Shane Schenker gave us a sense of direction as how to get the ball rolling to have our truck repaired, since we live on an island. And there's not anyone locally authorized to do warrantee work. Shartessa was able to get things lined up in short order & our truck was on it's way to Anchorage for the necessary repairs. A lot of people do not understand the logistis of how things work in Alaska, between the weather & remoteness. Shane put a work order in for the truck, so it didn't have to sit extra days. We paid out of pocket to fly to Anchorage to get our truck back, after the necessary repairs were made. Then the added cost of hotel rooms & ferry ride back. We did not get into Anchorage at the scheduled time & the courtesy van driver was not informed, but bless his heart, he was there to pick us up! We felt bad for not thinking to keep him updated. So far, so good, no more issues with the truck, having it back almost 2 weeks now. More