Chevrolet of South Anchorage

I thought lithia hyundai was the worst customer service provider (sales deparment) but I was wrong, the worst is lithia chevrolet. First I tried to make a purchase at the dealership but nobody cared I was provider (sales deparment) but I was wrong, the worst is lithia chevrolet. First I tried to make a purchase at the dealership but nobody cared I was there, literally 3 sales person ignored me, when finally someone approached me this person was helping like I was not a worth buyer. So I decided to make the purchase the on driveway website and the overal transaction was a way better than deal with some sales person at the dealership. After almost finished the process I decided to pick up the car at the Chevrolet dealership and finalize the contract process. The sales person named Brantley was very nice and very professional. Mark Rorem this person wasn't nice or polite at all, he needs to treat customers equally he was rude, showed no maners anyway. It is their fault that I have to decided to work with driveway directly because the dealership's hospitality is not the same for everyone. Lithia please teach to your employees in how to make every single customer welcome to the store, Specially sales and financial department. More

Sold me an emissions deleted used vehicle to me with oversized tires., the transmission went out and they tried to lie to the warranty company saying that it was not what they sold me. I took pictures o oversized tires., the transmission went out and they tried to lie to the warranty company saying that it was not what they sold me. I took pictures of the truck the day it was picked up from the dealer ship and the add they posted on the website that led me to the truck. The 2010 dodge they sold me was emissions deleted and had oversized tires. I flew down to Anchorage Ak and met the salesman to pick up the vehicle. Really need a truck a bad way. I dealt with some of the largest crooks in the trade. I spent 30,000 dollars cash on the truck. I dealt with Isaac, Edgar Corona and Kenny Walton. the truck did not even make it from Anchorage Ak to Fairbanks. Ak. the trip was 480 miles before it stranded me. The vehicle was towed back to Fairbanks. I took it to Midas and MTR transmission in Fairbanks they are the most amazing people I know. Chad and Erin. The truck sat for 5 months, While the clowns at Chevrolet of South Anchorage did nothing until I contacted a lawyer. Chevrolet of south anchorage opened a claim with Assurant the warranty company in whom I purchased a warranty through at the dealership. Chevrolet of South anchorage delivered what was thought to be remanufactured transmission to the transmission shop 5 months later. The transmission shop installed what they brought. What they brought had no paperwork or any information whatsoever ever. the transmission shop (MTR of. Fairbanks) was told to install under warranty. So they did. When the truck was picked up, there was nothing to tell me what Chevy of South Anchorage installed or had the trans shop install. I am now 9000 miles on that transmission and had to have it towed home again. I took it back to MTR and have discovered Chevrolet of South Anchorage had not closed the paperwork with the warranty company and delivered what was a junk yard transmission. I called the dealership and the transmission shop has called many times and we are being ignored. I am contacting the EPA AS THEY KNOWINGLY SOLD AN EMISSIONS DELETED VEHICLE,Which is now what is considered a stuck asset. I cannot sell, trade or get rid of. I am out 30,000 cash. Whatever you do , do not go to Chevrolet of south Anchorage for any vehicle purchases. More

Do not buy a vehicle here. I bought a brand new Chevy pickup from this dealership. It was missing one little spring for the sunroof. When I picked it up after "repairs", it tur I bought a brand new Chevy pickup from this dealership. It was missing one little spring for the sunroof. When I picked it up after "repairs", it turned out one of the techs had ripped the headliner loose and broke the clips to hold it in place. Months later, repeated drop-offs, and repeated lies about the headliner being fixed, it appears this shop just will put in whatever minimal effort is required to get their customers to accept subpar service. Sending details and photos about my repeated attempts to get this shop to repair damage they caused to GM corporate. Every time I was in their service department other customers also appeared disgruntled, so it's not just me. This absolutely has to stop. Save yourself unnecessary trouble and stay away from this shop. See attached photos. Driver side is how it looked new. Passenger side is what it looks like after they tore it loose and then "repaired" it. More

Sysee Jokela was very friendly and helpful in searching for a much needed vehicle  My wife and I were one of the 37 vehicles involved in that terrible 37 car pile up on the Knik River Bridge this month and for a much needed vehicle  My wife and I were one of the 37 vehicles involved in that terrible 37 car pile up on the Knik River Bridge this month and my Chevy Silverado was totaled.  We were in dire need of a new vehicle.  Sysee was very nice, and didn't push us to buy. She was very straightforward about what she could offer and what was available. I found her to be very honest. She sold a 2024 Chevy Silverado 4X4 to us and it was a seamless transaction.  Sysee followed through on everything she stated, and was 100% upfront, and honest. I definitely felt like she put what was in our best interest first. I can't stress enough how satisfied I am with my experience & will definitely be back when the time comes. If you're looking to sell or purchase a vehicle I HIGHLY recommend services through South Anchorage Chevrolet and seek out Sysee Jokela. More

These people will do anything to sell you a car. Fantastic customer service to get you to finance a new vehicle. But the service department is the worst I have ever dealt with. They incorrectly repa Fantastic customer service to get you to finance a new vehicle. But the service department is the worst I have ever dealt with. They incorrectly repaired my car….5 times. They replaced an ECT sensor and broke something within the oil pump. Instead of saying we broke something during the repair, and taking responsibility for their error. They covered it up and tried to seal the oil leak with RTV. This is GM Certified shop letting repairs go out the door like that. My car is still under warranty and the next shop I brought it to wanted to charge me $1,400 for the repair due to so much damage being done. AVOID THIS DEALERSHIP AT ALL COSTS. This has been a 7 month process of trying to get my car fixed, having been initially brought there for a thermostat issue. They use being busy as an excuse, well why are you in business if you don't want to be busy? Let’s give them what they are asking for and not patronize their business anymore. You'll be better off if you don't. More

I had a terrible experience buying a used vehicle. Within a few hours of purchasing their "inspected" used vehicle, I had a dinner plate-sized oil leak in my driveway. The sales guy, Steven, who was h Within a few hours of purchasing their "inspected" used vehicle, I had a dinner plate-sized oil leak in my driveway. The sales guy, Steven, who was happy to take my $20k for the car hours earlier said "Well, we sold it as is, so...." Nice. Kenny, the service manager agreed that a car that I've owned for just a few hours should not leak, and agreed to fix it. It took almost 12 weeks to get it "fixed," and within minutes of driving it off the lot the check engine light came on and I lost all power to accelerate the vehicle. It took me almost 5 minutes to get from 0 to 55 on the highway. Kenny agreed to look at it again and after a few more weeks, said it was a sensor they replaced. Drove off again, and it threw the same code and the check engine light came on. Tried calling them, but after about 25 tries of getting any calls or texts back, I realized they couldn't care less. So I went to another dealership, who in turn informed me that the so-called "fix" to the oil pan is what caused my check engine issues, and a whole list of things that went "unnoticed" in their pre-owned inspection. I'm reviewing legal options for the time being and will see what comes out of the final reports. More

Your wife is almost 70 and only drives to Anchorage once a year. We live over 200 miles away. Winters through the mountains is very harsh, Summers are heavy tourist traffic, Due to all this. I once a year. We live over 200 miles away. Winters through the mountains is very harsh, Summers are heavy tourist traffic, Due to all this. I drive to Anchorage during the summer. I call the dealership a month in advance to schedule this appt. They tell me they can’t hold the air bag replacement just for me. Even after giving me the appointment day and time. I’ve been doing this every year since the recall came out and every year I get here and they don’t have it available. The service advisor name is Edgar Corina his phone number is 907-365-8647 I’ve called 3 days in a row now and he won’t call me back. More

I was able to get a pickup that I had been watching for about a week in less than two days, and got it to the barge company in time to make it on the first barge out. By far the easiest vehicle buying expe about a week in less than two days, and got it to the barge company in time to make it on the first barge out. By far the easiest vehicle buying experience I have ever had. More

I bought a car hear 6 months ago. Since then it sat for about a month on the lot without having any work done to it for it's backup camera. The manager won't even call me back or talk Since then it sat for about a month on the lot without having any work done to it for it's backup camera. The manager won't even call me back or talk to me at the dealership. They burned me, don't make the mistake I did. Shop elsewhere. Also still don't have my home charger install completed that came with the car, 6 months later. Said they'd detail my car. Did not. More

They forgot to work on my truck after keeping it for 5 days, the service advisor finally called me back and said I should come pick up my truck since it was still drivable and they would reschedule anothe days, the service advisor finally called me back and said I should come pick up my truck since it was still drivable and they would reschedule another time to fix it. They also lied about reimbursing me on my rental car. More