Chevrolet of Naperville

Great management Had a Tahoe that turned off twice/completely shut down while driving with the family in it. Life safety issue and I went to Travis Jackson and he dea Had a Tahoe that turned off twice/completely shut down while driving with the family in it. Life safety issue and I went to Travis Jackson and he dealt with me as if it was his own family I was worried about. Got me into a new lease, honestly a wonderful experience. Ian was great as well getting the deal pulled together. Great Wolf Family experience again at one of their dealerships. More

One of the best car buying experiences! I had emailed about a car Friday morning, was contacted back, and given a managers name. Met with Chase, and Ilene in regards to my desired car. Ilene I had emailed about a car Friday morning, was contacted back, and given a managers name. Met with Chase, and Ilene in regards to my desired car. Ilene was great, very personable and NOT pushy! Chase was great when it came to making a deal that fit my financial needs, even Carlos in finance was great to work with! All in all a wonderful place with great people! More

Salesperson Emily Smith is a STAR! We were having great trouble finding a 2019 Bolt to purchase. We pretty well knew what we wanted but the dealerships we visited in the summer of 2018 We were having great trouble finding a 2019 Bolt to purchase. We pretty well knew what we wanted but the dealerships we visited in the summer of 2018 were very unhelpful. Finally a friend who bought a Volt at Chevrolet at Naperville recommended we get in touch with salesperson Ms. Smith. She was a breath of fresh air - has owned a Volt, is extremely enthusiastic about electric cars, and very easy to deal with. We quickly set up an appointment to look at the Bolt in stock and were much impressed by the test track that Chevy of Naperville & nearby dealerships own. We tested both the Bolt and the Volt. Ms. Smith was very generous in the time she devoted to the test drives/driving lessons. Her knowledge of the cars was extensive and very helpful in making our decision to buy a Bolt. After this first meeting we felt confident that we were going to get the right car for us. Two weeks later we ordered the car from Ms. Smith & again she was very helpful in our decisions of exactly what to order. We felt no pressure to buy any particular add-ons, each of which she explained carefully & to our satisfaction. When the car came, she took a lot of time to review its features with us, making us feel that we knew the in's and out's of operating a Bolt. As is clear from above, Ms. Smith's professionalism was evident and made us very comfortable in making the purchase. She continues to be available to us as we have had follow-up questions. Pretty amazing! We didn't know what to expect when we started out this project. Ms. Smith was all that we could hope for in a salesperson. Our car-buying experience was excellent and gave us great confidence in our purchase of the Bolt. Her work was ably supported by Rob Lee and Carlos Santeliz, both of whom were also pleasant and professional. More

Professional, Honest and Helpful I had a wonderful experience buying a car at Chevrolet of Naperville. I scheduled an appointment online, was sent a confirmation email and greeted by I had a wonderful experience buying a car at Chevrolet of Naperville. I scheduled an appointment online, was sent a confirmation email and greeted by Emily Smith upon my arrival. I knew what model I wanted to purchase so Emily walked me through the different options they had in their inventory. I was shocked they had so many in stock and I was able to see the exact car I wanted in person. The manager and her wrote me up a quote. I had so many questions as this was the first car I had purchases on my own. They explained everything to me in detail. I wanted to come back in a couple of days to purchase. They were not pushy when I said this and I felt confident the next day that this was the dealership I wanted to purchase from. I had been to other dealers and did not receive this kind of professionalism from the Sales and Management staff. The day I picked my car up, Carlos from Finance called me that morning and said they get busy around mid day so the earlier I could come the better. He was right! I appreciate everyone at Chevrolet of Naperville for making my purchase easy. More

2019 traverse Absolutely great experience!! Emily was absolutely wonderful and helped tremendously. Was quick and painless experience best experience I’ve had in bu Absolutely great experience!! Emily was absolutely wonderful and helped tremendously. Was quick and painless experience best experience I’ve had in buying a car. I would recommend this dealership and Emily to anyone. More

Great Vehicle Buying Experience I've been purchasing vehicles for 50 years now. My purchase today at Chevrolet of Naperville might be the best experience I've had at a dealership. I I've been purchasing vehicles for 50 years now. My purchase today at Chevrolet of Naperville might be the best experience I've had at a dealership. I dealt with friendly, attentive, and efficient people. There was no unnecessary waiting, and best of all, no games. Everyone was helpful and seemed to have one goal in mind; creating a purchase agreement that was good for all involved. I left the dealership happy and satisfied and I'll be happy to tell friends and family in the future. More

recent visit and car purchase w/ Chevy Naperville Chevy Naperville is 5+ stars all the way around. One word to describe this dealership. PERFECTION. Their staff members are amazing along with the s Chevy Naperville is 5+ stars all the way around. One word to describe this dealership. PERFECTION. Their staff members are amazing along with the service department. You are welcomed with open arms and they will do anything possible to make your vehicle experience memorable. More

Was alright They will judge you on appearance when you first walk in. Sat in a car in the middle of the show room for over an hour. Opened the hood, crawled under They will judge you on appearance when you first walk in. Sat in a car in the middle of the show room for over an hour. Opened the hood, crawled under it, say back in it and none approached. After I walked up to the sales manager it went smooth. Joe and Pete in the service department are the best! Great place to take care up the vehicle's upkeep. They weren't involved with the sale. Joe and Pete are just awesome. More

Thankful. I am so thankful for the great service I get every time I come here. Great customer service. Greater before I even leave the bay. Customer accommodati I am so thankful for the great service I get every time I come here. Great customer service. Greater before I even leave the bay. Customer accommodations are welcoming and generous. My most current visit, I was leaking coolent even after a recent water pump replacement. They boys were able to find the issue and get it fix right away along with my routine oil change! So greatful for their understanding and helpfulness! I will always bring my cars to them!! Thank y’all so much! More

Above and Beyond in Used Car Sales Ilene was very helpful with used car shopping! She was patient while I test drove a few cars and even let me go back and sit in one a few times just t Ilene was very helpful with used car shopping! She was patient while I test drove a few cars and even let me go back and sit in one a few times just to make sure it was the right one for me. I didn’t feel pressured to purchase the same day but I’m glad I did and the process was easy. She understood what I was looking for and I was shown cars that fit within my parameters. I appreciated that my budget was respected and I was not being persuaded to increase my total budget or increase my monthly payments. A problem happened with my used car a few weeks after I purchased it. Ilene and Chase worked with me this week by stating the repair costs for my new to me used car would be covered. I am so grateful for Ilene and Chase helping me with that and how Chevrolet of Naperville cares about its customers even after you purchase a car, new or used. More