Chevrolet of Dover

Awful Experience! Emailed dealership Monday, December 4th and expressed interest in a 2010 Ford Mustang that was listed on cargurus. Got a call back from Diana Wells wh Emailed dealership Monday, December 4th and expressed interest in a 2010 Ford Mustang that was listed on cargurus. Got a call back from Diana Wells which connected me to Ryan Caulfield(F&I Director) to discuss price and financing. I asked him to send me a buyers invoice over for me to take to the bank, but he never did. I then emailed Diana back and told her I still haven't heard anything back from Ryan. She told me he was terrible with follow ups and she would let him know that I called. Thursday, December 7th, still no email, call, or buyers invoice so I called the dealership back and spoke with Charles Crippen(Sales Manager) which stated car was sent to auction for sale, but he would try to stop the process. By now I've been emailing and calling for 4 days about a vehicle. Call dealership Saturday to find out if the car sold at the auction and spoken with Charles Gianaski(General Sales Manager) told him my dilemma and he told me to send my information and he would call me back in 4 minutes. Didn't hear anything back so I sent a email back to Dianna, Charles and Charles. Dianna did call me back today and apologize about the hassle and connected me back to Ryan which said he had my information and he would call me back once again (which didn't happen AGAIN), so I called Diana back about 5pm and told her I still haven't received a call back! SO I finally received a call from Ryan which acted like I was harassing him about selling a vehicle. I would NEVER EVER DO BUSINESS WITH THIS DEALERSHIP. Very poor customer service. Great Leadership comes from great manager, which everyone who promised to contact me was at the top of the chain and did no such thing! More

Supporting the Chevrolet Legacy My 1963 Corvair Spyder had serious brake problems. I talked with the Mr Jordan Cover, Service Director to find out whether or not they would be able My 1963 Corvair Spyder had serious brake problems. I talked with the Mr Jordan Cover, Service Director to find out whether or not they would be able to work on such a legacy car. He agreed without hesitation. Adam, the service technician, did an exhaustive examination of the brake system. It turned out that the problem(s) were quite involved (improper prior installation of brake components, improper components installation of some brake components), and some other brake-related deficiencies. He was able to locate the new appropriate parts, order them and get them installed. He also noted issues in the gear-shifting and powerplant portions of the car that I might otherwise not have been aware of. Long and short of the story: he and service director drove the car to the DMV where it passed the brake inspection with excellent results. Mr Cover and Adam both were easy to deal with throughout this process. They kept me informed regarding options available for the various issues that surfaced during the car's service, and answered my email and telephone inquiries without delay. Very importantly, they focused on doing things right. They've certainly earned my confidence in all respects for car service! More

Judgement free zone The salesman and manager worked so hard to listen to my family's needs and and show us quality vehicles that fit those need and our budget! The salesman and manager worked so hard to listen to my family's needs and and show us quality vehicles that fit those need and our budget! More

Great service Nice helpful advisors. Great service! I had my oil changed and tires rotated. I will return at my next oil change. Thanks for doing such a wonderful Nice helpful advisors. Great service! I had my oil changed and tires rotated. I will return at my next oil change. Thanks for doing such a wonderful job. More

Waste of money and time Purchased a vehicle and it began to have issues on day 31 they service technicians said they fixed the issue seemed like it got worse after they said Purchased a vehicle and it began to have issues on day 31 they service technicians said they fixed the issue seemed like it got worse after they said they fixed it after going back they said they had no idea what the problem was hmmmm certified technicians so well since you can't figure it out thought well let's get another car sales manager acted as if that would g be a problem all they did was lie from that point on needless to say had to go elsewhere didn't even have the vehicle 45 days if you are looking for a vehicle keep riding past Chevy of dover nothing but liars and scam artist More

they managed to ruin the Townsend brothers name and reputati In a few short months, Dover Chevrolet has managed to ruin the great reputation of Townsend brothers. The moron they hired as GM is so backwards, I ca In a few short months, Dover Chevrolet has managed to ruin the great reputation of Townsend brothers. The moron they hired as GM is so backwards, I can't see this place staying in business too long. Another classless moron who thinks its okay to give people wholesale for their cars and sell above retail. Shame because I understand the owner is a decent person, who hired a clueless buffoon to run the place for him. More