Chevrolet of Dover

Hertrich is Horrible We decided it was time to trade in my LOW mile diesel truck and get a larger, more comfortable gas vehicle, and I should have gone to NuCar. The main We decided it was time to trade in my LOW mile diesel truck and get a larger, more comfortable gas vehicle, and I should have gone to NuCar. The main purpose of the vehicle was to go see our son stationed at an Army base in upstate NY. I found an older Suburban at a Hertrich dealer in Seaford and had the vehicle brought to the Dover location, so we did not have to drive so far. Let me preface this with I have absolutely no issues with our salesman he was wonderful. Our issues are with management and ownership of this franchise. We get there to test drive the vehicle I selected, and the check engine light is on. OK, no problem I just wanted the code so that we could determine if we could fix the issue or we had to pass. While waiting for over an hour for that to take place, I decided to let them value my vehicle. I was going to take the truck down the street to another dealer who had given me a very good cash offer but decided to see what the offer was as I knew what the trade-in value of my truck was. They reviewed my truck and took photos, and another hour later, they came back with a value of over three thousand less than my cash offer. I said there was no way I was going to eat seven thousand and then finance another seven thousand for the Suburban. They told me they would not sell my vehicle, and it would go to auction as it was not something the dealership would sell. But yet I was looking at a vehicle of the same year as my truck and with HIGHER miles. After my salesman talking to used car managers, they said they found a wholesaler who would take the truck for nine thousand, and they would only make money on the sale not the trade. I did not argue on the purchase price and decided that if there was no turn around on my trade and profit was only on the purchase; I thought that was fair. we finally got the code off the Suburban, and it was something we could handle, so we made the deal. After we let, I received a call that my paperwork was not complete, and I needed to return to sign additional papers. OK, no problem we returned and signed the paperwork. Although in the back of my mind, I still was a little unsettled about my trade, just going to auction. So, I checked Hertrich's website and low and behold there was my trade listed with the same pictures they took from the day we were there. They knew all along they were going to sell my trade; they just tricked me into believing they were only making money on the purchased vehicle. Had I known they were going to sell my truck, I would have argued for another thousand in trade. I decided to call to speak to the owner because the deceptive practices look horrible on Hertrich as a whole, not just this location. I had to email his secretary and wait and wait, and wait. I emailed her a second time with a response of she would take this to the owner and get back to me. The response came back with Mr. Hertrich is busy with issues due to COVID19, and the Chevy manager has the authority to rectify the situation, and he would be calling me. Do you think I wanted to deal with the same location that I had a problem with? No! The manager told me that he looked into the issue, and they could not wholesale the vehicle because they did not know there was a lien. Which was a lie, everyone, on the day I came in KNEW, there was a lien I said it several times, and they asked what my payoff was at the time of the trade. Again, I was told they do not sell older high mileage vehicles, but I just bought an older high mile vehicle from them. The Dealership manager's solution was I could come back in and buy my truck back and try to sell it outright if I thought I could get more money. My response was as a military family on a fixed income, and I just financed the purchase how did he expect that to happen? That was an asinine solution, and I expressed that to him. When I emailed Mr. Hertrich’s secretary again to tell her I wanted to speak to her or the owner and clarify some things, she had the Chevy manager call me again. I finally received a call from Mr. Hertrich but missed it and returned his call with no return phone calls thereafter. I did receive a call from the Chevy dealer as they lost additional paperwork I signed and had to mail me another document to sign. If you want to be lied to, swindled, your documents lost, and if you have an issue to be insignificant to the owner, then this is your place. If you want to be treated with honesty and respect, then do not shop here. More

I’d leave less stars if it was possible!Extremely I’d leave less stars if it was possible! Extremely unprofessional! I called to ask about a Silverado I saw on the website. I called and spoke with I’d leave less stars if it was possible! Extremely unprofessional! I called to ask about a Silverado I saw on the website. I called and spoke with Will Sheppard who told me he would verify the truck was on the lot and get back to me. He text me (didn’t call or even ask if text was ok) saying “ . . . The truck is available . . . “ I responded asking for more info but I didn’t hear back until I called later that night. When I called them, I spoke to Matt Ceassna who couldn’t give me specific info for the truck I wanted because, as it turns out, THE TRUCK WAS NOT ON THEIR LOT! They could get the truck the next day. I was contacted by Will the next morning who asked if I would pay a deposit to see the truck. I said no because I lost confidence in them after the previous issues and I asked if they would bring the truck for me to look at without the deposit. At this point the texting stopped and I didn’t receive a response until I called to get some answers. First I spoke with Matt who transferred me to Will without answering my questions and then Will told me that I misunderstood his “The truck is available” text and he was looking into the trucks availability. At this time it was around 11:00am and I thought if they really wanted my business they would have been trying to get me answers. I decided I was no longer willing to waste time with them and as I was telling all this to Will, he hung up on me. Instead of calling back, he text me and tried to blame me for hanging up on him in the middle of me speaking! This dealership is a joke. If they wanted my business or anyone’s for that matter they would not treat people like that. I’m not looking to waste anyone’s time and I am not unreasonable. In fact I spoke with another dealer later that day and a deal is in the making for the near future. More

I went to purchase a vehicle from them and received very poor customer service..was not willing to come down on the price of the vehicle, low balled me on my trade, after informing them the vehicle was over poor customer service..was not willing to come down on the price of the vehicle, low balled me on my trade, after informing them the vehicle was over priced ($2,000) they removed it from the site, told I couldn't use my own bank or be charged..DO NOT WASTE YOUR TIME WITH THEM..I'm glad I realized this before I purchased from them..Thank you for the worst customer service I've received from a car dealership..Fyi found the same vehicle for $4000 less at another dealership.. More

Truck shopping Salesman was professional and knowledgeable. If I go back to that dealership I will request salesman (Kobus) He spent the time we wanted and did not p Salesman was professional and knowledgeable. If I go back to that dealership I will request salesman (Kobus) He spent the time we wanted and did not pressure us More

Worst experience with a Dealership ever I am retired from General Motors and have been purchasing vehicles from different Dealerships for over 40 years and never had an issue that wasn't res I am retired from General Motors and have been purchasing vehicles from different Dealerships for over 40 years and never had an issue that wasn't resolved. I bought a new car at Dover Chevrolet and had issues with warranties and service. I was sold two warranties from the dealership, an extended warranty from a company called AUL and another one called Ding xxxxxx, I was told if I didn't purchase the warranties GMAC would not loan me the money which actually I knew at the time was false and should have ran out of the Dealership, but I like to get warranties especially on a forty five thousand dollar purchase. As they lied about having to purchase the warranties, they also lied about honoring the warranties. I contacted the Attorney Generals office, who contacted the Dealership and the Attorney General was also lied to by the Dealer. I highly recommend GM cars and any other Dealership except Dover Chevrolet. More

Car sales Great customer service, and will help you anyway they can!! All of the employees work as a team to ensure that your taken care of to the best of their Great customer service, and will help you anyway they can!! All of the employees work as a team to ensure that your taken care of to the best of their ability More

Great experience ! At this time I am just looking around for a new car. I went to Chevrolet of Dover and spoke with Sales and Leasing Consultant Antoine Kearney. He le At this time I am just looking around for a new car. I went to Chevrolet of Dover and spoke with Sales and Leasing Consultant Antoine Kearney. He let me test drive a couple cars and was extremely knowledgeable about Chevy’s vehicles and warranties. Although I did not purchase, I recommend to anyone thinking about purchasing a new car to visit Chevrolet of Dover and ask for Antione Kearney! More

Fantastic experience and AMAZINIG staff! I went in for an issue that I was having with my tire pressure sensors on my Camaro SS. I literally was in and out of the dealership in less than 45 m I went in for an issue that I was having with my tire pressure sensors on my Camaro SS. I literally was in and out of the dealership in less than 45 minutes! Come to find out I had a super tiny nail in one of my tires that another dealership was unable to detect. Thank you Chevrolet of Dover!!! More

Open, Honest and Trustworthy! My vehicle search started online. I received a respond within 24 hours. After a couple calls back and forth, I didn't feel the time was right. After a My vehicle search started online. I received a respond within 24 hours. After a couple calls back and forth, I didn't feel the time was right. After about a week or so the online sales person called me back to follow-up; her timing was PERFECT! I went to Dover, got the car I wanted Silver, 2011 Jeep Grand Cherokee for the price and monthly payment I wanted. Since, my vehicle has received very minor service. Chevrolet of Dover, picked my vehicle up from my place of work, brought me a loaner car until my repairs were completed and returned my vehicle to me within 24 hours. Kudos to the staff at Chevrolet of Dover...Shannon, Will, Charles, Deanna, Johnathon and Jordan. Team work makes the dream work! Thank you all for your assistance. I would strongly recommend this dealership. Be open, honest and they will do the same as well as being trustworthy!!!! More

The owner is a good man So After a few hiccups Dealing with the regular sales floor, I dealt with the dealer principle and owner Matt Kersey. He honestly completly changed my So After a few hiccups Dealing with the regular sales floor, I dealt with the dealer principle and owner Matt Kersey. He honestly completly changed my view after getting involved directly. My wife and I had a Baby on the way and needed to get a bigger vehicle and he made that happen. I mean this man went far and beyond the scope to make things right and honestly if felt great working with another Vet like myself. From then numerous times I've met with Matt and interacted with him hes a stand up individual who went above and beyond to make buying a bigger truck possible and reasonable. He and his dealership in my mind are honorable dedicated and patient. Thank you to the Chevy of Dover team and a special thanks to Mr. Kersey. Because of his dedication to the military vets and personel I was not only able to get a very dependable vehicle for my family, but also it paved the way for my wife and I to buy our very first home. I salute you sir. More