Charlie's Motor Mall

Charlie’s has treated us poorly for the last time. We recently had an AC problem that needed a repair and not just a recharge. We called as soon as we knew we had a problem and told them what it was. We recently had an AC problem that needed a repair and not just a recharge. We called as soon as we knew we had a problem and told them what it was. We waited 3.5 weeks for an appointment and thought we’d get the repair but all they did was a diagnostic to tell us what we already knew. They had to order a part and would call us when they could schedule the repair. When we finally just called them, we were told we were back at the end of their very long wait list for service and it would be over a MONTH before we could get it done. We begged for something sooner but they had nothing. We ended up getting in to another dealership right away instead, but they couldn’t get started until Charlie’s canceled the claim they’d already started with our warranty. Charlie’s wouldn’t do that until we paid them out of pocket for their already useless diagnostic. This should have been a quick and completely warranty-covered process and has instead been an expensive exercise in frustration. Each and every encounter with Charlie’s has yielded sketchy, slow, poor quality or incomplete work and/or customer service. Never again. It will be well worth the extra travel to go elsewhere in the future. UPDATE: Charlie’s has reached back out and apologized for the way our situation was handled and provided a refund for the diagnostic they did. While we do very much appreciate this, we are still having the service done elsewhere in a much more timely and complete manner. More

They got my jeep In for service in a timely manner. And had it back to me that day. And had it back to me that day. More

Completely satisfied with my experience. Best dealership in the state of Maine. Professional, kind, and knowledgeable salesman/staff. Will definitely recommend to everyone to buy a new Jeep Best dealership in the state of Maine. Professional, kind, and knowledgeable salesman/staff. Will definitely recommend to everyone to buy a new Jeep at Charlie’s. More

Excellent customer service, fast buying process and very friendly!!! When we told them what we were looking for, we were in our new vehicle the next day. friendly!!! When we told them what we were looking for, we were in our new vehicle the next day. More

Kind, helpful and keep your safety in mind. I went in for a routine oil change/service and annual inspection sticker and needed tires to pass. Although not convenient, I couldn’t have asked for I went in for a routine oil change/service and annual inspection sticker and needed tires to pass. Although not convenient, I couldn’t have asked for a better place to sit and read my book while they took great care of my Jeep. I feel safe when I’m there and I feel safe in my travel after leaving my vehicle in their capable hands. Thank you, Charlie’s staff! More

The salesperson josh took care of all our needs and made the experience a pleasant experience made the experience a pleasant experience More

Had a good experience. Not pressured and salesman were knowledgeable. Will keep my business with Charlie’s Not pressured and salesman were knowledgeable. Will keep my business with Charlie’s More

Easy buying and getting all the information on the purchase of my new Jeep.the follow on through email was excellent. purchase of my new Jeep.the follow on through email was excellent. More

My second purchase from this Dealer group. I did check out other dealers but both times ended up coming back. I told them what I wanted, what I needed the numbers to be and done. Thank you for I did check out other dealers but both times ended up coming back. I told them what I wanted, what I needed the numbers to be and done. Thank you for not doing a sucker test and just being a friendly dealer that’s as advertised. More

Been doing business with Charlie’s for close to 30 years. Has always been a great experience. James Mayo is an awesome salesman at Charlie’s always hooks me up with what I want at a price I want to pay. The Has always been a great experience. James Mayo is an awesome salesman at Charlie’s always hooks me up with what I want at a price I want to pay. The financing part goes quick and smooth and I am driving home in a new vehicle. The service department is always great to work with More