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Charles Toyota

Norwich, CT

4.3
192 Reviews

500 W Thames St

Norwich, CT

06360

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192 Reviews of Charles Toyota

January 06, 2012

It was an abosolute pleaseure to buy a car from this dealership. I was looking for an inexpensive car for my son who just turned 16. I was able to find this car on their website and visit the next day More

by cljnewengland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan and Chris
December 27, 2011

Nick recommended new tires before winter. He gave me a very competitive quote for 4 premium tires. He stuck to his price and estimated mounting time. Excellent service. More

by JeanPaul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick. Santigo
December 20, 2011

I had a very pleasant experience at the dealership due to excellent care from the service writer, Rory Dumigan. I recommend him highly. His performance is a credit to the dealership. I left my vehicle there More

by Quickdraw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rory Dumigan
December 13, 2011

Every time I call to schedule an appointment and show up for work to be completed I am greeted with a smile, a friendly face and peaple that listen to me. I find that to be the most important experience. I More

by Ronda Drew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Auto Body staff
November 04, 2011

The Matrix I bought from this dealership about 3 years ago sold not only me, but also my Ford/GM/Chrysler lock-minded, dear wife of 37 years over to the Toyota product line. After having my wife go throug More

by tkwasny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason (sales) Tom (financing)
November 02, 2011

Everyone at the dealership was friendly and professional. Our salesman, James Phillips, was a pleasure to work with. I would recommend Charles Toyota and James to my friends. More

by crymash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
james phillips
September 29, 2011

From the time we arrived till the deal was complete, everyone there was friendly and courteous and knowledgeable. We spent time with Ray and dan, they helped me understand the car in detail, very patie More

by crossover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray, Dan,Rich,Lucian
September 26, 2011

The service is always excellent and timely. Forest knows me and always provides the attitude and friendly atmosphere that makes me keep coming back here. More

by jdmatt65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forest and Dave
September 23, 2011

Courteous people to work with. I easily made the appointment at a convenient time for me. The service was performed on time. In and out quickly. Very pleased. More

by pricesg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service staff
September 23, 2011

The salespeople at the dealership were very personable and knowledgeable. We loved Chris; he's an excellent salesperson. The Toyota corolla is beautiful. This is the second car we bought there. We've b More

by Xmscad1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
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