Charles River Saab

Charles River Saab has the best service department I have ever experienced. The staff really understand the cars and the customer side of things. With me and the four cars I have brought to crs over the last ever experienced. The staff really understand the cars and the customer side of things. With me and the four cars I have brought to crs over the last 15 years, whenever an opportunity arises Jim my service manager exceeds expectations and delivers my car in wonderful shape, clean and well cared for. Thanks crs! More

I'm driving my 5th SAAB over a 25 year span. On purchases, the last 2 cars have come from CRS and the transactions were very good: long pre-drives, ability for salesperson to negotiate without the purchases, the last 2 cars have come from CRS and the transactions were very good: long pre-drives, ability for salesperson to negotiate without the usual "I need to see my manager,..." tactic, and willingness to be very competitive. Since 2001 my experience has only been beyond the purchase. Let's face it - dealerships only replace with new parts and are comparitively expensive to a generic garage. But, CRS has offers superb service without doubts on quality of work; you're confident that they identify the issue correctly and the repair is done competently with proper parts. My current SAAB has been low maintenenace, so the overall cost factor isn't a big issue. The Service guys are friendly, honest and respect the cost factor. And Pierre's clinics are great! The free annual, hands-on, side-by-side with the mechanic car inspection is highly appreciated; the tire clinic is very informative and resulted in a purchase that beat the national chain price; the Defensive Driving Day is awesone and very practical (my wife and I have been to 3 and our kids will!). And, CRS really appreciates older, high mileage cars. But, should something in the showroom catch my eye CRS' has never hesitated to offer a test drive that fits my schedule. Charles River SAAB is a great experience. More

I have been buying cars from CRS for 30 years, and get almost all of my service there. They know me, they know my issues, they treat me like they want me to be a long-term customer. Service pricing is i almost all of my service there. They know me, they know my issues, they treat me like they want me to be a long-term customer. Service pricing is in line with other premium-brand dealer service. I trust the service and I like the cars - that's what keeps me going back. More

I am on my second car purchase from Charles River SAAB and my third car serviced with them. I have been a customer since May 2000. There are lots of repair shops and dealers in the Boston area but I con and my third car serviced with them. I have been a customer since May 2000. There are lots of repair shops and dealers in the Boston area but I continue to use Charles River. The service department has always been great, I am sure that I can could find some independent mechanic but I have never had to bring any of my SAABs back for a second visit on something that was repaired. More

dealt with Charles Saab for over decade. Lease terms were always very good and service has always been excellent, quick and thoughtful , always accomodating . I have leased 3 cars and have purchased t were always very good and service has always been excellent, quick and thoughtful , always accomodating . I have leased 3 cars and have purchased the last one. I use Charles River Saab to do even the routine tire change, etc. More

I've been a customer for over 10 years. I have been I've been a customer for over 10 years. I have been treated fairly, with clear explasnations of the required work. The service has always been tim I've been a customer for over 10 years. I have been treated fairly, with clear explasnations of the required work. The service has always been timely Sure it is a dealership not a private mechanic but I'm a very satisfied customer and you will be as well More

In my experience with several Saab dealers and Saab mechanics, Charles River Saab is hands down, as good as it gets. I have two Saabs, (an older model and a newer one) and the staff here take fantastic mechanics, Charles River Saab is hands down, as good as it gets. I have two Saabs, (an older model and a newer one) and the staff here take fantastic care of both cars. The folks here are truly passionate about Saabs (ask any of the mechanics what they drive sometime) and their knowledge about the cars isn't just limited to the newer models. They take the time to talk to you about your car and any issues it might be having and really go into detail on the impact any particular part has on the car as a whole- right down to knowing the small differences in the car from model year to year. Beyond that, I've never seen other Saab mechanics who have this much experience owning/working on Saabs themselves, and that's part of the value they provide and it's definitely worth it! Both my cars are well taken care of here and the staff go above and beyond to ensure that the cars are running well now and will be running well years down the road. More

I bought my used Saab 9-3 from Charles River in 2004, and used them for regular service the whole time until I had to sell it last month. CR Saab were the best dealership I've ever used in all respects. Ne used them for regular service the whole time until I had to sell it last month. CR Saab were the best dealership I've ever used in all respects. Negotiating the purchase was straightforward and reached a reasonable price quickly, service was always prompt, cheerful, and never over-charged, and CR Saab have many special activities (eg, driver training, learn with the mechanic sessions) that I thought were useful and definitely worth attending. Due to our immediate vehicle needs, we had to replace our Saab with another brand, but I definitely hope to replace our second car with a Saab from CR when the time comes. More

I have found Charles River SAAB to be wonderful place to go to buy a car and have it serviced. The people that work there are always available to me, ready to help and just plain friendly. And they do exc go to buy a car and have it serviced. The people that work there are always available to me, ready to help and just plain friendly. And they do excellent work. When my car needs service it is, frankly, a pleasure to go there. Jim Carfagno is terrific! and I recommend him highly. I have been going there since 2003 and travel some distance from where I live - because I trust them. More

I have been buying from and using Charles River Saab service since I moved to the Boston area in 1986. In my 45 years of driving and, earlier, owning a half dozen different makes of cars, I have never h service since I moved to the Boston area in 1986. In my 45 years of driving and, earlier, owning a half dozen different makes of cars, I have never had better service or attention than at Charles River Saab. They take care of everything I ask and make sure they get it right. Moreover, they foresee problems and make my options for immediate or deferred repair clear. That is probably why my first four Saabs all got over 200,000 miles and my fifth is on its way with 130,000. In my experience, (and compared to what my friends tell me they put up with) they are the best. Highest marks. More