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Chapman Volkswagen Scottsdale

Scottsdale, AZ

Overview
Reviews
4.8
394 Reviews
Call Dealership (480) 424-3560
View Awards

3700 N 89th St.

Scottsdale, AZ

85251

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Showing 394 reviews

August 23, 2023

I am writing this review to express my sincere gratitude to Jeffrey Lentz, who has consistently provided me with exceptional service on three different occasions. Jeffrey's dedication to his service advisor More

by Emil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Lentz
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Aug 24, 2023 -

Chapman Volkswagen Scottsdale responded

Thank you for taking the time to provide us with a positive review of your experience with Jeffrey. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

Helpful
August 22, 2023

Wanted to surprise my wife with her dream car while she was out of town, and they made it happen that same day Brandon went out of his way to make sure I drove away with the vehicle I was wanting thank you More

by jecontreras8151990
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
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Aug 23, 2023 -

Chapman Volkswagen Scottsdale responded

Thank you for taking the time to provide us with a positive review of your experience with Brandon. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

Helpful
August 21, 2023

Easy and convenient, had 2 vehicles serviced and everything was exceptional!! Mike C. And Jeff went above and beyond to make sure my daughters and my own vehicles were in top shape. More

by 4germs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Chadwell
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Aug 23, 2023 -

Chapman Volkswagen Scottsdale responded

Thank you for your review! We are happy to see that you had a good experience with Mike and Jeff. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

Helpful
August 18, 2023

Isaiah did a great job helping us. He was customer service oriented and did his best to process our deal quickly. More

by Michele c
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Aug 21, 2023 -

Chapman Volkswagen Scottsdale responded

Thank you for your review! We are happy to see that you had a good experience with Isaiah. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

Aug 21, 2023 -

Michele c responded

Thank you again! We will stay in touch. All the best.

Helpful
August 17, 2023

Friendly place for sure. First time buyer here but we enjoyed the experience . Isaiah made it very easy and Mark was very easy to work with More

by mkieren
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah was 5 stars for sure
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Aug 17, 2023 -

mkieren responded

Love the car

Aug 17, 2023 -

Chapman Volkswagen Scottsdale responded

We are happy to see that you had a positive experience with Isaiah and Mark. We look forward to delivering the same experience on your next visit. Wishing you many happy and safe miles!

Helpful
August 17, 2023

Clean building, attentive service, quick service and good feedback from VW service team. I will return More

by AMRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Jeffrey Lentz
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Aug 17, 2023 -

Chapman Volkswagen Scottsdale responded

We appreciate you taking the time to share your experience with us and we look forward to serving you again.

Helpful
August 17, 2023

The sales team, service and parts department are top notch. I have had a wonderful experience since the day I bought my vehicle from Chapman VW More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Switalski, Lauren DeLeers
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Aug 17, 2023 -

Chapman Volkswagen Scottsdale responded

Thank you for your review of our dealership! We greatly appreciate your business and are happy to hear your positive feedback! Wishing you many happy and safe miles!

Helpful
August 16, 2023

I was in and out in record time. Everyone in the group were very genuine, which is rare in this business. More

by CJHodges22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan S - 5 stars
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Aug 17, 2023 -

Chapman Volkswagen Scottsdale responded

We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

Helpful
August 16, 2023

Great experience. Lester was professional, courteous and made our purchase very easy. Will be back More

by Tony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester
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Aug 17, 2023 -

Chapman Volkswagen Scottsdale responded

Thank you for taking the time to provide us with a positive review of your experience with Lester. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

Helpful
June 24, 2023

Very poor service. It's the second time I have experienced poor customer service, and lack of performed work versus what had been requested (and acknowledged). I wou More

by Robert_N
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Manny
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Helpful
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