Chapman Volkswagen Scottsdale

I had an oil change and requested some pricing on some other items. My tire pressure sensors won't shut off and I was told I needed a part that was ~$700. Then I lost the keys to my roof rack. Apparent other items. My tire pressure sensors won't shut off and I was told I needed a part that was ~$700. Then I lost the keys to my roof rack. Apparently that is another ~$600 or so. OR I could call another dealership and get both of these fixed for $500. Oh, and I had to pay a $15 diagnostic fee for the "test" on the sensors. The oil change on my 6 banger was ONLY $70 as well. This is not my first experience with this dealership but unfortunately it is the last. In this economy they seem to find the need to gouge the customer to make their numbers. Too bad. More

I am so happy I came in. Kevin was extremely friendly and helpful. I felt like I knew him for years and I actually just met him. I was in very good hands. I will be returning for all of my service and and helpful. I felt like I knew him for years and I actually just met him. I was in very good hands. I will be returning for all of my service and maintenance. He made my experience a great one. I wanted my car to be inspected because I was out of the country for 4 months. He brought me into his office and thoroughly explained everything they were going to do. He recommended an oil change as well. He came into the lounge to check on me while I was waiting and to let me know the remaining time on my car being finished. This was the best customer service I have ever had with getting my car serviced. More

Everyone was so friendly and helpful. They were very informative of the service taking place with my vehicle, and let me know what was happening every step of the way. The waiting room was also very nic informative of the service taking place with my vehicle, and let me know what was happening every step of the way. The waiting room was also very nice...the coffee and hot chocolate and internet hookup was terrific. More

As always, Kevin did a great job of managing our service work. Since we needed to wait for our car, he also provided recommendations of places my daughter and I could walk (we ended up walking to Phx Zoo) work. Since we needed to wait for our car, he also provided recommendations of places my daughter and I could walk (we ended up walking to Phx Zoo) which made for a very pleasant way for my daughter and I to share time together. More

I've been dealing with Berge VW for about a year and I was not satisfied so I went to Chapman and am very satisfied with service dept. Justin makes me feel like a valued customer. I will definitely reco was not satisfied so I went to Chapman and am very satisfied with service dept. Justin makes me feel like a valued customer. I will definitely recomment Chapman to friends. I did not buy my car from your dealership because when I went there to look for a car nobody came to help me. Maybe the way I was dressed (very casual) they thought I was not there to buy. More

Exceptional customer orientation follows by great repair service. All addressed issues had been corrected 100% customer satisfaction. I like your fast drive up service with friendly staff from the beginning service. All addressed issues had been corrected 100% customer satisfaction. I like your fast drive up service with friendly staff from the beginning (Kevin Fore or Justin L.) through shuttle driver and mechanic (David). Great waiting area with wide beverage selection More