Chapman Volkswagen Scottsdale

We brought the Jetta in for an oil change and to have the engine light that had been coming on intermitently checked. This happened once before and there was nothing wrong, so we weren't too worried. Justi engine light that had been coming on intermitently checked. This happened once before and there was nothing wrong, so we weren't too worried. Justing was great. He ran the diagnostic, determined that it was the timing belt and that it was covered under the certified pre-owned warranty and had everything taken care of! I can now rest assured that when my student has her car up at NAU that everything is in good shape and she's safe driving this vehicle. More

It has been and still is the Best VW Dealership, by far in Arizona, (Phoenix, Scottsdale area). Always a great experience when ever I need service for my VW family of vehicles. Keep up the great job! I alw in Arizona, (Phoenix, Scottsdale area). Always a great experience when ever I need service for my VW family of vehicles. Keep up the great job! I always look FWD to my visits. Everyone is there to make my visits superb. Thanks, JEMorrison More

HAVE BEEN COMING TO CHAPMAN SCOTTSDALE AUTOPLEX SINCE I HAVE BEEN COMING TO CHAPMAN SCOTTSDALE AUTOPLEX SINCE I PURCHASED MY JRYYS HERE IN 1995. HAVE ALWAYS BEEN TREATED WITH COURTESY AND FRIENDLINESS AND HAVE BEEN COMING TO CHAPMAN SCOTTSDALE AUTOPLEX SINCE I PURCHASED MY JRYYS HERE IN 1995. HAVE ALWAYS BEEN TREATED WITH COURTESY AND FRIENDLINESS AND TRUST THAT WHEN THE VEHICLE IS BEING SERVICED, I WILL BE TOLD IF THERE ARE ANY MECHANICAL PROBLEMS OF WHICH I AM NOT AWARE. MY HUSBAND WAS A MECHANIC SO HAVE HAD LOTS OF EXPERIENCE WITH BOTH RACE VEHICLES AND STREET CARS. NOW THAT HE IS GONE, HAVE TO DEPEND ON A DEALERSHIP TO TAKE CARE OF ANY MECHANICAL PROBLEMS. HAD HOPED A VW DEALERSHIP WOULD BE PLACED IN TEMPE AS I LIVE IN AHWATUKEE AND THAT WOULD ME MORE CONVENIENT. COULD GO ELSEWHERE TO HAVE MY JETTA SERVICED, BUT FEEL COMFORTABLE THAT THE WORK WILL BE DONE BOTH PROPERLY AND IN A TIMELY MANNER AT CHAPMAN SCOTTSDALE. I DID RECEIVE A LETTER STATING THERE WAS AN UPCOMING IGNITION COILINSPECTION/REPLACEMENT BUT HAVE HEARD NO MORE REGARDING THIS. THANK YOU. NANCY UNDERHILL More

I had an oil change and requested some pricing on some other items. My tire pressure sensors won't shut off and I was told I needed a part that was ~$700. Then I lost the keys to my roof rack. Apparent other items. My tire pressure sensors won't shut off and I was told I needed a part that was ~$700. Then I lost the keys to my roof rack. Apparently that is another ~$600 or so. OR I could call another dealership and get both of these fixed for $500. Oh, and I had to pay a $15 diagnostic fee for the "test" on the sensors. The oil change on my 6 banger was ONLY $70 as well. This is not my first experience with this dealership but unfortunately it is the last. In this economy they seem to find the need to gouge the customer to make their numbers. Too bad. More

I am so happy I came in. Kevin was extremely friendly and helpful. I felt like I knew him for years and I actually just met him. I was in very good hands. I will be returning for all of my service and and helpful. I felt like I knew him for years and I actually just met him. I was in very good hands. I will be returning for all of my service and maintenance. He made my experience a great one. I wanted my car to be inspected because I was out of the country for 4 months. He brought me into his office and thoroughly explained everything they were going to do. He recommended an oil change as well. He came into the lounge to check on me while I was waiting and to let me know the remaining time on my car being finished. This was the best customer service I have ever had with getting my car serviced. More

Everyone was so friendly and helpful. They were very informative of the service taking place with my vehicle, and let me know what was happening every step of the way. The waiting room was also very nic informative of the service taking place with my vehicle, and let me know what was happening every step of the way. The waiting room was also very nice...the coffee and hot chocolate and internet hookup was terrific. More

As always, Kevin did a great job of managing our service work. Since we needed to wait for our car, he also provided recommendations of places my daughter and I could walk (we ended up walking to Phx Zoo) work. Since we needed to wait for our car, he also provided recommendations of places my daughter and I could walk (we ended up walking to Phx Zoo) which made for a very pleasant way for my daughter and I to share time together. More

I've been dealing with Berge VW for about a year and I was not satisfied so I went to Chapman and am very satisfied with service dept. Justin makes me feel like a valued customer. I will definitely reco was not satisfied so I went to Chapman and am very satisfied with service dept. Justin makes me feel like a valued customer. I will definitely recomment Chapman to friends. I did not buy my car from your dealership because when I went there to look for a car nobody came to help me. Maybe the way I was dressed (very casual) they thought I was not there to buy. More

Exceptional customer orientation follows by great repair service. All addressed issues had been corrected 100% customer satisfaction. I like your fast drive up service with friendly staff from the beginning service. All addressed issues had been corrected 100% customer satisfaction. I like your fast drive up service with friendly staff from the beginning (Kevin Fore or Justin L.) through shuttle driver and mechanic (David). Great waiting area with wide beverage selection More