Chapman Volkswagen Scottsdale

I had to wait quite a while for the first time at my last visit. Usually the estimated time for completion is more than adequate and my vehicle is ready well before then. This last time, I'm guessing due t visit. Usually the estimated time for completion is more than adequate and my vehicle is ready well before then. This last time, I'm guessing due to reduced workforce and the economy. I waited an extra hour and one half. This is not typical and I hope will not continue. I felt bad that my customer service rep actually washed my car due to lack of staff and the extended wait. I would also like to mention that when I have picked up my car from service in the past. The radio was changed to another station, the air conditioning was left in the on position. My rear view mirror & seat positons were changed. It would be nice for the service guys to be a little more respectful. They only have the vehicle for a couple of hours and don't drive it but around back. Justin does a great job taking care of my needs. None of the above should refect on him. Thank you. More

Everything was great, very friendly staff and good service to my car. I also was very comfortable in the waiting area and Keith came to check in with during my wait. The only thing that I was not im service to my car. I also was very comfortable in the waiting area and Keith came to check in with during my wait. The only thing that I was not impressed with was the length of my service. I was in for an oil change and it took two hours! More

Kevin was great. He was nice and explained the problems with our car very well. He went above and beyond my expectations. While my car was in for repair kevin got me agreat deal on tires, and alignment. with our car very well. He went above and beyond my expectations. While my car was in for repair kevin got me agreat deal on tires, and alignment. I fully trusted him and his staff to do a great job serviceing my car. More

My wife and I just moved here from Las Vegas Nevada and wanted our vehicles serviced. We own a 2008 VW Jetta and a 2008 Dodge 3500 Truck. We were able to visit one dealer (Chapman)for service of both veh wanted our vehicles serviced. We own a 2008 VW Jetta and a 2008 Dodge 3500 Truck. We were able to visit one dealer (Chapman)for service of both vehicles which was a great blessing. The first person I had contact with was Justin Lenocker, Chapman's VW Assistant Service Manager. Justin was very professional and took the time to explain to me everything that was going on with my vehicle as well as took his personal time to take me everywhere I needed to go around the dealership from the service bay where he listened to everything I needed to say about my vehicle and what I wanted looked at to coming in to me to tell me additional things they found that needed work. Justin then came and got me when the VW was done and took me to the cashier and then right to my vehicle. I appreciated the one on one personal touch. More

I have a VW that I lease and will be turning in next month. After reading some online reviews I decided to bring my car to Chapman. Kevin Fore was my service advisor and was by far the BEST service ad month. After reading some online reviews I decided to bring my car to Chapman. Kevin Fore was my service advisor and was by far the BEST service adivsor I have ever dealt with. He was genuine, honest and delivered everything he promised. He made my visit an exceptional one and I have already recommended Kevin to several people I know. He is an asset to Chapman. The only negative thing I have to say is that I wanted to purchase the VW since the lease is up but the Finance Manager failed to call me back after I left 2 messages for him, so I ended up purchasing a new Honda, perhaps the finance manager could take some lessons from Kevin Fore. More

my husband and i bought a teguan in dec. this was oour first service visit. kevin was our service person. he is very knowledable and took care of all our concerns. he was prompt in taking care of our ca first service visit. kevin was our service person. he is very knowledable and took care of all our concerns. he was prompt in taking care of our car. we also used the shuttle and beau was very friendly and caring. we had a five star experience. judith johnson More

When I made my appointment with a service representative [woman], approximately 2 weeks in advance, apparently it did NOT get logged in. When I arrived for 9:30 a.m. appointment that I had scheduled on MY [woman], approximately 2 weeks in advance, apparently it did NOT get logged in. When I arrived for 9:30 a.m. appointment that I had scheduled on MY calendar, my service & name was not on the board outside. But Kevin registered me regardless, took me right in for my scheduled appointment at 9:30 a.m., he said it'd take about 3 hrs what I need to have done, 40,000 mile check up and the VW Eos top wouldn't go down. I said I'd wait, after a while Kevin came in to say that it would take longer than expected for all of the check up and repair on the top. So they were kind enough to get me a rental car so I would not have to wait in the customers lounge for 6 hrs. I was very thankful for that courtesy. My car was ready that same day, brought the rental back, paid my bill, and left with my car. So far the weather here has been below normal "cool", so I have not been able to put the top down to try it out, but I will as soon as the Arizona weather warms up again. Thank you. More

I always come into get my VW Beetle serviced at Chapman VW. Not many people say they go to a dealership to get their oil changed, but I have developed wonderful relationship with my service provider Justin VW. Not many people say they go to a dealership to get their oil changed, but I have developed wonderful relationship with my service provider Justin Lenocker and I'm now going on my 4th year of service from you guys! Hats off to all of you at Chapman for always being honest, trust worthy, accommodating, and understanding! -- especially you Justin! Thanks again Krysti Horwitz More

I've been taking my VW to Chapman for service for about 5 years now. Although the faces have changed in that time, the service has always been excellent, and the staff are very friendly and helpful. Work is years now. Although the faces have changed in that time, the service has always been excellent, and the staff are very friendly and helpful. Work is done in a reasonable amount of time, if not quickly -- it's usually faster than I think it will take. Some routine services (oil change, etc) may be cheaper at non-dealer shops, but I've received such good service at Chapman that I'd rather spend the extra money with a service department that knows my car and treats both of us well, than go hunting for an independent mechanic or shop that could or would do as well for less. More

I have had nothing but excellent service. I never have to worry about the service department trying to make an easy buck. All the employees have treated me like I am very important...especially Justin. He ha worry about the service department trying to make an easy buck. All the employees have treated me like I am very important...especially Justin. He has always greeted me with a smile and left me feeling my car and money was well spent and worth purchasing from Scottsdale Chapman Cheverolet. Keep up the fantastic service. Thanks for the services! More