Chapman Volkswagen Scottsdale

Everytime I go to Chapman Volkswagon, I am greeted in a friendly manner within seconds. They always give me an estimate of the time it will take them and ask if I have any other issues with my car. This ti friendly manner within seconds. They always give me an estimate of the time it will take them and ask if I have any other issues with my car. This time it took slightly longer than quoted, however, Justin kindly took the time to let me know it would only be a few more minutes. The car was waiting to be washed, so I gladly waited! This time I was just in for an oil change but was excited because I had received a 25$ gift card from Chapman for being a valued customer. These are things that keep me returning to Chapman. Another great experience :) More

I requested a change of Service Advisors for my recent visit since my last Advisor, Neil, was rude and gave me terrible service. Nick was perfect. Even though he is new, I will definitely be back to hapma visit since my last Advisor, Neil, was rude and gave me terrible service. Nick was perfect. Even though he is new, I will definitely be back to hapman. After working with Neil for quite some time and after my last experience with him, I debated coming back to Chapman again. Thanks to Nick, I will return. Cindy Roseneker More

Excellent service before and during. We waited and were updated throughout. Have purchased from this dealer before and would not hesitate to recommend their service department. When there are problems, updated throughout. Have purchased from this dealer before and would not hesitate to recommend their service department. When there are problems, or additional time or parts are needed, we are notified and provided an easy to understand explanation with none of the BS I have found with other brands (eg GM). More

I had a 9:00 appointment for an oil change on Thursday, July 2nd. When I got there, I met Neil right away and he was very nice. He took my car, and I waited in the waiting room. An hour and a half later July 2nd. When I got there, I met Neil right away and he was very nice. He took my car, and I waited in the waiting room. An hour and a half later, I was still waiting and getting anxious about why it was taking so long. Finally, at 10:45 I was told my car was ready, Neil shook my hand and I paid the cashier. So why did an oil change take an hour and 45 minutes? I didn't ask, because at that point I was very irritated and just needed to get home as quickly as possible. No one mentioned the reason for the long wait, nor did anyone apologized for the long wait. So I'm wondering, is this normal to have to wait almost 2 hours for an oil change that is scheduled in advance? Since no one mentioned anything about it to me, I am going to assume this is normal. Needless to say I will not be returning to Chapman VW because you wasted my time and didn't even acknowledge it. More

Everyone we've worked with at this dealership has been wonderful. They are always helpful and kind. As my car was being maintenanced this past week, Keith Gallaway, our service manager was professional wonderful. They are always helpful and kind. As my car was being maintenanced this past week, Keith Gallaway, our service manager was professional and courteous. He made sure I knew exactly what was being serviced and gave me updates while I was waiting. Their waiting room was also very clean and comfortable. I truly appreciate all of their hard work. More

The periodic coupons are the real reason I keep returning to Chapman VW for routine service. Even though Chapman is over 20 miles from my house, I feel the service discount makes it worth the trip. The custo to Chapman VW for routine service. Even though Chapman is over 20 miles from my house, I feel the service discount makes it worth the trip. The customer lounges are a bit sparse. At a minimum, I would like to see a purified water dispenser and free WiFi in the lounge. These cost-efficient upgrades would really make for a positive customer experience during extended wait times. Kevin Fore and the service team were fantastic. Very professional and courteous. More

Brought the car in for regular maintenance. Saw great reviews from this site. Once got to the service department, I was greeted by Justin L. He took very good care of me and my Jetta. I am impressed with reviews from this site. Once got to the service department, I was greeted by Justin L. He took very good care of me and my Jetta. I am impressed with the service and professionalism. Keep up the fantastic work! Thanks. More

Chapman VW has been servicing my vehicles for over 10 years. I have never, ever considered changing dealerships. I have always been treated well in sales and service. The work performed is always perfect years. I have never, ever considered changing dealerships. I have always been treated well in sales and service. The work performed is always perfect the first time. The staff is kind, courteous, helpful, understanding. I feel respected. It's all good. I'm happy! More

I had to wait quite a while for the first time at my last visit. Usually the estimated time for completion is more than adequate and my vehicle is ready well before then. This last time, I'm guessing due t visit. Usually the estimated time for completion is more than adequate and my vehicle is ready well before then. This last time, I'm guessing due to reduced workforce and the economy. I waited an extra hour and one half. This is not typical and I hope will not continue. I felt bad that my customer service rep actually washed my car due to lack of staff and the extended wait. I would also like to mention that when I have picked up my car from service in the past. The radio was changed to another station, the air conditioning was left in the on position. My rear view mirror & seat positons were changed. It would be nice for the service guys to be a little more respectful. They only have the vehicle for a couple of hours and don't drive it but around back. Justin does a great job taking care of my needs. None of the above should refect on him. Thank you. More

Everything was great, very friendly staff and good service to my car. I also was very comfortable in the waiting area and Keith came to check in with during my wait. The only thing that I was not im service to my car. I also was very comfortable in the waiting area and Keith came to check in with during my wait. The only thing that I was not impressed with was the length of my service. I was in for an oil change and it took two hours! More