Chapman Volkswagen Scottsdale

The employee in the service department was courteous and answered all of my questions to my satisfaction. The service took the amount of time that I expected, given the information that was given to me on t answered all of my questions to my satisfaction. The service took the amount of time that I expected, given the information that was given to me on the phone when I made the appointment. And I absolutely loved that fact that they washed the exterior of my car! More

I took my new car in to have a tire repaired and to have a blemish in the passenger side window removed. The tire was repaired and since the blemish was not able to be buffed out a new window is being order a blemish in the passenger side window removed. The tire was repaired and since the blemish was not able to be buffed out a new window is being ordered and will be installed when it comes in. Both John and Justin were professional, polite and knowledgable. This is the 3rd VW (New Beetle, Eos, New Beetle) that I have purchased in the last 10 years from this dealer and the reason I am a repeat customer is because of the great service department. Sue Jones More

The gentlemen who helped me with my service were both helpful and friendly I felt confident in the information given and feel strongly that they had listened to my concerns and too care of accordingly. helpful and friendly I felt confident in the information given and feel strongly that they had listened to my concerns and too care of accordingly. Justin was very diligent with returning phone calls to answer several questions Both Justin and Dustin are a representative for the Chapman Service Department More

Jeff was not only very friendly and catering but went above and beyond to help me out with what I needed and was very courteous. It really made it easy to get my car serviced and get where I needed to be above and beyond to help me out with what I needed and was very courteous. It really made it easy to get my car serviced and get where I needed to be within a great amount of time! plus they return my calls immediately:) ...And they all seem happy !! Keep up the good work! xoxo More

Service representatives were very friendly and helped me get a VW recall inspection & repair taken care of quickly. Car was washed and work was completed on time, with a phone call letting me know that it w get a VW recall inspection & repair taken care of quickly. Car was washed and work was completed on time, with a phone call letting me know that it was done and ready to be picked up. Thanks, Chapman VW!!! More

Everyone at CHAPMAN Dealership are very friendly, the service department personnel are very professional,puntual,and precise. Chapman dealership does an outstanding job explaining everything necessar service department personnel are very professional,puntual,and precise. Chapman dealership does an outstanding job explaining everything necessary for your service appt for service, re-call, or other needs. More

Great service, GM very helpfull (C. Grassi). I really the way of having a direct comunication with the General Manger specially when you have a great Geneal Manager. The Sales person (Blake) was very infoma way of having a direct comunication with the General Manger specially when you have a great Geneal Manager. The Sales person (Blake) was very infomative from the begining to the end. I'll keep buying car from Chapman. More

Over the course of 3 years of servicing my VW at this dealer, I was overcharged for service and a part was broken by the dealer which, after arguing with them for 1.5 years, they finally ending up paying dealer, I was overcharged for service and a part was broken by the dealer which, after arguing with them for 1.5 years, they finally ending up paying for 50% of a $1,000 cost. when I finally came to pick up my car, it wouldn't even start and there was a array of new lights that came on that never had come on before. I ended up wasting about 2 hours of my day and had to leave the car there again. This is on top of trying to reach a manager for over a year to discuss my problems. I am glad I am selling my VW so I do not have to use this dealership again (it is the closest to my office / house which is the only reason why I used it) More

Justin always makes me feel that I am a valued customer. Everyone at Chapman is friendly, courteous. Waiting room is always clean and Keurig coffee is really nice. The work was done fast and my car was cl Everyone at Chapman is friendly, courteous. Waiting room is always clean and Keurig coffee is really nice. The work was done fast and my car was clean inside and out. I used to go to different dealership near my house but did not feel as a valued customer. I am glad I switched to Chapman. More

I bought a used certified GTI. The vehicle was taken in to the service department to fix the key, then suddenly the car began to smoke. We called road side assistance which took two hours to get to us. The to the service department to fix the key, then suddenly the car began to smoke. We called road side assistance which took two hours to get to us. The vehicle was towed but could not be looked at til the next morning. We were told we would get a call by noon. We did not, I called and was told the clutch was burnt out and it would cost me 2,400 if the fly wheel was bad and 1,400 if it was not. I asked why it was covered by the warranty and they said it was the drivers fault, I explained the vehicle was bought used and it was certified. They still insisted it was the drivers fault. I then called Tyson, who sold me the car and he said he would look into it, however when he called he just repeated what the service department said. He then told me Jeff from the service department would call me to see if anything could be done. Jeff never called and when I called him he stated he knew nothing about the situation. So again, I had to wait for a return call while he figured out what was going on. I then went to the dealership personally and talked with Jeff and Tyson both insisted the parts were not covered and Tyson had the nerve to say he knew it was my stepsons fault because he called him when the car broke down and there was no way it couldn't be his fault since he was all the way on the I17 in less than 20 minutes. We decided this was b.s. And finally asked to speak with the general manager. We were told to make an appointment by Tyson. While we were waiting other associates came out and told Jeff to just go inside and he walked away. We then had the vehicle towed to camelback VW who fixed it in 2 days without charge because it was covered under the WARRANTY. Camelback VW will get all of my business from now on. Worse thing is I bought two Challengers from Scottsdale and were told we had no right to get upset. Who wouldn't be upset after purchasing a vehicle and 3 weeks later be told it's going to cost almost 3thousand to fix! More