Chapman Volkswagen Scottsdale

Roland was great. This will be my 3rd lease with him and chapman. He help me find the best options and knew what I wanted. This will be my 3rd lease with him and chapman. He help me find the best options and knew what I wanted. More

Roland found the car I wanted and was polite and professional when negotiating. Roland was very familiar with the car features and went through them with me to make sure I understood everything. professional when negotiating. Roland was very familiar with the car features and went through them with me to make sure I understood everything. The car was immaculate and ready to go when I showed up and most of the "paperwork" was handled prior to my visit which expedited the process greatly. The finance department processed the final paperwork expeditiously. I appreciated all the follow up emails and tutorials I received following the sale. More

I won’t go anywhere else for service. Chapman always is a smooth and quick experience! Chapman always is a smooth and quick experience! More

Everything was wonderful. We found it easy to make our appointment and the service team was ready for us when we came to drop off. Everyone was courteous, and the dealership i We found it easy to make our appointment and the service team was ready for us when we came to drop off. Everyone was courteous, and the dealership itself is very nice. More

Chapman VW have a great service department. Ty is a great service manager. Always friendly, professional and knowledgeable. Ty is a great service manager. Always friendly, professional and knowledgeable. More

Very happy with service-professional & courteous. Kept me informed of what was going on and the time car would be completed. Kept me informed of what was going on and the time car would be completed. More

Roland the salesman was outstanding and welcoming. He Is very professional in his job. Thanks He Is very professional in his job. Thanks More

We had a very pleasant sales experience with staff who were well informed and interested in selling/leasing the vehicle we were interested in. The follow-up was great and all our interactions friendly and were well informed and interested in selling/leasing the vehicle we were interested in. The follow-up was great and all our interactions friendly and courteous. This experience set this dealership apart from other dealerships/manufacturers that either showed no interest in selling anything or were overly sleazy. More

It amazes me that my that since I purchased my 2021 Atlas it has had a very noisy, squeaky brake problem that Volkswagen has not addressed properly and still remains a problem. I have contacted the dea Atlas it has had a very noisy, squeaky brake problem that Volkswagen has not addressed properly and still remains a problem. I have contacted the dealership Multiple times and they don’t have any solutions. Today I stopped the dealership to see if there’s any recent news and they said they are trying a new material on the brakes and they are testing it. I said I would gladly allow them to test it on my vehicle. They said for that to happen, they would have to charge me to do so??? Everyone from the service manager to the other people I’ve worked with in the service department acknowledge the problem and some of them even said they have the same issues on their 2021 Atlas. This issue does not seem to be high-priority for Volkswagen. The dealership obviously has gotten nowhere with satisfying the complaints. I’ve never done it before, but I think it’s time to seek advice from an attorney! More

Chapman Volkswagen is a very professional and friendly dealership. The people are not pushy, they are knowledgeable and really cared about what I needed and wanted. I will recommend them to anyone. dealership. The people are not pushy, they are knowledgeable and really cared about what I needed and wanted. I will recommend them to anyone. More