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Chapman Volkswagen Scottsdale
Scottsdale, AZ
394 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 394 reviews
July 02, 2021
7 days ago after phone conversation with the Sales Manager about a trade in for a newer automobile, I received email, "I don’t think you would have to go into your pocket thousands at all. I know that Manager about a trade in for a newer automobile, I received email, "I don’t think you would have to go into your pocket thousands at all. I know that you refinanced your current loan though and I do not have that information in my system. What is your current monthly payment?" I responded to his question, never a response. Today I called for service, received a quote from a lackey which was $200 over what was quoted by the more expensive VW dealer in N. Scottsdale, asked for Service Manager, she said he was busy, would call me within an hour. Never heard from him. I do not recommend you do business with these disingenuous, irresponsible, uncommunicative people. and this from an existing customer, not someone fishing for a deal. More
by Jgbloch
Employees Worked With
Sales Manager..Service Department clerk
Helpful April 13, 2021
We had an amazingly seamless transaction with Lester and Bill. Such a marked contrast from my last car buying transaction!! We were able to walk out of the dealership with a brand new car and without feelin Bill. Such a marked contrast from my last car buying transaction!! We were able to walk out of the dealership with a brand new car and without feeling like we’d just been through an ordeal. 100% would do business with Lester and Chapman again. More
by aliddell
Employees Worked With
Lester
March 23, 2021
Courtney helped us with the purchase of a vehicle in December. We have purchased a lot of vehicle through the years and this was by far our BEST experience working with a sales professional. No pressu December. We have purchased a lot of vehicle through the years and this was by far our BEST experience working with a sales professional. No pressure, very informative, very helpful and you could see from the start that Courtney was more interested in making sure we purchased the right vehicle and not just "a" vehicle. Thanks for making the experience so great! More
by Bill Boyce
Employees Worked With
Courtney Bertsch
February 27, 2021
The Service Department at this dealership is horrible. They have a real tough time listening to their customers and an even worse time acting on their concerns. They seem to think that its bett They have a real tough time listening to their customers and an even worse time acting on their concerns. They seem to think that its better to ignore customer issues... as if they will just go away. In my experience, that's just not how things work. More
by Vection
Employees Worked With
Melissa Pierce
February 22, 2021
Chapman VW is the place to go for quality vehicles and service. Leslie answered all my questions and made the car buying experience fun. I recommend anyone looking for a vehicle to come to Chapman VW firs service. Leslie answered all my questions and made the car buying experience fun. I recommend anyone looking for a vehicle to come to Chapman VW first. More
by James
Employees Worked With
Leslie Horne
January 25, 2021
Went in to Chapman VW after work and looked at a golf GTI. Guy was great and informative, didn’t waste a second of my time. Helped me find the car I wanted and worked with me to get a great price. From t GTI. Guy was great and informative, didn’t waste a second of my time. Helped me find the car I wanted and worked with me to get a great price. From top to bottom all the way to finance they were amazing. As I guy in the car industry I highly recommend buying there. More
by dustinoliff21
Employees Worked With
Guy Carraux, Josh Salter
January 05, 2021
If I could give a 0, I would. Let me start by saying If I could give a 0, I would. Let me start by saying that the service team is amazing. I bought a car from them in February 2020. It got brought b If I could give a 0, I would. Let me start by saying that the service team is amazing. I bought a car from them in February 2020. It got brought back to them the next day. Items were missing from the car when they took it to detail. You couldn’t even drive over a speed bump without the car bouncing around and making your teeth chatter. The air and cabin filters had not been checked. The battery had never been checked either. It was dying. They tell me nothing is wrong with it. They didn’t want to deal with its issues. Oh yes. The divider for the back was missing. It was there when we were shown the car and mysteriously disappeared. It’s a $300 piece. How do you just lose it? There was also a noise that I kept hearing and I was told nothing was wrong. In March, I bring the car back. The noise never got addressed and is worse. They ultimately replace the sway bar. I also get told the battery is dying and has to be replaced. The service advisor is amazed the car had no died on me. They want me to pay for it and I refuse. Finally get the sales team to agree to replace it. In April, check engine light goes on. I find the closest AutoZone and get the code read. Immediately call Pete in service and he wants it brought in Immediately. I won’t make it since I can’t take the freeway so he tells me exactly how to get the car home. The turbo gets replaced. In May, have to bring the car back. The EPC light has come on. It was affecting the brake system. In June, it got brought back because the back latch broke somehow. All we did was open the back door. In July, the check engine light comes back on. It gets fixed again. In August, the EPC lights comes back on again. We’ve worked on this EPC so many times that they call VW of America. They have the vehicle for an entire month. I get it back and 9 days later the EPC comes back on. Pete is at a total loss as to what needs to be done. They keep it for another month. I get it back and 2 weeks later, it gets brought to them. The same issue. That EPC light kept coming and they have replaced so much. That was the last time I had my Car. The warranty I had on the car won’t pay out anymore because of everything that it has paid out for. I have called VW corporate. I have called the dealership and asked to speak to every manager I can. I have made multiple calls asking to speak to the general manager. He refuses to call me. He has the customer service manager call. Melissa is very nice but she can’t do anything. I’ve spoken with the bank and they have tried to work things out with the dealership and we get told no at every turn. I finally called the bank and told them we can’t fix the car anymore. It’s not drivable either. All I want is the dealership to take the car back. It’s obvious that the car was never processed correctly and I have done everything I possibly can to work this out. Never again will I buy from this dealership. I trust service but I just can’t do this again. It’s a huge slap in the face that the general manager refuses to contact me. More
by Jennyangelamj
Employees Worked With
Leslie Horne
December 28, 2020
Guy was an amazing salesman. He has been in contact with my mom who was helping find the right used VW Tiguan for my first car purchase. I had a terrible experience at other dealerships the weekend prior, s my mom who was helping find the right used VW Tiguan for my first car purchase. I had a terrible experience at other dealerships the weekend prior, so I was already anxious about going to yet another dealership. Guy just absolutely took care of everything and really let me look at the car and not hound me on what all the numbers looked like. Truly a smooth first car buying experience. Also, Josh the sales manager was great too. Both Josh and Guy really got to know us and took the time to see what we were looking for in pricing. No hassle and pressure. What a great team!! Even while we were waiting for the car to get detailed, another sales person over heard us saying we were hungry. I think her name was Leslie, gave us some options into where to eat!!! The entire team was great and it made my experience such a great moment! Thank you a Guy for taking care of us! More
by Jazzy
Employees Worked With
Guy Carraux, Josh Salter, Leslie Horne
December 14, 2020
Courtney is a complete GEM. I had an extremely complex situation with my lease and was so stressed about how to handle it. Courtney helped me from the start to the very end and I've never had a more amazi situation with my lease and was so stressed about how to handle it. Courtney helped me from the start to the very end and I've never had a more amazing experience at a dealership. She is an incredible sales rep and just in general a great person. I would highly recommend working with her to anyone!! More
by Missy
Employees Worked With
Josh Salter, Courtney Bertsch
November 29, 2020
Leslie is the best. She was so helpful and responsive. She answered all of our questions and is so nice! We cannot recommend her enough! She answered all of our questions and is so nice! We cannot recommend her enough! More
by Katelynk
Employees Worked With
Josh Salter, Leslie Horne
