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Chapman Volkswagen Scottsdale

Scottsdale, AZ

Overview
Reviews
4.9
449 Reviews
Call Dealership (480) 424-3560
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3700 N 89th St.

Scottsdale, AZ

85251

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Showing 449 reviews

June 07, 2025

Terrible experience all the way around. Zero stars, if only possible. Would not ever recommend. More

by Hpvg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with any of these people
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Jun 09, 2025 -

Chapman Volkswagen Scottsdale responded

Thank you for your review. As stated in our first response. If there was a mistake made by our staff we would definitely make sure that the situation is corrected, but that was not the case in this situation. To insinuate that we purposefully make customers think that there is a problem and clearly there is not, is false and defamatory. By stating this, it is not a threat it is the truth. When you brought your vehicle in on May 19th it was due to a broken sunroof. After we checked the vehicle in, we moved it to our back lot where the vehicle then sat for 3 days until your new sunroof arrived. When our technician went to pull the vehicle into the shop for the first time the vehicle would not start. After performing an inspection on the vehicle we then recommended a battery replacement due to it not holding a charge because of a bad cell which you declined. The vehicle was not left on nor did we leave any lights left on while it was waiting for the roof panel to arrive. Battery cells can fail and in this situation, it seems the battery that was in your vehicle had a bad cell. As a dealership, we provided the recommendations based on the skilled assessment of our certified technician. We understand your frustration but did nothing wrong in this case. We have detailed documentation of your visit and would be more than happy to go over it with you if you so wish to do so. We have tried to reach out to you but you will not return any of our calls. Please feel free to reach out at any time too, to speak to our service manager Mike. Thank you, Rolland Schreiber General Manager Chapman Volkswagen of Scottsdale

May 22, 2025

Alex was very helpful and informative. I appreciate him taking the time to look over my car. More

by Apanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in service
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May 23, 2025 -

Chapman Volkswagen Scottsdale responded

We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit.

May 15, 2025

The service advisor Dylan did a great job! He kept me informed and was very kind and respectful More

by lynnmcminn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Biebrich
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May 16, 2025 -

Chapman Volkswagen Scottsdale responded

We appreciate you taking the time to share your experience with Dylan. We look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

May 02, 2025

I had the pleasure of working with Manny and he was simply awesome. Very knowledgeable and attentive. He made sure I had all the information I need in order to make an informed decision about my repair More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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May 05, 2025 -

Chapman Volkswagen Scottsdale responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

April 11, 2025

Lester was INCREDIBLE to work with! Can’t thank him enough for making my first car-buying experience seamless and truly exciting. More

by akwags25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester
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Apr 14, 2025 -

Chapman Volkswagen Scottsdale responded

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!

April 03, 2025

Always a great experience. Their customer service is top notch from booking online, calling to change the time, and while they are working on our vehicle. I refuse to go anyw More

by aholelei0614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TY
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Apr 04, 2025 -

Chapman Volkswagen Scottsdale responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

March 29, 2025

Ty was accommodating, helpful and friendly. It was a 2-time process, but he made sure my car was fixed and fixed correctly. More

by jacki.wadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty
Report | Print
Mar 31, 2025 -

Chapman Volkswagen Scottsdale responded

Thank you for your review! We are happy to see that you had a good experience with TJ. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

March 28, 2025

Manny in service was great. Very informative and kept me updated the entire process. Also, like that, they take a video of the undercarriage of your vehicle to display More

by billsbaseball
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
Report | Print
Mar 31, 2025 -

Chapman Volkswagen Scottsdale responded

We appreciate you sharing the positive feedback on your experience with Manny. We take pride in serving our customers and hope to see you again soon!

March 10, 2025

The few times I’ve been to this dealership they’ve given nothing but great customer service. More

by Yme716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan in service
Report | Print
Mar 12, 2025 -

Chapman Volkswagen Scottsdale responded

We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

March 07, 2025

Dylan provided excellent customer service. He was very personable, responsive, and helpful. Every staff member I interacted with was friendly. More

by cbody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Report | Print
Mar 10, 2025 -

Chapman Volkswagen Scottsdale responded

Thank you for your review! We are happy to see that you had a good experience with Dylan. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

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