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Chapman Volkswagen Scottsdale

Scottsdale, AZ

Overview
Reviews
4.9
455 Reviews
Call Dealership (480) 424-3560
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3700 N 89th St.

Scottsdale, AZ

85251

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Showing 455 reviews

August 15, 2025

Service is efficient, quick. Good communication. Manny is friendly, helpful and not pushy. Nice waiting area. More

by Nora
Recommend Dealer
Yes
Employees Worked With
Manny
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Aug 19, 2025 -

Chapman Volkswagen Scottsdale responded

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!

August 14, 2025

I just bought a Chrysler 300 S from Chapman VW Scottsdale. Brian took care of my financing. He was so easy to work with! Very knowledgeable and professional. Thank you, Brian. Nice doing busin More

by Copper1010pb
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Brian/ In finance
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Aug 15, 2025 -

Chapman Volkswagen Scottsdale responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

August 14, 2025

I brought my vehicle in for a recall, and was able to get a few other small issues repaired under warranty as well. Daryl was very helpful and provided a pretty accurate estimate of how long the work would t More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl (service dept.)
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Aug 15, 2025 -

Chapman Volkswagen Scottsdale responded

Thank you for your review! We are happy to see that you had a good experience with Daryl. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

August 01, 2025

The service provided was well done (so far). My car was clean, fully inspected, and runs like a charm. The only downside was the length of time it took to get fully serviced. I arrived for a 9:0 More

by ginny.hollie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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Aug 04, 2025 -

Chapman Volkswagen Scottsdale responded

We appreciate you taking the time to share your experience with us and we look forward to serving you again.

July 15, 2025

Friendly and accurate service. Keeping updated about progress of your repair, Depending on the problem found they probide quick solutiom. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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Jul 16, 2025 -

Chapman Volkswagen Scottsdale responded

We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

July 13, 2025

Service department is excellent Superior service Can always trust their work and recommendations Keeps me informed at all times More

by Judycs49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Chadwell
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Jul 14, 2025 -

Chapman Volkswagen Scottsdale responded

We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

June 07, 2025

Terrible experience all the way around. Zero stars, if only possible. Would not ever recommend. More

by Hpvg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with any of these people
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Jun 09, 2025 -

Chapman Volkswagen Scottsdale responded

Thank you for your review. As stated in our first response. If there was a mistake made by our staff we would definitely make sure that the situation is corrected, but that was not the case in this situation. To insinuate that we purposefully make customers think that there is a problem and clearly there is not, is false and defamatory. By stating this, it is not a threat it is the truth. When you brought your vehicle in on May 19th it was due to a broken sunroof. After we checked the vehicle in, we moved it to our back lot where the vehicle then sat for 3 days until your new sunroof arrived. When our technician went to pull the vehicle into the shop for the first time the vehicle would not start. After performing an inspection on the vehicle we then recommended a battery replacement due to it not holding a charge because of a bad cell which you declined. The vehicle was not left on nor did we leave any lights left on while it was waiting for the roof panel to arrive. Battery cells can fail and in this situation, it seems the battery that was in your vehicle had a bad cell. As a dealership, we provided the recommendations based on the skilled assessment of our certified technician. We understand your frustration but did nothing wrong in this case. We have detailed documentation of your visit and would be more than happy to go over it with you if you so wish to do so. We have tried to reach out to you but you will not return any of our calls. Please feel free to reach out at any time too, to speak to our service manager Mike. Thank you, Rolland Schreiber General Manager Chapman Volkswagen of Scottsdale

May 22, 2025

Alex was very helpful and informative. I appreciate him taking the time to look over my car. More

by Apanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in service
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May 23, 2025 -

Chapman Volkswagen Scottsdale responded

We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit.

May 15, 2025

The service advisor Dylan did a great job! He kept me informed and was very kind and respectful More

by lynnmcminn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Biebrich
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May 16, 2025 -

Chapman Volkswagen Scottsdale responded

We appreciate you taking the time to share your experience with Dylan. We look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

May 02, 2025

I had the pleasure of working with Manny and he was simply awesome. Very knowledgeable and attentive. He made sure I had all the information I need in order to make an informed decision about my repair More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
Report | Print
May 05, 2025 -

Chapman Volkswagen Scottsdale responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

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