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Chapman Las Vegas Dodge Chrysler Jeep Ram
Las Vegas, NV
1,187 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,187 Reviews of Chapman Las Vegas Dodge Chrysler Jeep Ram
February 04, 2015
BEST OF THE BEST! This is the best Dealership that I've been to. I already referred my neighbors to this Dealership. The Salesperson was excellent. Everyone was frie This is the best Dealership that I've been to. I already referred my neighbors to this Dealership. The Salesperson was excellent. Everyone was friendly and helpful. More
by Flo R
Employees Worked With
Woody Carter
January 21, 2015
I would recommend this dealership, but with a warning It has been nearly a year since I bought my 2014 Ram 1500 Quad Cab Sport. I was initially disappointed with the way the sale was handled, but the real It has been nearly a year since I bought my 2014 Ram 1500 Quad Cab Sport. I was initially disappointed with the way the sale was handled, but the reality is I have good credit, but I don't have great credit and they had to shop my loan out from Chrysler after an initial approval. Not so bad, WestStar did give me a good loan. They vehicle description said the Truck had Navigation, but in the end they said it does but I have to pay and additional $500.00 to turn it on. That was a blatant lie. The description says it also had remote start, again I had to add something to turn it on. That's was misleading. I park outside at both my house and job so having remote start for me was important during hot summers. $650 later it's done. I have had it in for two oil changes, remote start install, and a two service issues. The latest took 10 hours for an oil change, bulb change, and the install of the remote start module (which is simply plugging in two modules). Every time, except the first oil change which I waited for, I have had to call them after several hours to see if the truck was done. On my last visit I was the second appointment. I should have been finished in three hours, but it took them ten. The staff is friendly, just not motivated for the customer. As far as dealerships go I gave them a four star because despite all the above they are miles ahead of the two other dealerships I have bought new vehicles from. The worst experience by far was Ford on Decatur and the 95. More
by ADub
Employees Worked With
Brett, Anthony, Jason
January 09, 2015
LOF Challenger Purchased my 2014 Hemi R/T in June 2014. Have had 2 service appts with CAssie. Very helpful professional and always a great experience. In and out Purchased my 2014 Hemi R/T in June 2014. Have had 2 service appts with CAssie. Very helpful professional and always a great experience. In and out in one hour usually. Good job Chapman Dodge Team! More
by Bluedeuce2
Employees Worked With
Cassie
October 22, 2014
Very pleased My husband and i purchased a 2015 dodge dart and we are both so pleased with how simple the process was! We started the process online and that was wh My husband and i purchased a 2015 dodge dart and we are both so pleased with how simple the process was! We started the process online and that was when we started talking with Ladonna and she was so helpful and made everything go so smoothly answering all the questions we had.. Then we went in and met with Richard he was so easy to work with we told him what we wanted and he delivered! He was not pushy one bit and answered any questions we had and helped us get a great deal that worked for us! Then we met Rocco in fiance and he explained everything in a way that was easy for us to understand! I can tell you i was rather nervous going through a dealership but these people made it so easy on us and we really appreciate them all! i will definitely be going back to them throughout the years! More
by leannacox08
Employees Worked With
Richard
September 27, 2014
marine made up for big richs lies Marine was exceptional with his customer service, im a salesman myself so i appretiate someone who has a genuine smile that doesnt lie, like Big Rich. Marine was exceptional with his customer service, im a salesman myself so i appretiate someone who has a genuine smile that doesnt lie, like Big Rich. I dont like to badmouth people but when someone tells you your car has a desert offroad paint package (which doesnt exist) and uses that to charge you 7k than the car is worth ( on my first new car a Dodge Dart which turned out to be a lemon) you have a reason to speak your mind. Big Rich, nothing personal but if you feel you need to misrepresent Chryslers name and a new vehicle so bad maybe you should be a used car salesman. At least then people can expect crap to come out of your mouth. To Marine, you didnt lie or misrepresent anything. You gave me the best price and i believe you truely fought for me, your service to the country reflects your character. Overall thank you Chapman for a great experience. More
by dwarren702
Employees Worked With
Marine and Big Rich
September 17, 2014
Helpful and friendly service department We recently had trouble with our Dodge dually while travelling down in Vegas area from Canada. Dominique in the service department was particularly h We recently had trouble with our Dodge dually while travelling down in Vegas area from Canada. Dominique in the service department was particularly helpful and friendly. The work was done on time. There was another problem with the vehicle but we were not pressured into having that done as we were limited on time. The advice we received was helpful. I have to say I am not that impressed with the vehicle we have as it is the first of the new generation diesels brought out in 2008 but we were certainly happy with the attention and service we received at Chapmans. More
by Marls
Employees Worked With
Dominque Morrison
July 30, 2014
Horrible Experience. Poor Customer Service The customer service and competence of this dealership is absolutely unacceptable. Purchased a new vehicle on 5/10/14 and traded in my existing vehic The customer service and competence of this dealership is absolutely unacceptable. Purchased a new vehicle on 5/10/14 and traded in my existing vehicle. First issue: Dealership gave me two days to register my car because they did not provide the green slip for over 3 1/2 weeks. No one even called to tell me it was ready. I had to call to inquire on the status. Second issue: Dealer did not pay off my trade within 30 days. The bank who owned traded vehicle was constantly pressuring me about late payments, when I explained I traded the vehicle in over a month prior. I came to find out that the trade had not been paid off more than a month after the transaction was complete. When calling and emailing the dealer to find out what was going on, no one bothered to return my calls or emails. After several unreturned phone calls/emails over the course of a week, I had to physically drive to the dealership just to get someone to talk to me. The initial finance person that I spoke with was rude and uninformed. Finance director explained that the bank who owned the trade was charging an additional fee to trade the vehicle in early, so the dealership was going to "flat cancel" the contract for the financing on the new vehicle, and finance the new vehicle through the same bank who owned the trade-in, so this trade-in or disposition fee could be avoided. I agreed. After the deal was done, I had to make another payment on the trade-in vehicle that hadn't been in my posession for over a month. Was assured that the issue would be resolved within a week. This took place the week of June 16th, 2014, more than a full month after I purchased the vehicle. After not hearing from anyone from the dealership for over 3 weeks even though the finance director assured me it would be resolved at the latest by the end of the following week, I contacted the dealer on July 9th to see what was going on. Once again, no communication from the dealer after repeated phone calls and emails. I ended up emailing the GM who responded the following day indicating that the finance director had left, which is why I didn't hear from anyone. The dealer failed to contact me after that employee left, leaving me in the dark for 3 weeks what was going on with my transaction. Over this time period, I now had two banks now demanding payments; one for the traded-in vehicle which I did not have in my posession for 2 months, and 1 for the new vehicle for which the contract was supposed to be cancelled. The GM assured me someone would contact me on the day he responded to me. Following the precedent already set, of course no one contacted me that day. I then sent repeated emails to the GM, with no response. After numerous additional unreturned phone calls and emails, I contacted my sales associate to see if he could help. I was told that the issue would be resolved by the end of month, and that I'd have to come in and sign paperwork again for a new loan on the newly financed vehicle. I agreed. I signed the paperwork the week of July 14th, so I now had two active loans for the same vehicle, and an active loan for the trade-in that had still not been paid off. It took until July 28th (2 days before I would have had two 30 days past due reported to the credit bureaus for non-payment for the trade-in and the contract that was supposed to be cancelled) for this situation to be resolved so that the trade was paid off and the original contract was cancelled. This is by far and away the worst experience I've had with a dealership and would recommend avoid doing business with this dealer at all costs. What's more insulting is that I am a return customer, and they couldn't have cared less about the situation. I've been caused so much stress over the past 3 months, being caught in the middle of a situation I had no control over, having to chase down a dealer to do their job and field calls from creditors demanding payment because of dealer incompetence. Shame on you. More
by easheer
Employees Worked With
N/A
June 26, 2014
upset on sales side Hi Don my name is gloria i recently visited your service department to do maintanence on my ram love it they are an awesome group at maintance dept. Hi Don my name is gloria i recently visited your service department to do maintanence on my ram love it they are an awesome group at maintance dept. While i was waitting to get my truck i went over to look at cars and started talking to to freddy told him i wasnt here to buy just to look well we talked and i told him if he can lower my intrest and payment i will buy. He dilivered awesome. I went home at night with avenger very happy he also mentioned that if i send any referrals i would get a ref fee $2oo i said wow i can refer often that woukd be nice,so i went home in the morning when i looked at my new car it had alot of scratches and of course i took it back they gave me a rental came back the next day in the morning car looked ok at that time i was late for work i looked at car again and scratches where still there so i took it back the next day in morning i had gone in the day before les tokd me to bring it back so i did late for work again spoke to tory she is amazing 5 stars or ten for her she took care of the problem so i wnet back the next day late again for work but i got my car.wgen i went home my husband noticed that it still had a scratch on it took it to tory took care of it right away no questions asked im happy with my car thanks to tory.. so i told my freinds and i referred a freind to my sales person she called set an appointment she went in asked for freddy he went home sick ok thats fine she still bought a dodge ram from sales guy marco so i called freddy told him when can i pick up my referral fee he said he dosnt know i went around with that i even went in to talk to the manager he said dont worry i will take care of my ref fee ok i went home called freddy the next day asked whats going on he gave me marcos number so i can deal with him. I called marcis he said because my freind got such a great deal they couldnt give me a referral fee i told him than why do you guys promise if you cant deliver. Don im upset i live dodge i have owned myself 3 my husband a couple more out if the three that i have bought i had a better customer experience at nissan where i bought a used dodge. I would love to keep buying dodge but the customer service at least on sales side is no good neither at prestige or chapman. More
by gloriabasurto
Employees Worked With
freddy and les
June 21, 2014
New Dodge Dart I went to Chapman this past Monday to look into getting a new Dodge Dart. I got exactly what I wanted and I had a great experience. Tracy, the sales I went to Chapman this past Monday to look into getting a new Dodge Dart. I got exactly what I wanted and I had a great experience. Tracy, the sales person was awesome. I have already recommended Chapman to a bunch of coworkers and friends. More
by roncasalone
Employees Worked With
Tracy, Lisa,
May 07, 2014
Not a Customer Friendly Dealer Wanted a certain car, tried to sell me something I didn't want . When one salesman couldn't get me to buy what they had, was passed on to another sal Wanted a certain car, tried to sell me something I didn't want . When one salesman couldn't get me to buy what they had, was passed on to another salesman to see they could get me to buy something that they had on the lot. When that didn't work, was passed on again. Poor customer service, poor communication, overall bad experience in the sales department as well as the service department. More
by Liltoad2
Employees Worked With
More than we should have
